Experience

Samuel Wood

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Sales Negotiator

  • Oct 2019 - Present



D B Roberts Property Centres

• Customer Service Negotiator

  • Oct 2017 - Oct 2019



Trinity Churches Shrewsbury

• Admin Assistant

  • Jul 2017 - Oct 2017



University of Chester

• United Kingdom
• Higher Education
• 700 & Above Employee

• Student

  • Sep 2016 - Aug 2017



Shropshire Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Customer Service

  • Jan 2016 - Sep 2016

  I worked with officers to evenly distribute work to each geographic section of the country. This included handling emails and calls that came in to the team. By dealing with phone calls I developed Customer service skills and gained experience with difficult and demanding callers. When new employees arrive I trained them on the IT equipment that is used in the office, along with Uniform and Microsoft office products. Using my IT skills I help set up the HMO Licenses on Uniform, this lead to helping with the initial stages of issuing HMO licences. Part of my role was to work closely with the police in terms of ASB in Shropshire. I handled sensitive and confidential information while ensuring ownership of issues and cutting down on work duplication. I project managed the transition of phone calls so that certain functions that are carried out by the Council are redirected to a more in-depth team, allowing first contact advice to customers and in certain cases dealing with the case themselves. This project included training current staff on what sort of calls they could expect as well as knowledge of what cases can be solved at first point of contact and which cases would need to be sent to an Officer.

• Technical Support

  • Jul 2014 - Jan 2016

  During this role I worked with officers to evenly distribute work to each geographic section of the country. This included handling emails and calls that came in to the team. By dealing with phone calls I developed Customer service skills and gained experience with difficult and demanding callers. I installed Noise Monitoring Equipment and carried out noise monitoring on behalf of colleagues. When new employees arrived I took the lead in training them on the IT equipment that was used in the office, along with Microsoft office products. Using my IT skills I help set up the HMO Licenses on the departments system, this lead to helping with the initial stages of issuing HMO licences. Part of my role was to work closely with the police in terms of ASB in Shropshire. I handled sensitive and confidential information while ensuring ownership of issues and cutting down on work duplication.

• Apprentice

  • Jan 2013 - Jul 2014

  My main roles were; Open the post and distribute it to the correct teams in the department, monitor email inboxes and distribute work as appropriate, this lead to training others to carry out these functions when my job role changed. I took the lead on the issuing and renewals of Trading Standards licensing including Poisons, Fireworks, Explosives and Petroleum licences. I developed the way they were processed to ensure they could be done efficiently and effectively, this meant I was able to train others to process the licences.