Experience

The Marlton Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Guest Services Agent Supervisor

  • Dec 2021 - Present

  • Making sure reservations are sync'd with operating system • Double checked house status and balancing out room inventory if needed • Assigned rooms to guests based on requests and returning guests frequency • Coordinated with housekeeping department and engineering department based on what needs to be done for the day • Handled any guest concerns or complaints and communicated with management • Assisted front desk team with daily assignments and making sure procedures are followed properly • Reviewed credit card authorization forms and routed reservations that are prepaid through third parties Show less



The Marlton Hotel

• Accounting’s Assistant

  • Feb 2016 - Sep 2018

  • Assisted accountant/controller with weekly paper work • Dealt with money, making sure numbers were correct • Semi-weekly money & check runs, making deposits at the bank • Checking invoices, making sure paper work were signed • Assisted accountant/controller with weekly paper work • Dealt with money, making sure numbers were correct • Semi-weekly money & check runs, making deposits at the bank • Checking invoices, making sure paper work were signed



The Ludlow Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Security Agent

  • Aug 2015 - Nov 2015

  • Watched cameras for any suspicious activities • Patrolled floors to make sure all doors are closed and reported any maintenance issues • Walked out disorderly guests/patrons from the restaurant and bar • Assisted all departments with help when requested • Watched cameras for any suspicious activities • Patrolled floors to make sure all doors are closed and reported any maintenance issues • Walked out disorderly guests/patrons from the restaurant and bar • Assisted all departments with help when requested



The Marlton Hotel

• Housekeeping Supervisor

  • Mar 2015 - Jul 2015

  • Inspect rooms for cleanliness• Walk the floors and public area to make sure the building is well maintained• Communicating with other departments to ensure an organized operation of the company• Supervise and coordinate with housekeeping employees to get tasks completed• Handling paperwork such as task sheets

• Front Desk Agent

  • Jul 2014 - Mar 2015

  • Check-in and check-out guests• Creating and updating reservations• Handled credit cards and cash• Acted as concierge; hailing yellow taxis, booking car services to airports, recommend & book reservations at restaurants, assisted with directions• Answered e-mails and telephone calls• Good understanding of the Opera system• Assisted hotel’s controller with filing 2x a week

• Houseman

  • Sep 2013 - Jul 2014

  • Handled linens, from organizing to preparing linen closets for the room attendants• Restocked and organized amenities closet• Removed dirty linens from floors to the dirty linen room• Removed garbage to trash room• Cleaning public areas such as front of the building, hallways, lobby, restaurant, and stairwell• Assisted room attendants when they needed help• Runner; running errands for staff and helped deliver amenities and laundry to guests• Assisted guests with questions and luggage Show less

• Receptionist

  • Feb 2013 - Sep 2013

  This is during the last few months of renovation of the building turning into a hotel. A couple of my duties included:• Watched lobby area (acted as security) while maintaining cleanliness• Assisted tenants with mail, deliveries, garbage, and anything else that they needed help with• Answered any inquiries that guests/visitors had• Watched over construction workers• Walked the floors to make sure there’s no hazard (making sure there’s no construction equipment still operating)• Assisted in preparing the hotel for grand opening Show less



SWD Department Store

• Sales Associate

  • Jun 2011 - Feb 2012

  • Assisted customers with their inquiries, such as, in finding products and explaining how to use a product • Restocked and organized products on the shelves • Maintained a clean and organized environment, which included taking out the garbage • Handled heavy lifting, such as the unloading of boxes from the truck • Assembled bicycles • Assisted customers with their inquiries, such as, in finding products and explaining how to use a product • Restocked and organized products on the shelves • Maintained a clean and organized environment, which included taking out the garbage • Handled heavy lifting, such as the unloading of boxes from the truck • Assembled bicycles



Coyle Video Rental

• Front Desk/Cashier

  • Oct 2007 - Feb 2008

  • Assisted customers with renting and returning DVDs • Handled the cash register, including any cash and credit cards transactions • Maintained a clean and organized environment • Registered new barcodes • Entered the data to the computer system • Assisted customers with renting and returning DVDs • Handled the cash register, including any cash and credit cards transactions • Maintained a clean and organized environment • Registered new barcodes • Entered the data to the computer system