Simon Kenna
Customer Success Manager at CT4- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Native or bilingual proficiency
-
French Professional working proficiency
-
German Professional working proficiency
Topline Score
Bio
Steven Iannuzzelli
It isn't often that you find someone as willing to fly the company flag as Simon. He is a person that brings energy to the team, embraces and enhances positive culture, and always offers support to those around him. I can recommend Simon to any role that needs this team player mentality. During his time at IT Integrity Simon showed his strength in relationship management engaging with stakeholders from C-Level to internal support and service staff. His friendly demeanour, organisational skills, and outcome focused approach enabled Simon to manage complex and competing priorities to get results.
Norvan Vogt
I had the pleasure of working with Simon as a customer. His comprehensive industry experience, along with his practical knowledge from a technical support background, is truly commendable. Simon's educational background and hands-on experience were reflected in his approach to account management. His understanding of both the technical and business aspects ensured that the solutions he proposed were not only technologically sound but also aligned with our business objectives. In all our interactions, Simon demonstrated an unwavering commitment to customer satisfaction. He was proactive, responsive, and always ready to go the extra mile to meet our needs. His communication was clear, concise, and he made complex technical information easily understandable. This allowed us to make informed decisions about our services. Above all, Simon showed that he was not just managing an account but was dedicated to building a relationship based on trust, integrity, and mutual respect. His approach was not transactional but rather one of partnership, which I found refreshing and highly effective. Without hesitation, I highly recommend Simon to any organisation seeking a Key Account Manager who is knowledgeable, customer-focused, and capable of thriving in any situation. His extensive experience, broad skill set, and dedication to exceeding expectations are assets that any company would be fortunate to have.
Steven Iannuzzelli
It isn't often that you find someone as willing to fly the company flag as Simon. He is a person that brings energy to the team, embraces and enhances positive culture, and always offers support to those around him. I can recommend Simon to any role that needs this team player mentality. During his time at IT Integrity Simon showed his strength in relationship management engaging with stakeholders from C-Level to internal support and service staff. His friendly demeanour, organisational skills, and outcome focused approach enabled Simon to manage complex and competing priorities to get results.
Norvan Vogt
I had the pleasure of working with Simon as a customer. His comprehensive industry experience, along with his practical knowledge from a technical support background, is truly commendable. Simon's educational background and hands-on experience were reflected in his approach to account management. His understanding of both the technical and business aspects ensured that the solutions he proposed were not only technologically sound but also aligned with our business objectives. In all our interactions, Simon demonstrated an unwavering commitment to customer satisfaction. He was proactive, responsive, and always ready to go the extra mile to meet our needs. His communication was clear, concise, and he made complex technical information easily understandable. This allowed us to make informed decisions about our services. Above all, Simon showed that he was not just managing an account but was dedicated to building a relationship based on trust, integrity, and mutual respect. His approach was not transactional but rather one of partnership, which I found refreshing and highly effective. Without hesitation, I highly recommend Simon to any organisation seeking a Key Account Manager who is knowledgeable, customer-focused, and capable of thriving in any situation. His extensive experience, broad skill set, and dedication to exceeding expectations are assets that any company would be fortunate to have.
Steven Iannuzzelli
It isn't often that you find someone as willing to fly the company flag as Simon. He is a person that brings energy to the team, embraces and enhances positive culture, and always offers support to those around him. I can recommend Simon to any role that needs this team player mentality. During his time at IT Integrity Simon showed his strength in relationship management engaging with stakeholders from C-Level to internal support and service staff. His friendly demeanour, organisational skills, and outcome focused approach enabled Simon to manage complex and competing priorities to get results.
Norvan Vogt
I had the pleasure of working with Simon as a customer. His comprehensive industry experience, along with his practical knowledge from a technical support background, is truly commendable. Simon's educational background and hands-on experience were reflected in his approach to account management. His understanding of both the technical and business aspects ensured that the solutions he proposed were not only technologically sound but also aligned with our business objectives. In all our interactions, Simon demonstrated an unwavering commitment to customer satisfaction. He was proactive, responsive, and always ready to go the extra mile to meet our needs. His communication was clear, concise, and he made complex technical information easily understandable. This allowed us to make informed decisions about our services. Above all, Simon showed that he was not just managing an account but was dedicated to building a relationship based on trust, integrity, and mutual respect. His approach was not transactional but rather one of partnership, which I found refreshing and highly effective. Without hesitation, I highly recommend Simon to any organisation seeking a Key Account Manager who is knowledgeable, customer-focused, and capable of thriving in any situation. His extensive experience, broad skill set, and dedication to exceeding expectations are assets that any company would be fortunate to have.
Steven Iannuzzelli
It isn't often that you find someone as willing to fly the company flag as Simon. He is a person that brings energy to the team, embraces and enhances positive culture, and always offers support to those around him. I can recommend Simon to any role that needs this team player mentality. During his time at IT Integrity Simon showed his strength in relationship management engaging with stakeholders from C-Level to internal support and service staff. His friendly demeanour, organisational skills, and outcome focused approach enabled Simon to manage complex and competing priorities to get results.
Norvan Vogt
I had the pleasure of working with Simon as a customer. His comprehensive industry experience, along with his practical knowledge from a technical support background, is truly commendable. Simon's educational background and hands-on experience were reflected in his approach to account management. His understanding of both the technical and business aspects ensured that the solutions he proposed were not only technologically sound but also aligned with our business objectives. In all our interactions, Simon demonstrated an unwavering commitment to customer satisfaction. He was proactive, responsive, and always ready to go the extra mile to meet our needs. His communication was clear, concise, and he made complex technical information easily understandable. This allowed us to make informed decisions about our services. Above all, Simon showed that he was not just managing an account but was dedicated to building a relationship based on trust, integrity, and mutual respect. His approach was not transactional but rather one of partnership, which I found refreshing and highly effective. Without hesitation, I highly recommend Simon to any organisation seeking a Key Account Manager who is knowledgeable, customer-focused, and capable of thriving in any situation. His extensive experience, broad skill set, and dedication to exceeding expectations are assets that any company would be fortunate to have.
Credentials
-
Certificate in Business Marketing
TAFE QueenslandJan, 2002- Oct, 2024 -
Bachelor of Business Marketing
Griffith University, AustraliaJan, 2008- Oct, 2024
Experience
-
CT4
-
Australia
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Customer Success Manager
-
Jul 2023 - Present
-
-
-
IT Integrity
-
United States
-
IT Services and IT Consulting
-
Key Account Manager
-
Apr 2022 - May 2023
-
-
-
Trimble Networks
-
Australia
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Sales & Account Manager
-
Apr 2021 - Apr 2022
-
-
-
Maximum Conversions
-
Australia
-
Advertising Services
-
1 - 100 Employee
-
Sales Specialist
-
May 2020 - Apr 2021
SEO and Marketing sales SEO and Marketing sales
-
-
-
-
QLD Wholesale Channel Manager
-
Jul 2019 - Jun 2020
-
-
-
TPG Telecom
-
Australia
-
Telecommunications
-
700 & Above Employee
-
Business Development Manager
-
Apr 2017 - Jul 2019
During my tenure at TPG I was a Business Development Manager for Queensland & the Norther Territory. Operating from a cold desk with a 360 degree sales process, my duties included the following daily activities: • Acquisition of new business • TPG infrastructure offered solutions suites including Dark Fibre, E-line (International), Fibre & Ethernet, MPLS, WAN, Cloud, VPN, Data Centre presence, AWS direct connections, Network design & development. • Government and Enterprise proposals • Onsite Meetings • Scope requirements identify pains and challenges • Project Management • Pipeline Management • Developed and executed sales strategies • Project Coordinator • Territory planning • Development & execution of sales strategies • Exceptional communication skills • Demonstrated ability to optimize business outcomes • Fibre optic build – project coordination, liaising with key stakeholders Show less
-
-
-
2SG Wholesale
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Business Development Manager
-
Jan 2016 - Apr 2017
Account and Business Development Manager for 2SG Wholesale / iseek Connect. Working at maintaining existing relationships and developing new business opportunities for one of the leading companies in the telecommunication wholesale industry. Key Responsibilities • Identifying new business prospects in the industry and analysing profitable retail opportunities • Maintaining the entire Australian customer base of existing Wholesalers exceeding 90 businesses • Maintaining relationships with customers and supplier whilst identifying growth opportunities • To identify industry trends, opportunities and market activity and best explore any opportunities for clients • Liaising with management to communicate current market and sales activity and to streamline future activity to be aligned with organisational goals • Monitoring current marketplace activity and developments to ensure clients have access to the latest emerging technology • Developing and training clients in the use of in-house customised billing software, through to live billing activities • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; and establishing personal networks Show less
-
-
-
iseek Communications
-
Norway
-
Advertising Services
-
Wholesale Support Officer
-
Jul 2011 - Jan 2016
Wholesale support officer responsible for fault management, service delivery and customer relations for a wide range of downstream wholesale businesses. Working in the fields of NBN and fiber / ADSL / PSTN and voice / Mobile Voice / GoWireless and other technologies with some of the key suppliers in the industry including NBN / Optus / Telstra and AAPT. iseek partnered with BIGmate tracking and transport to explore the GPS and telematics space with many growth opportunities forecast. Key Responsibilities • Providing network solutions for business to business wholesale clients • Customer Service and Account Manager for designated clients • Providing support to both downstream business clients and upstream suppliers such as NBNCo, Optus, Telstra and AAPT • Providing technical support and fault management for businesses for a range of products including NBN, Optus ULL, Telstra ADSL, Telstra PSTN and Optus Mobile products • Providing provisioning solutions for business for a range of products including NBN, Optus ULL, Telstra ADSL and PSTN and Optus Mobile • Record keeping and data base management for a range of departments including Development teams, Corporate and accounts • Reporting and analysis using MS Excel • Use of an in-house B2B platform, which required database maintenance and upkeep whilst working with a team of developers Show less
-
-
-
Underbrand
-
Australia
-
Advertising Services
-
1 - 100 Employee
-
Marketing Coordinator
-
Jun 2010 - Mar 2011
Key Responsibilities • Liaising with suppliers in the marketing industry to deliver marketing campaigns over various platforms within in a timely manner including print and digital media • Implementing market research to meet customer expectations • Provide general assistance to the executive and creative teams • Using software/technology including: Google Adwords; Promotions Manager (mass email marketing software); Sharepoint a collaboration software; Secure Socket layer software (SSL key); SQL Data Base; PC Backup; Salesforce (CRM) Show less
-
-
-
Link:Q
-
Outsourcing and Offshoring Consulting
-
1 - 100 Employee
-
Team Leader; Customer Service
-
Aug 2005 - Jun 2010
Key Responsibilities • Team leader of a group of 10 employees to ensure that organisational goals are regularly met whilst ensuring the level of service customers received was adequate • Training and development of other team leaders who were newly introduced to the role • To provide customised answering services to a variety of clients including Optus, SES, and other Australian Government organisations • Provide a high level of customer service for both inbound and outbound calls • Create and maintain relationships with key customers, whilst problem solving in real time • Devising strategies for establishing business relationships to reach targets and increase company profits. Show less
-
-
-
Telstra
-
Australia
-
Telecommunications
-
700 & Above Employee
-
Customer Service Representative
-
Feb 2002 - Oct 2004
Key Responsibilities • Working with retail customers streamlining the provisioning of multiple services • Working directly between customers and installation technicians to complete installs • Maintaining a high level of accuracy during data base management across various platforms • Ensuring customer satisfaction both during and after product provisioning Key Responsibilities • Working with retail customers streamlining the provisioning of multiple services • Working directly between customers and installation technicians to complete installs • Maintaining a high level of accuracy during data base management across various platforms • Ensuring customer satisfaction both during and after product provisioning
-
-
Education
-
1995 - 2001
Iona College Brisbane
Year 12 certificate, .
Community
