Experience

Greenstream Flooring CIC

• United Kingdom
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• General Manager

  • Sep 2021 - Present

  Reporting to the board, managing this multi faceted Social Enterprise operation Reporting to the board, managing this multi faceted Social Enterprise operation



Trecco Bay Parkdean

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Deputy General Manager

  • Feb 2008 - Jan 2021

  Working in collaboration with the General Manager to effectively manage the holiday park focusing primarily on ‘On Park Spend’, Sports and Leisure, Entertainment, Health and Safety and Customer Service Response. Managing £12.9 million revenue contribution • Delivering sustained financial success – 2019 contribution £12.9 million• Operating the holiday park in a COVID safe environment during the summer period of 2020.• Managing HR issues on the park including recruitment, restructuring, training compliance and disciplinary and grievance procedures.• Proactively managing the Health and Safety on park ensuring all internal and external audits are successfully passed.• Succession planning for the team• Compliance with the company’s policies and procedures• Managing customer service issues ensuring sucessful recovery and resolutionc

• Complex Manager

  • Feb 2008 - Apr 2018

  Managing the ‘On Park Spend’ for the park focused primarily on the food and beverage operation, while working closely with the entertainment team and amusements. Contributing to the effective management of the park as part of the park management team.• Management of Food and Beverage operations - net turnover £4.9 million• Ensure compliance with all company and statutory policies in Health and Safety and Human Resource management• Design and development of a Fish and Chip Shop, Legends, Prego’s, Deli on the Deck and expanding the shop and developing the Sportsman and Coast restaurant.• Creating a comprehensive marketing and promotions structure • Achieving an 85%+ seasonal return rate for staff• Successfully developing and delivering all conference business over a number of years



IKEA

• Netherlands
• Retail
• 700 & Above Employee

• Store Logistics Manager

  • Jan 2005 - Sep 2006

  Recruited as a ‘manger without portfolio’ I worked in a number of areas of the store before being asked to manage the logistics department. The department was responsible for the flow of £50 million of stock in and around the store in the most cost effective and efficient manner.• Implemented restructuring of operation to improve efficiencies and reduce cost• Supported the catering operation in new store opening • Developed a basic understanding of retail and logistics Recruited as a ‘manger without portfolio’ I worked in a number of areas of the store before being asked to manage the logistics department. The department was responsible for the flow of £50 million of stock in and around the store in the most cost effective and efficient manner.• Implemented restructuring of operation to improve efficiencies and reduce cost• Supported the catering operation in new store opening • Developed a basic understanding of retail and logistics



Sand Centre Carlisle

• Catering and Functions Manager

  • Oct 2002 - Dec 2003

  The Sands Centre was a local government operation that had become a private company. I was employed as part of the process to develop the business away from a local government culture to one of achieving profit for reinvesting into the business and local community. • Develop the catering into a profit making operation• Develop the menu to suit customers’ needs The Sands Centre was a local government operation that had become a private company. I was employed as part of the process to develop the business away from a local government culture to one of achieving profit for reinvesting into the business and local community. • Develop the catering into a profit making operation• Develop the menu to suit customers’ needs



Oasis Forest How

• Food and Beverage Executiv

  • Dec 1997 - Oct 2002

  Responsible for the management of fourteen individual bars, restaurant and takeaway units including a Hard Rock Café, Burger King and branded Tom Cobleigh pub. The net turnover was £8.4 million and the department employed 300 managers and staff.• Undertook major repositioning of the operation moving, closing and introducing new concepts to ensure profitability and customer satisfaction.• Developed a number of food and beverage outlets from initial concept to operational functionality.• Developed partnerships with Hard Rock café at a capital cost of £500K.• Established a new culture of management accountability introducing period reviews and a bonus system based on results• Grew the business in turnover and profit in five consecutive years• Improved customer satisfaction by 27% over the five years• Introduced training and development packages and unit standard auditing procedures • Improved staff retention



Center Parcs UK & Ireland

• United Kingdom
• Hospitality
• 700 & Above Employee

• Deput

  • 1990 - Nov 1997

  Supporting the Food and Beverage Manger I was responsible for the day-to-day operational control to maximise profits, improve guest satisfaction, ensure compliance to company policies and procedures and support the development of the venues. The department was comprised of 13 units and employed 250 staff. • Strategic planning to achieve year on year growth in both revenue and profit• Improvements in guest satisfaction• Established and delivered management training courses• UK lead international projects, including evaluation of computerised workforce and stock control