Experience

Fairmont Kea Lani Maui

• United States
• Hospitality
• 1 - 100 Employee

• Director of Housekeeping

  • Oct 2023 - Present

• AMA Manager

  • Apr 2023 - Oct 2023

• KO Assistant General Manager

  • Oct 2022 - Apr 2023

• Laundry Manager

  • Jul 2021 - Oct 2022



EAH Housing

• United States
• Real Estate
• 200 - 300 Employee

• Assistant Resident Manager I

  • Oct 2020 - Jul 2021

  Opening the new property at Kenolio Apartments in 3 phases starting November 1st, 2020. Opening the new property at Kenolio Apartments in 3 phases starting November 1st, 2020.



Fairmont Kea Lani Maui

• United States
• Hospitality
• 1 - 100 Employee

• Guest Experience Manager

  • Nov 2017 - Oct 2020

  Department head of Concierge, Pre-Arrival, Royal Service and the Keiki Lani Kids Club. Managing operational, colleague and administrative needs; developing and maintaining strong guest relationships with all loyal guests establishing clear lines of communication pre, post and during guest stay as well as local vendors via email, phone and in-person. Conduct monthly departmental meetings as well as interview potential candidates, conduct trainings, monthly forecasting, and annual performance… Show more Department head of Concierge, Pre-Arrival, Royal Service and the Keiki Lani Kids Club. Managing operational, colleague and administrative needs; developing and maintaining strong guest relationships with all loyal guests establishing clear lines of communication pre, post and during guest stay as well as local vendors via email, phone and in-person. Conduct monthly departmental meetings as well as interview potential candidates, conduct trainings, monthly forecasting, and annual performance management of colleagues. Process bi-weekly payroll and time off requests.

• Guest Relations Manager

  • May 2016 - Nov 2017

  Assisting in the daily operations of the Front Desk including providing exceptional customer service, scheduling, purchasing, and championing the upgrade program to increase revenue for the hotel. Assisted the Loyalty Manager in making sure our VIP guests were recognized and well taken care of throughout their stay.

• Guest Services Representative

  • Nov 2015 - May 2016

  Assisting guests with check in/check out as well as being a one stop shop for their needs/complaints



Multiple Companies

• London, Greater London, United Kingdom

• Luxury Sales Representative

  • Jun 2008 - Oct 2015

  Selling luxury branded items and worldwide exclusives at prestigious stores including Harrods Selling luxury branded items and worldwide exclusives at prestigious stores including Harrods