Experience

Roxbury Community College

• United States
• Higher Education
• 200 - 300 Employee

• Accountant

  • Jun 2023 - Present

  . Receiving cash and cash application . Account reconciliation . Handling vendor discrepancies . Preparing journal entries and financial reports . Assisting with budgeting and auditing processes . Complying with accounting standards and regulations . Receiving cash and cash application . Account reconciliation . Handling vendor discrepancies . Preparing journal entries and financial reports . Assisting with budgeting and auditing processes . Complying with accounting standards and regulations



WECB Emerson College Broadcasting

• United States
• Media Production
• 1 - 100 Employee

• Student Radio Show Host

  • Sep 2022 - Present

  • Host a weekly radio show on WECB radio station featuring the best in alternative music from the UK. • Research and compile playlists for the show, encompassing a variety of genres and ensuring a diverse range of artists. • Editing the show on Adobe Audition. Produce, edit, and record feature segments using Adobe Audition software. • Engage with listeners on social media and create promotional materials to increase show visibility. • Host a weekly radio show on WECB radio station featuring the best in alternative music from the UK. • Research and compile playlists for the show, encompassing a variety of genres and ensuring a diverse range of artists. • Editing the show on Adobe Audition. Produce, edit, and record feature segments using Adobe Audition software. • Engage with listeners on social media and create promotional materials to increase show visibility.



Duck Creek Technologies

• United States
• Software Development
• 700 & Above Employee

• Accounts Receivable Specialist

  • Feb 2020 - Jul 2020

  • Oversaw monthly and quarterly accounts receivable processes, analyzing revenue and providing detailed ad hoc reports. • Reorganized and implemented new best practices, helping reduce aged debt from 12+ months to under 90 days. • Managed account reconciliation and processed payment transactions (cash, checks, credit/debit cards). • Adapted quickly to pandemic adjustments, transitioning from office to work-from-home. • Oversaw monthly and quarterly accounts receivable processes, analyzing revenue and providing detailed ad hoc reports. • Reorganized and implemented new best practices, helping reduce aged debt from 12+ months to under 90 days. • Managed account reconciliation and processed payment transactions (cash, checks, credit/debit cards). • Adapted quickly to pandemic adjustments, transitioning from office to work-from-home.



Motion Recruitment Partners LLC

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Accounts Receivable Specialist

  • Aug 2019 - Dec 2019

  . Reviewed contract terms to ensure system accuracy . Prepared and sent accurate invoices . Handled payment applications and conducted collection follow-up . Provided excellent customer service to internal and external clients . Reviewed contract terms to ensure system accuracy . Prepared and sent accurate invoices . Handled payment applications and conducted collection follow-up . Provided excellent customer service to internal and external clients



Northamptonshire County Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Accounts Payable and Payroll Administrator

  • Mar 2018 - Nov 2018

  • Reconciled vendor statements, addressed payment complaints, and resolved discrepancies. • Streamlined purchase order payment process. • Accurately processed payrolls for multiple provinces. • Managed new hire process, employee files, and benefits enrollment. • Reconciled vendor statements, addressed payment complaints, and resolved discrepancies. • Streamlined purchase order payment process. • Accurately processed payrolls for multiple provinces. • Managed new hire process, employee files, and benefits enrollment.



Carpetright

• United Kingdom
• Retail
• 700 & Above Employee

• Complaints Handler

  • Jun 2017 - Mar 2018

  • Resolved an average of 350 inquiries per week, meeting performance benchmarks for speed, accuracy, and volume. • Developed complaint investigation timelines, ensuring timely resolution and reporting. • Mentored and trained new and established employees as a lead "go-to" person for challenging calls. • Resolved an average of 350 inquiries per week, meeting performance benchmarks for speed, accuracy, and volume. • Developed complaint investigation timelines, ensuring timely resolution and reporting. • Mentored and trained new and established employees as a lead "go-to" person for challenging calls.



The White Company

• United Kingdom
• Retail
• 700 & Above Employee

• Senior Fraud Analyst

  • Dec 2016 - Apr 2017

  • Implemented new security process that resulted in a 15% reduction in loss of revenue from online and credit card fraud. • Conducted early detection and prevention of losses through review of suspect transactions generated by monitoring systems. • Resolved complex problems and escalated client complaints on a daily basis. • Investigated and resolved irregular transactions reported by end users. • Implemented new security process that resulted in a 15% reduction in loss of revenue from online and credit card fraud. • Conducted early detection and prevention of losses through review of suspect transactions generated by monitoring systems. • Resolved complex problems and escalated client complaints on a daily basis. • Investigated and resolved irregular transactions reported by end users.



Barclays

• India
• Outsourcing/Offshoring
• 1 - 100 Employee

• Senior Fraud Advisor

  • Aug 2016 - Nov 2016

  • Reviewed daily wire transfer alert list to detect, investigate, resolve, and prevent fraud. • Collaborated with customers on current and past fraud claims. • Surpassed department expectations in investigations and monthly file completions while meeting quality standards. • Reviewed daily wire transfer alert list to detect, investigate, resolve, and prevent fraud. • Collaborated with customers on current and past fraud claims. • Surpassed department expectations in investigations and monthly file completions while meeting quality standards.



AVK UK Ltd

• United Kingdom
• Utilities
• 1 - 100 Employee

• Accounts Receivable

  • May 2016 - Jul 2016

  . Managed records for more than 300 active customer accounts worldwide. . Reduced the average age of debt at the company by 30 days. . Collaborated with other departments in proactively identifying and resolving accounts receivable issues. . Streamlined the billing integration process, leading to improved payment processing. . Managed records for more than 300 active customer accounts worldwide. . Reduced the average age of debt at the company by 30 days. . Collaborated with other departments in proactively identifying and resolving accounts receivable issues. . Streamlined the billing integration process, leading to improved payment processing.



Barclays Partner Finance

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Underwriter

  • Sep 2015 - Dec 2015

  • Specialized in underwriting large finance applications (loans) of up to £10,000 for high net worth and complex clients such as Apple, Ford, and Sony while maintaining a high level of accuracy and monitoring for potential fraud. • Evaluated the financial strength of individuals and businesses by analyzing financial statements and other credit documents. • Leveraged strong interpersonal skills to successfully build and maintain professional relationships with clients, customers, and co-workers. • Reviewed and ensured documentations were consistent and upheld to company and industry guidelines. Show less



Network Rail

• United Kingdom
• Rail Transportation
• 700 & Above Employee

• Operations Specialist

  • Mar 2015 - Sep 2015

  • Managed all aspects of accident or incident of loss prevention and facility maintenance. • Successfully developed and led a top-performing team in implementing production operations. • Managed all aspects of accident or incident of loss prevention and facility maintenance. • Successfully developed and led a top-performing team in implementing production operations.



Opus Energy

• United Kingdom
• Utilities
• 200 - 300 Employee

• Accounts Receivable Specialist

  • Dec 2013 - Mar 2015

  • Managed A/R records and optimized invoicing process, increasing billing accuracy by over 15%. • Expertise in handling complex/high-priority accounts, consistently exceeding collection targets. • Prepared statements, bills, and invoices to ensure timely and accurate payments. • Managed A/R records and optimized invoicing process, increasing billing accuracy by over 15%. • Expertise in handling complex/high-priority accounts, consistently exceeding collection targets. • Prepared statements, bills, and invoices to ensure timely and accurate payments.



Capita

• Canada
• Financial Services
• 1 - 100 Employee

• Head Of Training and Verbal Complaints

  • Jul 2012 - Dec 2013

  • Designed, developed and implemented training curriculum and supporting materials for all new employees.• Contributed to the development of resources and processes to ensure the efficient and effective best way to collect debt over the phone whilst remaining professional and still meeting targets.• Identified and implemented improvements to learning solutions to enhance the business impact and ensure training are meeting intended and expected outcomes.

• Client Liaison

  • Jun 2011 - Jul 2012

  • Established, set up and co-managed a new office location in London.• Established rapport and effectively coordinated all service issues across product lines to deliver quality service to external and internal clients.• Assisted in the retention and development of existing clients and provide support in respect of new business/ clients to the team.

• Operations Specialist

  • Dec 2010 - Jun 2011

  • Worked within a team to manage the workload of over 200 bailiffs nationwide resulting in a 20% increase in operational efficiency.• Proactively organized any permissions or licenses a bailiff would require to do their job.