Experience

The Evolved Group

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Head of Development Services

  • Mar 2020 - Present

  The Evolved Group is dedicated to helping clients achieve market success through a unique combination of market insights consulting, powerful enabling AI technology and strategic advisory.● Employee Experience ● Customer Experience ● Communities ● Research Consulting

• General Manager, Development

  • Feb 2019 - Feb 2020

  The Evolved Group continues to grow from strength to strength, becoming the 2019 ESOMAR Global Award winner for Innovation & Technology.I was given the opportunity to move from my previous position as Group Operations Manager, leading the development of our business wide policies and processes, to once again leverage my established and proven skills in people management and technical implementation to ensure the successful delivery of our ongoing product roadmap as General Manager, Development. I have the absolute pleasure of working with an amazing team of developers and visionary clients across a broad range of industries to deliver insights technology that drives exceptional engagement. From software develpment, technical and personnel resource management, Agile planning and ensuring compliance with our international information security obligations, I am a leader amongst an extraordinary team of professionals that is transforming the way we collect insights. Customer Insights platform www.humanlistening.comEmployee feedback and engagement platform www.peoplelistening.comShopper Feedback platform www.retaillistening.comSuper Fund Member feedback platform www.superfundlistening.comwww.theevolvedgroup.com Show less

• Group Operations Manager

  • Feb 2018 - Feb 2019

  The Evolved Group's vision is to be the world leader in conversational engagement, delivering meaningful interactions between organisations, their people and customers. As Group Operations Manager, I had the challenging and exciting opportunity to work across all business units of this newly formed entity to solve business challenges and deliver better outcomes for our clients and our company. I implemented end to end processes to ensure the security of our platforms, the timeliness of our implementations and efficiencies in our end-to-end processes, both internal and external.Most importantly, ensuring client confidence in our platform, and employee engagement not only with our day to day processes, but our overall vision was critical to my and my team's success. Show less



Twist of Lime

• Australia
• Internet Publishing
• 1 - 100 Employee

• General Manager

  • Jul 2015 - Feb 2018

  The General Manager role at Twist of Lime is a profoundly rewarding and extraordinarily challenging one. I lead a team of amazingly talented designers and professionals, building world class market research platforms. My team co-ordinates dozens of items of work on the go, ensuring that priorities are managed and issues are identified and addressed at speed. In addition, it is my responsibility to be the point of contact for our clients, ensuring they are confident not only in our ability to deliver, but that we are a true partner. It is has always been my focus to assist our clients in understanding the highly technical nature of what we are giving them, distilling the advantage and innovation it provides into easily understood concepts. I want there to be no doubt as to the value it will drive for their business and their customers.In an ever changing IT landscape, I also manage the successful implementation and ongoing maintenance of Twist of Lime's ISO27001 framework. More than ever, confidence in the security and stability of IT platforms is critical. Show less

• Program Manager

  • Jul 2014 - Jul 2015

  Twist of Lime is an ambitious IT company that makes cutting edge market research technology that delivers intuitive real time insights for its users. As Twist of Lime's program manager I ensured that the incredibly talented team of developers and survey scripters we employed had the tools and processes in place to understand what our clients needed, ensuring that ambitious projects with broad scope and tight deadlines were delivered on time and to specification. In addition, I had the first hand opportunity to work directly with our clients, such as Bupa, Coles, nbn, Suncorp, ME Bank and First State Super, and help them design the software and systems they needed from the ground up. Helping to articulate, refine, build and deliver world class research software at an enterprise level is a highlight of my career to date. Show less



Coles Group

• Australia
• Retail
• 700 & Above Employee

• Program Manager Shopper Insights

  • May 2010 - Jun 2014

  I had the amazing opportunity to be the Program Manager of "Tell Coles", one of Australia's largest customer feedback surveys. I worked with stakeholders from all parts of the business, from the C-suite all the way to the stores, where managers were able to use the insight we generated to make a difference for our customers. The Tell Coles program, in addition to being an award winning online survey, pushed the boundaries of what was possible with in-store research. It required monumental collaboration, thoughtfulness and extraordinary skills of some of the best and brightest operators I have ever had the pleasure to work with. The result is a program that is still going strong and still driving insights for The Coles Group. Show less



Telstra

• Australia
• Telecommunications
• 700 & Above Employee

• Manager Promotions and Advertising Governance

  • Dec 2007 - May 2010

  Telstra's Advertising and Marketing program was a vast and complex interconnection of above and below the line campaigns. The small team I was apart of had the critical task of ensuring that all campaign activity met the business' objectives - not only in the areas of ROI, legislative and internal system compliance, but also ensuring that these campaigns were on brand and that the key stakeholders who needed to know, knew.As part of this portfolio, I lead the management of the cooperative funding provided by Telstra's partners, vendors such as HTC, Motorola and Nokia - I ran ongoing processes that tracked not only financial balances, but the effectiveness of the advertising these funds ran. A challenge that required me to manage multiple stakeholders across multiple time zones. Show less

• Knowledge Manager

  • Jul 2006 - Dec 2007

  Market research does no one any good if the insight doesn't get where it needs to go. Utilising my love of technology and understanding of complex, multi-participant processes, our team streamlined Telstra's market research workflows and end to end processes, empowering the research managers to better manage their data and deliver the critical insights the business needed.