Experience

Apex Computing Services Ltd

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Desk Coordinator

  • Mar 2022 - Present



HF

• United Kingdom
• Legal Services
• 400 - 500 Employee

• Legal Support Team Leader - Call Handling

  • Mar 2019 - Mar 2022

  Duties involved being the SME for telephony issues and telephony project work, managing a team of 8, staff training, system upgrade, continuous improvement, ad hoc duties, data capture, capturing MI data

• Legal Support Team Leader - Complex Case

  • Sep 2018 - Mar 2019

• Operations Lead

  • Sep 2017 - Sep 2018

• IT Support Technician

  • Mar 2016 - Sep 2017

• Client Support Co-ordinator

  • May 2013 - Mar 2016

  Manage a small team of 8, training telephone techniques and managing calls that enter them firm professionally and effectively. Duties also involve producing daily stats, weekly stats & monthly stats, overview of trolling out telephone reporting, and training new starters within the department. My duties also involve managing and overseeing the reception role, meeting rooms & hospitality bookings.



Holiday Inn Manchester MediaCityUK

• Salford Quays

• Reservations Manager

  • Feb 2013 - May 2013



Holiday Inn Manchester West

• Salford, Manchester

• Reservations Manager

  • Jan 2012 - Feb 2013

  Maximising revenue for hotel accommodation, forecasting, dealing with group enquiries & bookings, conference enquiries & bookings, Maximising revenue for hotel accommodation, forecasting, dealing with group enquiries & bookings, conference enquiries & bookings,



Holiday Inn Manchester MediaCityUK

• Manchester, United Kingdom

• Reservations Guest Service Manager

  • Sep 2011 - Dec 2012

  Maximising revenue for hotel accommodation, dealing with group enquiries & bookings, conference enquiries & bookings, Duty Manager Role, Private Dining, Showrounds, Maximising revenue for hotel accommodation, dealing with group enquiries & bookings, conference enquiries & bookings, Duty Manager Role, Private Dining, Showrounds,



De Vere

• United Kingdom
• Hospitality
• 300 - 400 Employee

• Reception Shift Leader

  • 2000 - 2008