Experience

Mobile Broadband Network Ltd (MBNL)

• United Kingdom
• Telecommunications
• 200 - 300 Employee

• Service Operations Consultant

  • Nov 2018 - Present

  MBNL – (3UK Chariot Operations) Service Operations Consultant (Contract) - Nov 2018 - Present Key Responsibilities • Define the RAN Service Management Operations framework to support the introduction of an additional Managed Service Provider into the 3UK current and future (5G) RAN and Access Transport technologies. • Document the Service interworking requirements to support required multiparty delivery model. • Gain agreement from all affected parties (3UK, Huawei & Ericsson). • Document new and changed BSS Operational Requirements (BMC Remedy). Achievements • Service Transition approach agreed with 3UK. • Developed service strategy, policies, processes and requirements for the 3UK transformed RAN services. • Service Interlock document agreed with all parties. • BMC Remedy requirements documented and delivered to agreed timelines. • Contractual changes agreed with incumbent Managed Service Provider (Ericsson). Show less



Ericsson

• Sweden
• Telecommunications
• 700 & Above Employee

• Managed Services Engagement Director

  • Feb 2008 - Mar 2018

  Managed Services sales (North West Europe) - Support Account teams with Managed Services sales opportunities. I have the responsibility for production and acceptance of the E2E Managed Services Solution, from initial engagement, RFP process, and contract negotiation, through to handoff to the delivery organisation . I have worked on numerous managed service bids within the UK & Ireland over the last 4 years, including MBNL, O2, Orange and Vodafone. I have been solution lead on 3 successful, national Managed Services deals, the most recent 5 year contract, with MBNL, involved the T.U.P.E. transfer of over 400 staff from NSN, and the retension of over 400 staff within Ericsson I have also been responsible for scoping & providing solution support for successful upsell opportunities to existing Managed Services contracts. Show less

• Head of Network Solutions

  • Jan 2007 - Feb 2008

  My role was to support new business opportunities within Ericsson Services Ltd (ESL). Specifically to provide MS Operational solutions to Business Development, Service Delivery and Operations.• Managing customer requirements and customer expectations from pre-sales through to the implementation stages of the project. • Supporting the sales organisation as an expert in the solution portfolio, including answering Statement of compliance documents & developing solution descriptions. • Participate in customer presentations, providing solution and technical expertise.• Take ESL lead for the solution analysis, solution design, solution cost, specifications & customer interface from a solution perspective. • Participate in customer projects, including the definition, management and verification of solutions, analyzing the customer’s processes and requirements, perform dimensioning, estimate cost for customer adaptations, prepare and write solution descriptions and secure the technical functionality and quality of delivery.• Act as an ambassador for the Company at all times, leading an internal culture of positive ownership and accountability, encouraging creativity and responsibility in problem solving. • Take lead within Operations for all Service solution requests from within ESL, ETL and other MU’s.• Support Managed Services proposals ensuring all proposals have been verified and are achievable.• Gain ESL SDP approval for all Managed Services opportunities.• Work with Operations functional heads to agree resource estimates for all opportunities.• understanding of the operator’s business issues and the ability to find opportunities for developing our solutions. Show less

• Head of RAN Support

  • Jun 2001 - Jan 2007

  I originally joined Hutchison 3G to run the RAN Technical Support team in 2001. I built the team up to 25 covering RAN, OSS and RAN Databuild. I managed this team through the commercial launch of the network and rapid growth for the next 3 / 4 years. I transfered to Ericsson when "3" signed a Managed Service contract with Ericsson in 2005.



Nortel Networks

• Telecommunications
• 700 & Above Employee

• Professional Services - Manager Wireless Networks

  • Jul 1998 - Jun 2001

  I managed a team responsible for providing professional services (Integration and network acceptance) to Nortels Wireless customers across EMEA. This included support for all Nortel equipment used by wireless customoers E.G. 3G, Fixed Wireless Access (Reunion) Optical backbone (Optera), ATM (Passport) etc. I managed a team responsible for providing professional services (Integration and network acceptance) to Nortels Wireless customers across EMEA. This included support for all Nortel equipment used by wireless customoers E.G. 3G, Fixed Wireless Access (Reunion) Optical backbone (Optera), ATM (Passport) etc.


Orange PCS
• Telecommunications
• CS Technical Support

  • 1994 - 1995