Business Development Manager

• Sep 2022 - Present

EEAA Emerging Leaders - Committee Member

• Mar 2021 - Present

Business Development Executive

• Jan 2022 - Sep 2022

As a part of Visit Victoria, Melbourne Convention Bureau (MCB) leads the acquisition and delivery of national and global business events for Melbourne and regional Victoria. MCB has more than 50 years of experience in securing business events for Melbourne with local and global teams dedicated to business development, bidding and sales, convention servicing, marketing, and partnerships.Working with associations and a wide variety of clients, I am responsible for the development of an industry portfolio which spans across Engineering, Electrical and Electronic Engineering, Artificial Intelligence, Professional Services, Religion, and Socio-Cultural. My primary aim is the development and acquisition of national and international business events to Melbourne.

Business Development & Research Coordinator

• Aug 2019 - Jan 2022

Head Concierge

• Apr 2019 - Jul 2019

As Head Concierge of Knight Frank's property 222 Exhibition Street my responsibilities include:- Ensure smooth daily operations by improving and maintaining tenant and building relationships.- Coordinate often complex requests and with tenants and neighbouring businesses.- Provide conflict resolution, advice and recommendations based on tenant and customer needs. - Develop and maintain all marketing platforms, community portal awareness and tenant communications.- Coordination of building activation's & competitions with internal and external clientele.- Maintain relationships with external vendors throughout Melbourne to ensure VIP treatment for clientele.

Executive Concierge

• Jan 2019 - Apr 2019

Support coverage of a variety of corporate buildings, trained as an Executive Concierge for multiple sites including:-ANZ-Optus-Freshwater Place-530 Collins Street-222 Exhibition Street-8 Exhibition Street-Government, Private, Public & Residential buildings

Guest Service Agent

• Oct 2017 - Feb 2019

As a guest service agent with Melbourne Short Stay Apartments it was my responsibility to maintain: - Daily check in and out procedures for clients and guests. - Reservation agent; creating, editing and finalizing reservations via 3rd party companies, email and phone communication. - Daily invoice and account management. Inclusion of daily till cash and eftpos settlement. - Staff training of daily policies and operations. - Customer inquiries and complaint management. As a guest service agent with Melbourne Short Stay Apartments it was my responsibility to maintain: - Daily check in and out procedures for clients and guests. - Reservation agent; creating, editing and finalizing reservations via 3rd party companies, email and phone communication. - Daily invoice and account management. Inclusion of daily till cash and eftpos settlement. - Staff training of daily policies and operations. - Customer inquiries and complaint management.

Restaurant Manager & Supervisor

• Mar 2016 - Feb 2017

As the restaurant manager and supervisor it was my responsibility to maintain: - Staff management, human resource management, employee recruitment, rosters and training. - Financial management of wage costs, food and beverage costs, daily average spend, restaurant budgets and stock/par levels. - Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines. - Customer inquiries and complaints. - Daily operations of running the business and developing restaurant awareness.