Insights Executive

• Aug 2020 - Present

Account Executive

• Jun 2018 - Aug 2020

As an Account Executive my role is being at the heart of the Administrative process within each Account. Duties and Responsibilities Providing general admin support via email, telephone and post for the Account Manager and field team. • Booking meetings, accommodation and flights for the team. • Forwarding enquiries to the relevant contacts. • Updating and maintaining the team attendance log, attendance breakdown and contact details spreadsheet.• Ensuring all calls are added/removed when required and that address and territory details are always accurate. • Call files are distributed to the team in advance of each period.Generating Weekly & Monthly Reports.• Creating reports in the required format i.e. MS Word, Excel and PowerPoint from data gathered from the field e.g. Pricing Surveys, promotional activity reports etc. • Sourcing data and completing Operational Standards datasheets/download reports and attendance reports within given timeframes.• Managing the Account/Activity Brief Process.Customer/ Client Contact • Identifying routes of contact with client i.e. email, telephone etc. and ensure professionalism at all times. • Ensuring all required reporting and information is passed to the relevant client contacts within given timelines.Asset Management • Maintaining and updating the Asset information for the Account. • Liaising with field staff and the IT helpdesk to ensure quick turnaround for IT equipment.• Be responsible for ordering/collecting the team’s assets.

Retail Advisor

• Jul 2017 - May 2018

As a Retail Adviser for Nivea it was my job to develop working relationships with all stores on my territory, constantly improving brand awareness and availability, and increasing knowledge of the Beiersdorf portfolio across all staff levels. To also maximise sales opportunities at a local level and create an impact on sales through store visits and the use of data to identify issues.Duties and Responsibilities. To accurately collate, record and input data.. To positively increase Beiersdorf profile within your territory, by providing high levels of customer service and professionalism at all times.. To effectively utilise all the sales tools made available. Sales tools are – Product catalogues, promotional information, market and brand information and Point of Sale material.. Ensure compliance of promotions currently running. Compliance relates to in stock, right price, right position, right space on or off main fixture.. Ensure maximum store awareness, compliance and execution of all New Product Launches.. Identify and implement local opportunities through the use of sales data.. Reporting on market intelligence and competitor activity.. To Attend and actively contribute to monthly team meetings.

Commercial Team Leader / Cash Office Clerk / Pricing and Advertising Controller

• Jan 2014 - Jul 2017

My role as a Team Leader within the Commercial Department at a Sainsbury’s Superstore has allowed me to gain extensive experience in cost control, profit protection, maintenance and cleaning contracts as well as cash and price control across the store and the goods inward function. As a Team Leader it is my responsibility to provide leadership and coaching to colleagues, and ensure a safe and secure work place environment. This has allowed me to become an expert on store processes.Duties and responsibilities: • Office Administration duties including the management of confidential information for HR purposes, ensuring they are both accurate and up to date.• Health and Safety compliance including audits, risk management and reporting.• Logging any problems highlighted by the building checks on the Facilities Helpdesk• Implementing and monitoring minor facility works.• Being the first point of contact for engineers and builders.• Focusing and having a direct impact on store budgets and profit protection.• Compiling a daily report regarding pricing and advertising to hand to the store manager, thus to ensure the store is following Trading Standard protocols. • Answering phone calls from customers and stakeholders.• Motivating, delegating and maintaining a high standard of performance with team members.• Ordering office and department stationary and supplies.• Daily Accounts reconciliation, banking and receiving currency, data entry using adhoc software.

FireFighter / Assistant Instructor

• Mar 2009 - Mar 2011

After completing college I was then required to serve my country, Singapore, in the form of National Service. There I spent 2 years within the Singapore Civil Defence Force, training for 3 months and serving as a fire-fighter / Rescuer and held an official job role of Assistant Fire Instructor at the Civil Defence Academy. Completing my National Service lead me to broaden my capabilities and enhance such attributes as Discipline, Respect, and Integrity.