Experience

Heart of England Co-operative Society Ltd

• United Kingdom
• Retail
• 100 - 200 Employee

• Deputy Manager

  • Sep 2020 - Present

  - Supporting the Store Manager in delivering KRA's and taking responsibility for the store in the absence of the Store Manager. - Delivering full compliance in relation to all legal and business requirements across the store. - Ensure regular communication with senior management in relation to delivering targets both at store and company level. - All cash handling processes in store including setting up/closing tills, change orders and safe counts. -Providing colleague support where necessary, managing absence/performance, developing colleagues capabilities and completing training to required timeframes. - Accountability for warehouse standards, stock control, delivery volumes, promotional availability and gap analysis. - Ensuring the customer experience exceeds business standards and resolving queries and complaints efficiently. - Involvement in recruiting, liaising with Head Office teams and onboarding new team members. - Taking ownership of in-store security, logging incidents, coordinating with store detectives and identifying high risk windows. Show less



Costa Coffee

• United Kingdom
• Retail
• 700 & Above Employee

• Assistant Manager

  • Jan 2020 - Sep 2020

  -Responsibility for the store in the absence of the Store Manager -Ensuring store standards and productivity are delivered to "brand standard". -Cash handling, including setting up tills, till 'drops', and end of day process. -Stock control through inventory management processes and effective ordering. -Ensure regular communication to senior management in relation to KRA's. -Resolving customer queries or complaints in an efficient manner. -Providing colleague support where necessary, addressing absences and managing conduct. -Ensuring knowledge is up to date on products, promotions and in-store processes (such as allergens). Show less



Asda

• Retail
• 700 & Above Employee

• Duty Manager

  • Mar 2016 - Jan 2020

  -Responsibility for the store in the absence of the Store and Deputy Managers -Ensuring store standards and productivity are delivered within specified time frames. -Delivering colleague training to ensure compliance with relevant legislation and company policy. -Stock control through inventory management processes and contact with supply support. -Support senior management in achieving KRA's across the store and the business as a whole. -Resolving customer queries or complaints in an efficient manner. -Providing colleague support where necessary, addressing absences and managing conduct. -Ensuring personal training is up to date, learn new skills and support other areas within the business as required. -Maintain colleague rotas to give visibility and address shortfalls in advance. -Responsibility for identifying suitable candidates for available roles and colleague onboarding as part of the in-store recruitment team. -Supporting agency guards in identifying and deterring thefts, logging incidents and actively working to minimise losses. Show less