IT Analyst

• Sep 2021 - Present

Firstline Hardware Analyst

• Mar 2018 - Aug 2021

• Worked as a member of the Hardware Service Support team at the Brislington office working under Office Manager • Working remotely directly in contact with customers supporting their network systems, VOIP, Print and DMS (Dealer Management Software) user setup and management. • Worked with some of the leading Automobile dealers across the UK • Setup users on the bespoke phone call management and call recording systems • Managed VOIP phone system (VOIP Phone system) • Printer support and Bespoke Print Manager setup support on hosted and customers own printer servers • Managed and Administered Cisco routers and switches issues and also monitoring via Solarwinds • Supported and maintained servers and backups for clients • Helpdesk administration using Salesforce to manage jobs • Worked with client’s issue with their IT support to fix their issues with network infrastructure • Remote support using Bomgar Show less

IT Support Engineer

• Jun 2016 - Mar 2018

• Managed IT Support for the department at the Bath office working under Office Manager • Working as IT Support Engineer, this role covers SME Clients (Remote support across the UK) working closely with the Truebyte Sussex team and also provided onsite support when needed in the Bath/Bristol area, this includes installations and upgrades of IT equipment and included creating quotes and ordering equipment • Work at larger clients to cover or support embedded support engineers • Setup and upgrade Sage 200 and Sage 50C Accountant and Payroll systems • Managed VOIP phone system (VOIP Phone system) • Administrating Exchange 2013, Migration to Office 365 Exchange and online archive and Mail store • Managed and Administered Windows 7/10 workstations and laptops this includes software packages via Specops image deployment system • Supported and maintained servers and backups for clients and also in house • Supported Microsoft Office 2013/2016 and 365 account management • Helpdesk administration using Autotask to track jobs also creating quotes • Worked with clients to complete Cyber Essentials certification • Administration of Retrospective and Backup Assist for data backup and disaster recovery management • Eset Internet security endpoint setup and management • Remote support using Goto Assist, Teamviewer and Centrastage • Open DNS setup and management for SME clients for safer internet browsing Show less

ITC Technician

• Mar 2012 - Jun 2016

• Managed ICT Department for 3 months before the school recruited a new Network Manager • Helped manage VOIP phone system (Shoretel System) • Administrated Exchange 2010/2013, and over 300 user accounts in Active Directory. • Managed and Administered Windows 7 and Windows 10 workstations and laptops using SCCM image deployment system • Supported and maintained servers and backups • Supported Microsoft Office 2010/2013 • Helpdesk administration • Managed ICT Department for 3 months before the school recruited a new Network Manager • Helped manage VOIP phone system (Shoretel System) • Administrated Exchange 2010/2013, and over 300 user accounts in Active Directory. • Managed and Administered Windows 7 and Windows 10 workstations and laptops using SCCM image deployment system • Supported and maintained servers and backups • Supported Microsoft Office 2010/2013 • Helpdesk administration

Creative Multimedia Designer

• Feb 2008 - Sep 2012

• Print Design • Website Design • Flash Design and Programming • Using Adobe CSS Software • Print Design • Website Design • Flash Design and Programming • Using Adobe CSS Software