Experience

BBPOS | A Stripe company

• Hong Kong
• Information Technology & Services
• 1 - 100 Employee

• Assistant Customer Quality Manager

  • Mar 2021 - Present

  • Communicate with customers to handle complaints and RMA • Determined the root cause analysis of non-conformances / defects, and implemented the corrective and/or preventive action. • Lead improvement activities based on field failure analysis • Manage subcontracted repair centre operation • Provide local and oversea training to repair centers/technicians for POS units. • Ensure internal specifications in alignment with customer requirements • Communicate with customers to handle complaints and RMA • Determined the root cause analysis of non-conformances / defects, and implemented the corrective and/or preventive action. • Lead improvement activities based on field failure analysis • Manage subcontracted repair centre operation • Provide local and oversea training to repair centers/technicians for POS units. • Ensure internal specifications in alignment with customer requirements



Spectra Technologies

• Hong Kong
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Production Engineer

  • Jul 2017 - Mar 2021

  • Support mass production of the product • Coordinating with R&D team on NPI • Organizing pilot production and provide training to designated subcontractor • Plan and Steer progress to meet deadline • Assess the performance of the subcontractor in regular bases • Continuously improvement on schedule, cost and quality • Investigating and defining the correction actions of quality assurance on workmanship • Support mass production of the product • Coordinating with R&D team on NPI • Organizing pilot production and provide training to designated subcontractor • Plan and Steer progress to meet deadline • Assess the performance of the subcontractor in regular bases • Continuously improvement on schedule, cost and quality • Investigating and defining the correction actions of quality assurance on workmanship



Hong Kong X'tals Limited

• Research And Development Engineer

  • May 2014 - Jul 2017

  • Responsible for (a) New product development (b) New tool development (c) New process development and establishment (d) Hand new process over to production guy • Solve production issue in order to meet production schedule • Review the process flow • Carry simulation of crystal oscillation in order to improve the overall performance. (mainly using COMSOL) • Responsible for (a) New product development (b) New tool development (c) New process development and establishment (d) Hand new process over to production guy • Solve production issue in order to meet production schedule • Review the process flow • Carry simulation of crystal oscillation in order to improve the overall performance. (mainly using COMSOL)