Experience

All That Jazz Dance Academy Pte Ltd

• Singapore
• Performing Arts
• 1 - 100 Employee

• Director Of Operations

  • Oct 2018 - Present

  COMPANY SNAPSHOT: All That Jazz is a premium dance education provider for recreational and vocational learners in central Singapore and conducts classes for several schools across the country. With 900 students in its various outlets, it aims for clients and families to experience the highest standard of artistic education in a fun and nurturing environment.ROLE:• Motivate and train teams• Drive sales• Foster excellence in client experience (on-boarding and retention)• Improve and optimize processes and procedures• Help to supervise events coordination• Support strategic and financial planning



French Toast Pte Ltd

• Singapore
• Higher Education
• 1 - 100 Employee

• Executive Director

  • Aug 2012 - Jul 2018

  COMPANY SNAPSHOT: French Toast provides translations services and language courses to a continuously growing number of individuals, companies and corporations, several local and international schools and various government ministries. The company grew within 8 years, from having one single group class to being one of the leading language providers in Singapore with more than 600 active clients per months. KEY CONTRIBUTIONS:• Operations, Projects and Financial Management: Accountable for managing overall operations of the company with a focus on projects, processes, information, client, & team management, including corporations and ministries, including Key Performance Indicators [KPI satisfaction and continuation rates].• Coached and motivated employees: Responsible for Identifying the needs, Recruiting and Managing a capable Team (25 employees), providing Staff Training and Guidance. Focused on team development and work conditions to optimize service quality. Defined objectives and KPI. Continuously measure performance and conduct reviews, communicate regularly in group or individually to ensure goals are well understood and worked towards.• Customer Relationship: Acted as a direct point of communication between French Toast and its partners (International Schools and Ministries) as well as VIP clients. Negotiating, bidding and contracting, as well as account management.SELECTED ACHIEVEMENTS:• 30% growth per year from 2013 to 2018: Tripled revenue over a 5 years period. Creation of new products, meeting clients and obtaining feedback, bidding for contracts with schools, corporations and ministries. • Increased profitability through consistent portfolio management, service quality and implementation of SOPs and KPIs for operation and service staff: 50% increase from FA 2016 to FA 2017. • Considerably improved staff retention from 1 year on average to more than 2 years.• Company was awarded the Top 25 Prestige Award 2015 for quality of service.

• Office Administrator

  • Jan 2011 - Jul 2012

  KEY CONTRIBUTIONS:• Coordination and Task Management: Managed Resources (Schedule, Inventory, Staff calendar and workload) and matched with Client Requirements. Instituted feedback loops and collaborative work for continuous improvement, knowledge sharing and information dissemination.• Customer relationship management: Individual classes, Group classes, Corporate lessons. Helped clients chose the best product for their needs, provided ongoing support and maintained feedback loop and high satisfaction to improve company reputability.SELECTED ACHIEVEMENTS: • Stabilised business activity and revenues by maintaining regular clients with high satisfaction rate and improved company’s reputation as a dynamic customer-focused provider with top-quality service. • 100% passing rate of clients taking official examination for year 2011, 2012 and 2013.