Experience

City Care Partnership

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Team Leader

  • Sep 2016 - Present

  Team Leader of a specialist autism provider. Managing the needs of complex individuals working along side the PBS model of support. Responsible for 23 staff members and multiple responsibilities across the organisation including delivering medication and Health and fire safety training for the whole company.I was Integral to the recent CQC inspection where as a team we were rewarded for our responsive, innovate and forward thinking approach with outstanding in all 5 areas. Team Leader of a specialist autism provider. Managing the needs of complex individuals working along side the PBS model of support. Responsible for 23 staff members and multiple responsibilities across the organisation including delivering medication and Health and fire safety training for the whole company.I was Integral to the recent CQC inspection where as a team we were rewarded for our responsive, innovate and forward thinking approach with outstanding in all 5 areas.



Sevacare

• Hospitals and Health Care
• 1 - 100 Employee

• Team Leader

  • May 2016 - Jul 2016

  Team leader for a nationally established home care company, providing home care support for vulnerable adults needing support to remain independent in their own homes. Responsibilities include:•Developing tailor made care packages based on an individuals needs.•Conducting thorough risk assessments to protect both staff and service users.•Liaising with outside agencies and building up strong relationships with social workers andservice users to provide a high level of service.•Conducting service reviews.Monitoring the quality of the care the staff provide and ensuring professional standards arebeing adhered to.•Using the Cold Harbour system to input client data and work on staff rotas.•Being Highly organized and having the ability to prioritise my work load and managemy work diary in a fast paced, highly stressful environment.•Conducting supervisions, appraisals and disciplinaries on a regular basis.•Offering support, guidance and training to the staff both in and out of office hours•Working alongside care managers to produce templated rotas that suit both the service users and careworkers, to offer continuity of care.



The Links Resource Centre

• Senior Support Worker

  • Apr 2013 - May 2016

  Support worker for a private establishment, providing care and support for vulnerable adults with learning disabilities and challenging behavior. Responsibilities include:• Amending care plans, keeping abreast with changing legalities within this sector and providing thorough daily reports• Working with vulnerable adults and ensuring their well being whilst in my care adhering to their emotional and physical needs• Coordinating with other agencies and care teams to ensure the effective management of the unit.• Responsible for administering medication, documenting and reporting anomalies.• Giving detailed handover reports to opposite care teams• Responsibilities for my own unit on a 12 hour basis. As a lone worker I am running my own unit and am responsible for every aspect of the running of the unit.• Overseeing the security of the building, adhering to fire and health and safety regulations and checks nightly.• Being able to identify, slight changes in behavior and defusing potentially violent situations that may affect myself or the service users.• Extensive training is vital both on a legal level as well as a personal one, so I can be as effective in my job role as possible.



Haven ltd

• Technology, Information and Internet

• Personal Assistant

  • Sep 2008 - Jan 2009

  Personal Assistant to the financial advisor of an overseas property management company.Responsibilities included:• Managing the financial advisors diary, booking meetings, flights and day to day conference calls• Promoting company awareness, dealing with advertising and brand development• Updating the client database to ensure correct details are in place as well as dealing directly with client correspondence through email and letters.• Dealing with client queries and complaints both face to face and over the telephone. Good customer service skills being essential.• General office duties, managing incoming post and email enquiries