Simon Wellington
Call Handler at Welsh Ambulance Services NHS Trust- Claim this Profile
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Bio
Experience
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Welsh Ambulance Services NHS Trust
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United Kingdom
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Hospitals and Health Care
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700 & Above Employee
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Call Handler
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Feb 2019 - Present
Swansea, Wales, United Kingdom Prioritising calls for the 111 service using Clinical Decision Support Systems.
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Assistant Systems Developer
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Jul 2020 - Oct 2023
Bridgend, Wales, United Kingdom Assisting with the development, implementation and training of the new 111 Clinical Decision Support System (CDSS) with the 111 programme team. Contributing to the development of clinical assessment software systems by undertaking supervised user testing. Providing high quality systems training for the training teams based within the Health Boards and clinical contact centres. Preparing, delivering and assessing competency based classroom training and preceptorship to members of the… Show more Assisting with the development, implementation and training of the new 111 Clinical Decision Support System (CDSS) with the 111 programme team. Contributing to the development of clinical assessment software systems by undertaking supervised user testing. Providing high quality systems training for the training teams based within the Health Boards and clinical contact centres. Preparing, delivering and assessing competency based classroom training and preceptorship to members of the Health Boards and clinical contact centres training teams, using clinical assessment software systems. Delivering accredited educational programmes.
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The Grand Hotel Swansea
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United Kingdom
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Hospitality
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1 - 100 Employee
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Head Receptionist
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Apr 2016 - Jan 2019
Additional tasks on top of regular receptionists duties include, group booking enquiries, issuing contracts and preparing arrival for group bookings. Help manage OTA’s and Channel manager when Third Party Company who managed the hotels online travel agencies were off duty. Deal with customer invoice queries, including investigating PMS postings of payments in co-ordination with Hotel’s PDQ provider. Identifying potential sales leads for the sales manager to chase when guests arrived at the… Show more Additional tasks on top of regular receptionists duties include, group booking enquiries, issuing contracts and preparing arrival for group bookings. Help manage OTA’s and Channel manager when Third Party Company who managed the hotels online travel agencies were off duty. Deal with customer invoice queries, including investigating PMS postings of payments in co-ordination with Hotel’s PDQ provider. Identifying potential sales leads for the sales manager to chase when guests arrived at the hotel for potential corporate clients. Dealing with guest requests from OTA’s. In this role I also helped migrate the hotel’s PMS from an old system to a new one, and also aided in the migration of the channel manager to ensure delivery of reservations to PMS (up until this point the hotel was inputting these manually). I was also responsible for checking commissions from online travel agencies and RFP bookings to the hotel.
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Hotel Receptionist
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Jul 2015 - Jan 2019
Swansea, United Kingdom Daily Reception tasks included check in and check out process of assigning rooms and activating room keys. Co-ordinating with our Housekeeping team the readiness of rooms and any additional guest requirements. Communicating local attractions and special places of interest for all visiting guests to the local area. Running AM and PM reports such as arrivals, departures and double checking arrivals for any special requests passing onto the duty manager for daily handover meetings. Complete… Show more Daily Reception tasks included check in and check out process of assigning rooms and activating room keys. Co-ordinating with our Housekeeping team the readiness of rooms and any additional guest requirements. Communicating local attractions and special places of interest for all visiting guests to the local area. Running AM and PM reports such as arrivals, departures and double checking arrivals for any special requests passing onto the duty manager for daily handover meetings. Complete banking procedures at the end of each shift to ensure all payments are processed on PMS and correct any discrepancies
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Bartender/Server
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Jun 2014 - Jul 2015
Swansea, United Kingdom Serving of food and drink, cleaning tables, clearing glasses and cash/card payment handling. Ensuring the cleanliness of the bar is up to a high standard. This role also included working in function events, in which I was perform a similar role.
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Education
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University of Wales Trinity Saint David
MSc Digital Transformation for the Health and Care Professions -
Nottingham Trent University
History BA, History -
Gower College Swansea
A Levels -
Olchfa Sixth Form
AS Levels -
Olchfa Comprehensive
Multiple GCSEs