Experience

GL Noble Denton

• United Kingdom
• Oil and Gas
• 200 - 300 Employee

• Deskside Analyst, End User Services Loughborough

  • Sep 2008 - Present

  Summary: Standard MS environment with Citrix, VMware, Exchange 2003, SNAP storage, MS Share point, MS config manager, wireless and VPN security, black berries, surf control and message labs etc. Main; Currently am managing service desk on an informal basis. In one of the 70 worldwide offices. Within ITiL environment manage desktop and server issues, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications Fix, track and analyze trends in Service Desk requests within full ITIL environment Remote user support including SC Configuration Manager, Logmein123, Gencontrol, VNC, Landesk,Citrix shadowing VPN and RDP. Recommend, purchase and install hardware and software. Manage IT support engineers visiting local and remote sites Basic SAP support and SQL queries and improve IT and user documentation for online use Show less



Germanischer Lloyd (GL),

• Service desk analyst networks

  • Aug 2008 - Present



Arts Council England

• United Kingdom
• Non-profit Organization Management
• 500 - 600 Employee

• Assistant IT officer

  • 1998 - 2008



2008 Arts Council

• System administration and service desk

  • Jun 1998 - Jan 2006

  1st to 3rd line Summary: I was responsible for DR and daily maintenance of the Citrix farm and 5 other HP and VMware servers.Being 90% self accountable, only major IT projects were initiated by head office or government e.g. online ordering, costing and contacts database for all offices. Main Responsibilities: Management of 7 local 2003 servers and 60+ PCs using active directory, Citrix terminals, Cisco VOIP phones and LAN, ISDN and IP video conferencing Manage and perform staff inductions and group training sessions Help design new DR plan and warm office options Work within an ITIL environment Reason for leaving: Redundant as part of IT centralization to Manchester Qualifications this year ITIL version 3 foundation - self funded July 2010 Configure windows 7 MS 6292 - 400 pages through book Show less



Frontline

• Book and Periodical Publishing
• 1 - 100 Employee

• Service desk analyst

  • 1998 - 2000



Simon Hodson

• Mr

  • May 1996 - Jun 1998

  1st / 2nd line helpdesk Responsibilities: Frontline is a multi national magazine publisher, publishing 120,000000 copies a year in 30 countries. My role really did revolve around 24*7 commitment to IT always being available and easy to use. Much of my role was centered communication and data security being in place for the remote workers and sales force. The installation of software, Lotus notes and mail clients was also at the top of the list for staff.. Main Responsibilities: Installing (hardware/software) and maintaining both locally and remote sites. Ensure printers could print at 45 sites their 4000000 labels Run and design reports for management and finance Recommend, purchase and install hardware and software Work closely with software design team and aid in testing software fixes and updates Reason for leaving: Decided 100 mile round trip was too much, especially as our first baby was due Show less



East Midlands Electricity

• Helpdesk support

  • Mar 1993 - May 1996

  Visit regional offices on a regular basis to install PCs with UNIX terminal emulation software. Log all calls for the newly install central job costing system. Setup a Netware data ease server for the collation of free leaflets details for all people in the East Midlands Main Responsibilities: Log all calls for helpdesk and ensure they were either answered quickly or passed to software developers Train staff to use the updated version of MS office Patch network cables for the local office and also remote sites Show less