Project Manager

• Feb 2022 - Present

Project Manager, Risk, Finance & Technology COO

• May 2021 - Feb 2022

Programme Manager

• Aug 2018 - May 2021

Senior Project Manager

• Apr 2016 - Aug 2018

Project Manager, Business Transformation

• May 2014 - Apr 2016

Responsible for new client implementation within HSBC Group Data Services. Responsibilities include: - Requirements analysis and solution design - Client portfolio analysis - Management of project resources - Internal and external stakeholder management - Preparation and management of project plans, RAID logs and associated project documentation

Change Manager, Assistant Vice President

• May 2011 - May 2014

Work as part of the Business Change Team located within Edinburgh Operations and deliver projects / change initiatives across Citi Middle office on behalf of platinum institutional clients. Responsible for analysis and delivery of multiple OTC derivatives change projects on behalf of institutional clients. My role is a hybrid of project management and business analysis working with internal and external stakeholders to design and deliver business enhancements. I am currently… Show more Work as part of the Business Change Team located within Edinburgh Operations and deliver projects / change initiatives across Citi Middle office on behalf of platinum institutional clients. Responsible for analysis and delivery of multiple OTC derivatives change projects on behalf of institutional clients. My role is a hybrid of project management and business analysis working with internal and external stakeholders to design and deliver business enhancements. I am currently working on a major OTC re-platforming project working with both internal and external stakeholders ensuring that all project deliverables are on schedule. • Manage numerous projects across Citi’s multi client environment ensuring projects are delivered to agreed timescales in accordance with programme and client driven priorities • Provision of project / programme reporting to senior management and external clients • Attend client meetings to ensure all parties are fully appraised of progress and any cross party issues are raised and managed appropriately. • Undertake analysis and delivery of client / business requirements and engage business resources to deliver appropriate solution. • Engagement and management of all 3rd party resources as appropriate ensuring project timelines are understood and met. • Creation and maintenance of detailed project plans and relevant project documentation as appropriate • Identify and manage project risks, issues, actions and dependencies on individual projects and across the various programmes of work. • Estimation and management of project costs, ensuring the client is kept appraised of any deviation from agreed project budget. Show less Work as part of the Business Change Team located within Edinburgh Operations and deliver projects / change initiatives across Citi Middle office on behalf of platinum institutional clients. Responsible for analysis and delivery of multiple OTC derivatives change projects on behalf of institutional clients. My role is a hybrid of project management and business analysis working with internal and external stakeholders to design and deliver business enhancements. I am currently… Show more Work as part of the Business Change Team located within Edinburgh Operations and deliver projects / change initiatives across Citi Middle office on behalf of platinum institutional clients. Responsible for analysis and delivery of multiple OTC derivatives change projects on behalf of institutional clients. My role is a hybrid of project management and business analysis working with internal and external stakeholders to design and deliver business enhancements. I am currently working on a major OTC re-platforming project working with both internal and external stakeholders ensuring that all project deliverables are on schedule. • Manage numerous projects across Citi’s multi client environment ensuring projects are delivered to agreed timescales in accordance with programme and client driven priorities • Provision of project / programme reporting to senior management and external clients • Attend client meetings to ensure all parties are fully appraised of progress and any cross party issues are raised and managed appropriately. • Undertake analysis and delivery of client / business requirements and engage business resources to deliver appropriate solution. • Engagement and management of all 3rd party resources as appropriate ensuring project timelines are understood and met. • Creation and maintenance of detailed project plans and relevant project documentation as appropriate • Identify and manage project risks, issues, actions and dependencies on individual projects and across the various programmes of work. • Estimation and management of project costs, ensuring the client is kept appraised of any deviation from agreed project budget. Show less

Head of Projects

• Apr 2010 - May 2011

Management of the programme of projects within Alliance Trust Savings working with both internal and external stakeholders to ensure projects are planned, budgeted, resourced, and delivered in line with corporate objectives. • Design, development and implementation of the Alliance Trust Savings project governance framework and reporting suite • Provision of weekly reporting to project review committees and senior management • Work collegiately with the Chief Operating Officer to… Show more Management of the programme of projects within Alliance Trust Savings working with both internal and external stakeholders to ensure projects are planned, budgeted, resourced, and delivered in line with corporate objectives. • Design, development and implementation of the Alliance Trust Savings project governance framework and reporting suite • Provision of weekly reporting to project review committees and senior management • Work collegiately with the Chief Operating Officer to prioritise programme budget and resources to maximise execution capability across Alliance Trust Savings • Creation and delivery of comprehensive programme and underlying project plans, identifying risk and issues as appropriate ensuing delivery meets time and quality standards • Line management responsibility for team of project managers providing guidance, support and coaching as appropriate • Drive project delivery, working with stakeholders across Alliance Trust Savings, shared services and the Alliance trust Savings senior management team • Work with project owners and stakeholders to resolve issues, ensure effective execution and business readiness • Log, monitor and mitigate programme and project risks, issues and dependencies as appropriate • Preparation of business case and implementation plans for projects as appropriate Show less Management of the programme of projects within Alliance Trust Savings working with both internal and external stakeholders to ensure projects are planned, budgeted, resourced, and delivered in line with corporate objectives. • Design, development and implementation of the Alliance Trust Savings project governance framework and reporting suite • Provision of weekly reporting to project review committees and senior management • Work collegiately with the Chief Operating Officer to… Show more Management of the programme of projects within Alliance Trust Savings working with both internal and external stakeholders to ensure projects are planned, budgeted, resourced, and delivered in line with corporate objectives. • Design, development and implementation of the Alliance Trust Savings project governance framework and reporting suite • Provision of weekly reporting to project review committees and senior management • Work collegiately with the Chief Operating Officer to prioritise programme budget and resources to maximise execution capability across Alliance Trust Savings • Creation and delivery of comprehensive programme and underlying project plans, identifying risk and issues as appropriate ensuing delivery meets time and quality standards • Line management responsibility for team of project managers providing guidance, support and coaching as appropriate • Drive project delivery, working with stakeholders across Alliance Trust Savings, shared services and the Alliance trust Savings senior management team • Work with project owners and stakeholders to resolve issues, ensure effective execution and business readiness • Log, monitor and mitigate programme and project risks, issues and dependencies as appropriate • Preparation of business case and implementation plans for projects as appropriate Show less

Programme Manager

• 2007 - 2010

Key projects managed during my tenure in role were the Tesco de-merger for RBS risk and delivery of all RBS retail requirements for the Asset Protection Scheme (APS), a project I was seconded on to for the last 10 months of this role, working directly for the Director of Risk Infrastructure & Analytics. Prior to this my core role was to manage the programme of work within Predictive Analytics (team of approx 45 analysts/developers) and implemented a governance process setting departmental… Show more Key projects managed during my tenure in role were the Tesco de-merger for RBS risk and delivery of all RBS retail requirements for the Asset Protection Scheme (APS), a project I was seconded on to for the last 10 months of this role, working directly for the Director of Risk Infrastructure & Analytics. Prior to this my core role was to manage the programme of work within Predictive Analytics (team of approx 45 analysts/developers) and implemented a governance process setting departmental project standards. • Manage business change projects from inception to completion ensuring work is sufficiently defined and quantified • Formulate, track and deliver business plans, providing regular status reports to Head of Predictive Analytics, Senior Management and key stakeholders • Design and implementation of project governance and configuration management process • Ensure projects and model developments have undergone full governance and all documentation has been securely coded, stored and retained • Manage and organise project prioritisation committee meetings • Preparation and submission of project budget requests and management of departmental spend against budget • Identification of threats to project programme developing actions as appropriate • Development, implementation and testing of internal departmental audits and work with operational risk to formulate formal external control testing • Identify and manage operational risk issues for the business unit and implement mitigating actions as required • Build and develop business relationships with key business partners and 3rd party suppliers • Line management responsibility for Project Analyst

Customer Insight Manager

• Sep 2006 - Nov 2007

Manage the customer research programme for Retailer Solutions (Streamline, Worldpay, Hanco and Commercial Cards) working with key business stakeholders to identify key customer contact events and undertake research to deliver operational improvements. Work with internal stakeholders to agree research objectives, creation of project plans and priorities, engagement and briefing external research agencies and managing specific research projects. • Development and management of ongoing… Show more Manage the customer research programme for Retailer Solutions (Streamline, Worldpay, Hanco and Commercial Cards) working with key business stakeholders to identify key customer contact events and undertake research to deliver operational improvements. Work with internal stakeholders to agree research objectives, creation of project plans and priorities, engagement and briefing external research agencies and managing specific research projects. • Development and management of ongoing ‘event driven’ market research programme to inform the business of customer satisfaction levels • Interpret research results and make recommendations for change • Initiate and lead business improvement activity arising from research findings • Manage ad hoc research projects for internal customers • Manage relationships with external suppliers • Provision of project updates to key stakeholders • Co-ordinate and drive customer satisfaction forum • Provide clear management information to senior

Senior Market Intelligence Analyst

• 2004 - 2007

• Production of detailed competitor profiles covering corporate performance, strategic and product developments • Management agency engagement and design of ad hoc analysis of new to market competitor products • Creation of competitor analysis to support sales and marketing acivity • Calculation, analysis of and reporting on new business performance using ABI Market share statistics and corporate new business reporting • Identification of market trends and establish underlying… Show more • Production of detailed competitor profiles covering corporate performance, strategic and product developments • Management agency engagement and design of ad hoc analysis of new to market competitor products • Creation of competitor analysis to support sales and marketing acivity • Calculation, analysis of and reporting on new business performance using ABI Market share statistics and corporate new business reporting • Identification of market trends and establish underlying drivers • Provision and presentation of strategic and product competitor analysis to senior management Show less • Production of detailed competitor profiles covering corporate performance, strategic and product developments • Management agency engagement and design of ad hoc analysis of new to market competitor products • Creation of competitor analysis to support sales and marketing acivity • Calculation, analysis of and reporting on new business performance using ABI Market share statistics and corporate new business reporting • Identification of market trends and establish underlying… Show more • Production of detailed competitor profiles covering corporate performance, strategic and product developments • Management agency engagement and design of ad hoc analysis of new to market competitor products • Creation of competitor analysis to support sales and marketing acivity • Calculation, analysis of and reporting on new business performance using ABI Market share statistics and corporate new business reporting • Identification of market trends and establish underlying drivers • Provision and presentation of strategic and product competitor analysis to senior management Show less

Technical Services Analyst

• Sep 2003 - Oct 2004

Produce detailed competitor profiles covering corporate performance, market share, strategic and product developments. Conduct market analysis and identification of legislative or product issues. Assess the impact, risks and opportunities to SLI and report findings to senior management and executive team. Provision of information for, and assist in the compilation of the business plan for SLI. Undertake project management responsibility for specified product change projects Produce detailed competitor profiles covering corporate performance, market share, strategic and product developments. Conduct market analysis and identification of legislative or product issues. Assess the impact, risks and opportunities to SLI and report findings to senior management and executive team. Provision of information for, and assist in the compilation of the business plan for SLI. Undertake project management responsibility for specified product change projects