Experience

Patelco Credit Union

• United States
• Banking
• 700 & Above Employee

• VP, Enterprise Risk

  • Feb 2022 - May 2023

  Head of Enterprise Risk. Head of Enterprise Risk.



Mitarbet Consulting Corp

• United States
• Information Technology & Services

• Senior Director

  • Mar 2021 - Mar 2022

  Lead Sr. Director for Enterprise and Operational Risk advisory services. Lead Sr. Director for Enterprise and Operational Risk advisory services.



Bank of the West

• United States
• Banking
• 700 & Above Employee

• SVP, Director Enterprise Risk Management

  • Jun 2015 - Dec 2020

  BANK OF THE WEST, BNP Paribas, San Francisco, CA 2015 – 2021 SVP, Director, Compliance and Control Awarded assignment to lead a large-scale transformation effort, overseeing the ground-up development of the Operational Risk Program, establishing all related processes, methodology and strategies. Partner with cross-functional resources, including IT, Operations, HR, Finance, Marketing, Legal, Corporate Security, Vendor Management, Fraud… Show more BANK OF THE WEST, BNP Paribas, San Francisco, CA 2015 – 2021 SVP, Director, Compliance and Control Awarded assignment to lead a large-scale transformation effort, overseeing the ground-up development of the Operational Risk Program, establishing all related processes, methodology and strategies. Partner with cross-functional resources, including IT, Operations, HR, Finance, Marketing, Legal, Corporate Security, Vendor Management, Fraud and InfoSec on the design and implementation of risk management framework, policies, and solutions. Hold full accountability for leading the daily program activities across all banking lines. • Leveraged knowledge of organizational processes and business functions to provide independent assessment, review and challenge of non-financial risk management processes, including identification, assessment, aggregation and documentation of risks and controls reducing fraud and operational losses by 50% over five years. • Championed the creation of a risk assessment for the Bank’s relocation strategy, working closely with Legal and Compliance teams to identify and evaluate risks for near/offshore transitions; coordinated end-to-end leadership of 42 moves, leading the creation of a governance structure and framework establishing the Relocation Strategy Office, and a 35% reduction of operating expenses. • Spearheaded US Target Operating Model (TOM) mutualization initiatives for Bank of the West and subsidiaries; authored guidance and oversight of operational risk governance to create a joint Corporate & Institutional Banking (CIB) and Bank of the West New Activity Committee (new products and services). • Established culture of performance, growth, and accountability, educating and guiding teams on aligning daily activities with risk models/framework and corporate governance guidelines. Show less BANK OF THE WEST, BNP Paribas, San Francisco, CA 2015 – 2021 SVP, Director, Compliance and Control Awarded assignment to lead a large-scale transformation effort, overseeing the ground-up development of the Operational Risk Program, establishing all related processes, methodology and strategies. Partner with cross-functional resources, including IT, Operations, HR, Finance, Marketing, Legal, Corporate Security, Vendor Management, Fraud… Show more BANK OF THE WEST, BNP Paribas, San Francisco, CA 2015 – 2021 SVP, Director, Compliance and Control Awarded assignment to lead a large-scale transformation effort, overseeing the ground-up development of the Operational Risk Program, establishing all related processes, methodology and strategies. Partner with cross-functional resources, including IT, Operations, HR, Finance, Marketing, Legal, Corporate Security, Vendor Management, Fraud and InfoSec on the design and implementation of risk management framework, policies, and solutions. Hold full accountability for leading the daily program activities across all banking lines. • Leveraged knowledge of organizational processes and business functions to provide independent assessment, review and challenge of non-financial risk management processes, including identification, assessment, aggregation and documentation of risks and controls reducing fraud and operational losses by 50% over five years. • Championed the creation of a risk assessment for the Bank’s relocation strategy, working closely with Legal and Compliance teams to identify and evaluate risks for near/offshore transitions; coordinated end-to-end leadership of 42 moves, leading the creation of a governance structure and framework establishing the Relocation Strategy Office, and a 35% reduction of operating expenses. • Spearheaded US Target Operating Model (TOM) mutualization initiatives for Bank of the West and subsidiaries; authored guidance and oversight of operational risk governance to create a joint Corporate & Institutional Banking (CIB) and Bank of the West New Activity Committee (new products and services). • Established culture of performance, growth, and accountability, educating and guiding teams on aligning daily activities with risk models/framework and corporate governance guidelines. Show less



EY

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Manager

  • Mar 2015 - Jun 2015



Citi

• United States
• Financial Services
• 700 & Above Employee

• SVP, Director, Compliance and Control

  • May 2006 - Dec 2014

  Citi Bank, New York, NY 2006 – 2014 Senior Vice President, Chief Operating Officer, Chief Data Office – Citi Shared Services • 2011 – 2014 Delivered strategic leadership of administrative functions for the Chief Data Office, consisting of 5,000 employees. Directed daily operations, including management reporting, annual budget preparation, operational risk management and HR management. Forged… Show more Citi Bank, New York, NY 2006 – 2014 Senior Vice President, Chief Operating Officer, Chief Data Office – Citi Shared Services • 2011 – 2014 Delivered strategic leadership of administrative functions for the Chief Data Office, consisting of 5,000 employees. Directed daily operations, including management reporting, annual budget preparation, operational risk management and HR management. Forged relationships with internal audit teams, external regulators and Citi department heads to align administrative functions with business goals. Provided executive-level leadership for the assessment and selection of right-shoring initiatives appropriate for the department to continuously grow and improve. Managed team of 25 direct reports and $15M annual budget. • Implemented monthly reviews of all data programs/projects to assess overall project health, including adequacy of all metrics to provide a vehicle for escalation and remediation. Senior Vice President/Operational Risk – Financial Controls Officer for Consumer Bank, Cards (2006 – 2011) Brought into the company to transform the Operational Risk function, which was at-risk of being shut down by regulators due to numerous infractions. Developed risk methodology and reengineered Citi Cards Products Risk Control Self-Assessment (RCSA) program to turnaround operations. Implemented SOX compliance activities and quality assessment process for the Citi Cards Front Office organization. • Recruited, hired, developed and led a staff of 19 second year in role to perform daily operations in support of the program. • Drove a 95% reduction of KPMG identified control defects, enabling KPMG to have confidence in their Internal Controls over Financial Reporting (ICOFR) year-end sign-off. Show less Citi Bank, New York, NY 2006 – 2014 Senior Vice President, Chief Operating Officer, Chief Data Office – Citi Shared Services • 2011 – 2014 Delivered strategic leadership of administrative functions for the Chief Data Office, consisting of 5,000 employees. Directed daily operations, including management reporting, annual budget preparation, operational risk management and HR management. Forged… Show more Citi Bank, New York, NY 2006 – 2014 Senior Vice President, Chief Operating Officer, Chief Data Office – Citi Shared Services • 2011 – 2014 Delivered strategic leadership of administrative functions for the Chief Data Office, consisting of 5,000 employees. Directed daily operations, including management reporting, annual budget preparation, operational risk management and HR management. Forged relationships with internal audit teams, external regulators and Citi department heads to align administrative functions with business goals. Provided executive-level leadership for the assessment and selection of right-shoring initiatives appropriate for the department to continuously grow and improve. Managed team of 25 direct reports and $15M annual budget. • Implemented monthly reviews of all data programs/projects to assess overall project health, including adequacy of all metrics to provide a vehicle for escalation and remediation. Senior Vice President/Operational Risk – Financial Controls Officer for Consumer Bank, Cards (2006 – 2011) Brought into the company to transform the Operational Risk function, which was at-risk of being shut down by regulators due to numerous infractions. Developed risk methodology and reengineered Citi Cards Products Risk Control Self-Assessment (RCSA) program to turnaround operations. Implemented SOX compliance activities and quality assessment process for the Citi Cards Front Office organization. • Recruited, hired, developed and led a staff of 19 second year in role to perform daily operations in support of the program. • Drove a 95% reduction of KPMG identified control defects, enabling KPMG to have confidence in their Internal Controls over Financial Reporting (ICOFR) year-end sign-off. Show less



JEFFERSON WELLS LTD

• United Kingdom

• Director Risk Management

  • Jul 2004 - Apr 2006

  Jefferson Wells International, New York, NY & Philadelphia, PA July 2004-April 2006 Director - Internal Controls & Technology Risk Management – Global Risk Management Solutions Practice Led the Northeast Region Internal Controls & Operational Risk Management practices with a team of 55 consultants. Managed a $60M book of business with major fortune 500 companies. Jefferson Wells International, New York, NY & Philadelphia, PA July 2004-April 2006 Director - Internal Controls & Technology Risk Management – Global Risk Management Solutions Practice Led the Northeast Region Internal Controls & Operational Risk Management practices with a team of 55 consultants. Managed a $60M book of business with major fortune 500 companies.



AIG Technologies

• India
• Information Technology & Services
• 1 - 100 Employee

• Senior Manager

  • Jul 2001 - Apr 2004

  American International Group (AIG), New York, NY Jul 2001-Apr 2004 Senior Manager – Office of the CIO American International Group (AIG), New York, NY Jul 2001-Apr 2004 Senior Manager – Office of the CIO



PwC

• Professional Services
• 700 & Above Employee

• Financial Services Manager

  • Sep 1997 - Mar 2001

  PRICEWATERHOUSECOOPERS, New York, NY Sep 1997-Mar 2001 Manager – Client Services (1998 to 2001) Senior Associate – Operations and Systems Risk Management, (1997 to 1998) PRICEWATERHOUSECOOPERS, New York, NY Sep 1997-Mar 2001 Manager – Client Services (1998 to 2001) Senior Associate – Operations and Systems Risk Management, (1997 to 1998)