Director & Engineer

• Mar 2017 - Present

CommIT Services are primarily a Installation, Maintenance and Service provider for the Communications and IT Industries, specialising in PBX and IT Installation and Support. We can provide white label engineering services on the following PBX: Panasonic - TA, TES, TDA, TDE, NCP, NS, NSX NEC - XN120, SL1100, SV8100, SV9100 Samsung - OfficeServ 7030, 7100, 7200S, 7200, 7400, SCMC Mitel - 5000/MiVoice Office 250, MiVoice Office 400 We can also support a range of software installations on PBX products such as: Go Connect, Samsung Xchange, Tollring iCallSuite, Samsung CMS, MyCalls, Retell Call Analyser, Tiger PMS We can also install and maintain a range of networking products - Routers, Firewalls, Switches, WiFi Access Points, Microwave Links from Samsung, Draytek, Netgear, TP-Link & Ubiquiti. Training is something which we also offer on a Engineering and End User basis and offer basic PBX engineering courses to more complex Networking and SIP Troubleshooting. Show less

Director

• Sep 2019 - Present

Solutions Support Specialist

• Apr 2015 - Feb 2017

Primarily a Product Specialist for Samsung OfficeServ, & Applications but as part of the Solutions team I also cover Panasonic and NEC systems. Internal sales & product support for Samsung WLAN and Active Networking equipment. The Solutions team find and specifies solutions from cradle to grave across many different products for resellers, finding the solution which best suits theirs and the end users needs. - Multi-brand Product Specialist - Inhouse Samsung Configuration Training - Internal/External Samsung Product Training - WLAN Survey's, Configuration & Quotations - Panasonic Technical Trainer - Product Testing - Account Management Show less

Technical Support Engineer

• Oct 2008 - Apr 2015

Office based and onsite first/second line Technical Support to installation engineers on Panasonic, NEC and Mitel phone systems. Panasonic engineering and maintenance trainer. Pre Sales technical support. Involved with vendor product development programs. Day to day troubleshooting across a range of network and telecommunications products, advising customers of solutions which best suit their needs. SIP Troubleshooting and Programming at advanced levels, for Gamma, Node4, Voiceflex, VoIP Unlimited, HIPCOM across several endpoint brands. Show less

Customer Advisor

• Oct 2007 - Oct 2008

Sales, both domestic and business, Fives Sales Process Champion. Fault and Solution Finding in Tech Centre. Hitting KPI based targets across all sectors of the business. Mobile Broadband Connectivity Specialist. Sales, both domestic and business, Fives Sales Process Champion. Fault and Solution Finding in Tech Centre. Hitting KPI based targets across all sectors of the business. Mobile Broadband Connectivity Specialist.