Support Engineer

• May 2021 - Present

Retail Assistant

• Feb 2018 - Sep 2018

• Working behind the counter in customer facing role which requiring me to beon toes when the store got busy.• Stock level maintenance on the shop floor and on our online sales alternative.• Work by myself for extended periods of time in a busy shop environmentwhilst maintaining multiple roles within the business.• Stay up to date about both new and old music• Maintain good person to person communication skills even under busy timesand environments.• Both Open and Close the store and have responsibility over the key to thestore and storeroom• Creating a comfortable environment for customers.• Have the confidence and understanding of the market to buy records andother music media from customers at a price which would still create incomefor the store.

Pricing Analyst

• Jun 2016 - Feb 2018

• Working as part of a fast paced, dynamic team ensuring that the companywebsite was continually updated, displaying the correct pricing for cars.• Preparation of analytical reports for the company directors giving a fullbreakdown of sales and customer enquiries.• Work independently to self-manage time to work productively to the needs ofthe role, ensuring that tasks are suitably prioritised.•Through effective communication skills a good rapport was established withboth customers and car dealers. This ensured that my company was gettingthe best price for vehicles whilst prioritising the customer needs to securesales.• Supported website development to improve the image and services to bothcolleagues and customers, This ensured that the customer facing websitewas always running effectively.• Maintained professionalism at all times demonstrated through my attention todetail with regard to information management and data security. My role asa pricing analyst enabled the development of my personal time keeping andprofessionalism. The customer was at the focus of my work and I played anintegral role to ensure that the customer facing website was runningeffectively.