Experience

Skyjed

• Australia
• Software Development
• 1 - 100 Employee

• Chief of Product Success, UK & Europe

  • Nov 2022 - Present

  A wonderful opportunity to contribute to the growth in the organisation and their expanding customer network, simplifying and solving in the Product Lifecycle space. A wonderful opportunity to contribute to the growth in the organisation and their expanding customer network, simplifying and solving in the Product Lifecycle space.



University of Surrey

• United Kingdom
• Higher Education
• 700 & Above Employee

• Product Management Consultant

  • Jan 2022 - Jul 2022

  Great to take up a new challenge, and working in a new sector. Always uplifting to meet so many new people, by supporting the University in their transformation journey, and specifically establishing and growing their Product Management capability. - Engaging the concept of Product Management across the organisation, and IT team - Researching the Product Roadmap software market, resulting in a recommendation, and subsequent move to a proof of concept - Defining the roles of Product Owner and Product Manager, and supporting those moving into those roles - Set up a Community of Practice, to regularly engage and keep the core Product topics fresh for all - Design and implement a Demand Intake, Discovery, and Flow framework - Develop the understanding and mindset for value and outcome driven approaches, underpinned by such as OKRs - Review working models with external SI partners, and introduce Product roles and concepts to the way of working Show less



Emirates

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• Head of Technical Product Management

  • Jun 2019 - Dec 2021

  Establish and grow the Technical Product Management team from scratch, as part of the IT Digital Transformation An opportunity to lead and mentor a team of 100 Product Managers and Owners, with key points of focus and achievement, centred around; • Building core competencies • Role and structure definition • Curriculum for entry into Product • Implement development frameworks • Establish Communities of Practice • Build on internal and external networks • Promote mind set change for outcomes • Create a landscape for learning and growth Show less



YOOX NET-A-PORTER

• United Kingdom
• Technology, Information and Internet
• 700 & Above Employee

• Group Technology Product Management & Strategy Director

  • Jul 2017 - May 2019

  Leading, shaping, and transforming the Platform Product team from 35 to in excess of 50 heads, inside 12 months, across locations in London and Bologna. Restructuring, creating a succession plan, and enhancing the operating model for Product, in order to meet the objective of creating a world class product team. Further seeking to instill the Product mind set, with a focus upon customer, value, and measurement, whilst creating an identity for the team within the organisation, acting as both Servant and Thought leader, mentoring, coaching, and developing. Implemented a process for Demand Intake and subsequent technology assessment, leading to regular stakeholder decision and direction forums. Creating Product as the ‘front door to technology’ Strategic planning. Established a team to build a Product Roadmap and Strategy framework, across a pyramid approach, from team, through initiatives and capabilities, and up to global strategic roadmaps, set within an overall technology function of 40+ engineering teams, and 1,200+ total heads Growing stakeholder relationships and engagements, setting the organisation up for success, and evangelising the role of Product in the business and technology transformation Implementing dashboards with business and technology stakeholder groups, used to replace requirement driven thinking, and move to a collaborative ideation and innovation problem solving approach. Focus on a key brand, re-establishing sales line, reducing contacts per order, and improving NPS/CSAT by double digit %’s Show less



Walmart

• United States
• Retail
• 700 & Above Employee

• Group Product Manager

  • Feb 2012 - Jul 2017

  Having started as the Product Owner for one of the offshore development teams, progressed to leading the WalmartLabs Product team in the UK, with responsibility for Asda/Walmart product roadmap for the fashion brand (George.com) and Asda fulfilment service (toyou.co.uk), supporting rapid growth of both online and mobile customers Experience and Achievements > Working with teams across 5 countries and multiple time zones, to deliver current platform change, strategic and tactical programme goals, and the global eCommerce platform migration. > Strategic planning. Playing a key role in defining the product backlog and operating model for post platform migration. > Enhancing and evangelising the role of Product Management within the Asda and George business. Promoting culture, transparency, metrics, ownership, and innovation as key to the success of Product in the organisation. > Led mobile site and 3rd party vendor relationship, resulting in enhancement of process and acceleration of development. > Working with the offshore development team in Bulgaria, adopting the Agile methodology, and integrating this into the day to day activities of the UK Product team. > Delivery of significant uplift to the Asda direct basket and checkout, together with the addition of Collect+ and International services, working with the development team and stakeholders Show less



Asda

• Retail
• 700 & Above Employee

• Senior Business Analyst

  • Feb 2009 - Feb 2012

  Within the Multi-Channel Design team, part of the IT function Experience and Achievements > Reviewing and recommending change to the customer on-line shopping experience specifically for electricals > Integrated B2C white goods suppliers through the ‘Trade Place’ system, focused upon customer experience and sales conversion > Implementation of process for Drop Ship Vendors, focused upon fast onboarding and frequent inventory refresh, to drive conversion and minimise cancellations > Design and implement a scalable named and next day delivery offer, accounting for almost 10% of all orders > Led the re-design of checkout for Asda direct, with primary aim of simplifying the customer journey, and increasing conversion in checkout by 2% Show less



Miller Brothers

• Retail
• 1 - 100 Employee

• Business Systems Manager

  • Sep 2000 - Feb 2009

  Started off as Accounts Receivable manager in 2000, and after taking that team through a transformation process, moved in to a Systems Accounting role, with ever closer links to the IT function. As that developed, took a wider business view and moved ultimately to Head of Business Systems, with responsibility for the project management team within IT. In a small business like this one, that resulted in our involvement in many areas, such as Finance Systems implementation, Improvements to retail systems and processes, delivery processes, fraud prevention and payment, contact centre processes and systems, and enhancements to customer journey and experience of the transactional websites in the home electricals sector. Show less



Direct Line Group

• United Kingdom
• Insurance
• 700 & Above Employee

• Treasury and Payables Manager

  • 1997 - 1999