Experience

Onelab

• New Zealand
• Biotechnology Research
• 1 - 100 Employee

• Service Engineer

  • Aug 2019 - Present

  Provide customers services and repair on all kinds of laboratory instruments and equipment covering the whole nation. Provide customers services and repair on all kinds of laboratory instruments and equipment covering the whole nation.



LovenTools

• Retail
• 1 - 100 Employee

• Technical Services Manager

  • Mar 2016 - Aug 2019

  From a service technician to a senior technician and then as the service manager, I focus not only on building a qualified technical team, but also improvement of my own knowledge and skills in power tools and equipment service and repair. Service and support all our customers and keep a high satisfaction level From a service technician to a senior technician and then as the service manager, I focus not only on building a qualified technical team, but also improvement of my own knowledge and skills in power tools and equipment service and repair. Service and support all our customers and keep a high satisfaction level



Atlas Copco

• Sweden
• Machinery Manufacturing
• 700 & Above Employee

• Service Operations Manager

  • Feb 2012 - May 2014

  • Technical Operation Management:  Took charge of technical service operations in northeast and north of China, including design& supervise technical service plans, technical service team management;  Planned and managed service operational cost and budget to ensure IT service guaranteed;  Optimized and standardized workflow to guarantee the quality and efficiency of technical service;  Devised and promoted contingency schemes to deal with technical problems, perfected service management system; • Customer Relationship Management:  Developed potential key customers to dig their demands and tried to establish long-term business relationships with them;  Regularly revisited and recorded customers’ requirements for technical service to promote service quality;  Continuously standardized operational service system to offer clients sustainable service; • Team Management:  Spearheaded a-50 members-team including 4 team leaders and other technical engineers;  Took charge of service operational KPI in China to promote employees working efficiency and service quality;  Mainly involved in talents recruitment, including interviews, training, performance appraisal, etc.  Built efficient working relationships with different departments to make technical service operation guaranteed;  Offered on-site guidance and technical training for technical engineers to improve their professional skills; Show less



Sartorius

• Germany
• Biotechnology Research
• 700 & Above Employee

• National Service Manager

  • Apr 2008 - Feb 2012

  • Operation Planning:  Focused on lab equipment industry trends in China and collected service data to offer support for the sales department;  Designed technical service schemes and planned annual cost & budget control;  Visited the key accounts, dug and satisfied their demands to build long-term business relationships with them; • Technical Support:  Leaded & organized technical members to offer technical service, including products installation, testing, repairing  Offered technical engineers training to ensure technical service quality and efficiency; Show less



Tyco Healthcare Trading (Shanghai) Co Ltd

• National Service Manager

  • Jun 2004 - Mar 2008

   Built-up customer service system including payment system, credit system,  Collected and classified customer information and formed a customer database;  Set up Standard Operation Process to offer a perfect and professional technical service system;  Allocated team members’ tasks and coordinated relationships among different departments;  Forecast and controlled annual operation budget and cost to ensure the whole service operation working; Agents Channel Development Project, leader  Surveyed market and accumulated a number of potential agents for the company;  Selected suitable agents, trained and offered the authority to help them build up business development system;  Formed a perfect agent network system and got a big success; Show less



Eastman Kodak Company

• Manufacturing
• 700 & Above Employee

• Senior Service Engineer &Group Leader

  • May 2000 - Jun 2004

  • Technical Support:  Mainly conducted technical service support for company products including high-speed scanner and CD library;  Involved in Shenyang XXXX After-sale Service Project  Offer direct technical service after-sale service including installation, testing, troubleshooting, etc.  Praised by customers and leaders with professional and high-efficient service, got a promotion as the team leader of the northeast of China. • Relationship Management:  Acted as team leader, offered technical support, task allocation for other 4 engineers to improve their skills;  Timely dealt with customers’ consulting, complaints, after-sales service to get customers satisfied;  Annually revisited the important customers and established good business cooperation with them; Show less



Shenyang Aircraft Research Institute (SARI)

• Shenyang, Liaoning, China

• Structural Engineer

  • Aug 1996 - May 2000

  • Engage in aircraft structural design and a series of checks & testing to ensure aircraft structure as required; • Organized and participated in all kinds of tests including strength, persistence, etc, collected and analyze test data; • Took charge of computer center administration, and held a daily record and report; • Engage in aircraft structural design and a series of checks & testing to ensure aircraft structure as required; • Organized and participated in all kinds of tests including strength, persistence, etc, collected and analyze test data; • Took charge of computer center administration, and held a daily record and report;