Experience

Hyundai Motor Company Australia

• Australia
• Automotive
• 200 - 300 Employee

• Regional Aftersales Manager - Central Region

  • May 2015 - Present

  A support role to the Central region Hyundai dealer network. With more than 30 years of experience in Aftersales roles, I look forward to assisting Parts & Service managers to increase retention, sales and their profitability. Key responsibilities: • Coordinating the activities of a dynamic portfolio of dealerships and their sales representatives and staff. • Developing and promoting innovative customer care packages including warranty, servicing and roadside assistance products. • Contributing to national, company-wide strategic planning as a member of the Parts Steering Committee. • Working closely with head office and senior managers to develop and roll out sales and marketing campaigns to drive business development and secure new business. • Supporting dealership staff to meet targets and KPIs with area-specific strategies and campaigns, and up-to-date information on product and service features. • Meeting with dealership managers, and aftersales managers in particular, to review results and provide input and guidance on sales strategies as appropriate. • Performing detailed analysis of service and parts statistics to evaluate customer retention and sales performance, and identify department-specific achievements and opportunities to improve results. • Coordinating meetings to bring dealership staff together, convey critical messages from head office, and encourage team building across the region. • Upholding company franchise and service standards in line with quality management guidelines and expectations. • Setting, monitoring and reporting against parts sales targets Show less



Maughan Thiem Auto Sales

• Cheltenham SA

• Group Parts Manager

  • May 2005 - May 2015

  Parts & Accessories. Franchises. Ford, Mazda & Hyundai Parts & Accessories. Franchises. Ford, Mazda & Hyundai



Hahndorf Subaru & Hyundai

• Hahndorf South Australia

• Fixed Operations Manager

  • 2001 - 2005

  Managed Automotive Service & Spare Parts departments. Managed Automotive Service & Spare Parts departments.



Mount Barker S.A

• Adelaide Hills Toyota

  • 1994 - 2001

  Managed Automotive Service & Spare Parts departments. Managed Automotive Service & Spare Parts departments.