Experience

L'Apogée Courchevel
• France
• Hospitality
• 1 - 100 Employee
• Chef de Réception

  • Dec 2022 - Present


Château Saint-Martin & Spa

• France
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Jun 2022 - Present

• Front Office Manager Assistant

  • Apr 2022 - Jun 2022

• Front Office Manager Assistant

  • Dec 2021 - Mar 2022

  After several experiences as a receptionist, this first experience in a management position enabled me to learn how to guide a team of receptionists in a very high-end hotel. Under the direction of the Head of Reception, I continued to develop my professional skills while passing them on to the rest of the team. After several experiences as a receptionist, this first experience in a management position enabled me to learn how to guide a team of receptionists in a very high-end hotel. Under the direction of the Head of Reception, I continued to develop my professional skills while passing them on to the rest of the team.

• Receptionist

  • Jun 2021 - Oct 2021

  Hired for the season as a receptionist, I am in charge of welcoming our precious guests in our prestigious establishment, awarded recently by the Palace certification. The very demanding guests enables me to continuously grow, in order to provide every time a better quality of service. Hired for the season as a receptionist, I am in charge of welcoming our precious guests in our prestigious establishment, awarded recently by the Palace certification. The very demanding guests enables me to continuously grow, in order to provide every time a better quality of service.



Hôtel Casadelmar Porto-Vecchio

• France
• Hospitality
• 1 - 100 Employee

• Day & Night Receptionist

  • Jul 2020 - Oct 2020

  Hired for the summer as a day and night receptionist, I occupy the positions of receptionist, concierge and night auditor in this prestigious hotel, member of the Leading Hotels of the World. The very demanding guests welcomed in this hotel enables me to continuously grow, in order to provide every time a better quality of service. Hired for the summer as a day and night receptionist, I occupy the positions of receptionist, concierge and night auditor in this prestigious hotel, member of the Leading Hotels of the World. The very demanding guests welcomed in this hotel enables me to continuously grow, in order to provide every time a better quality of service.



Grand Hôtel La Cloche - MGallery

• Polyvalent Receptionist

  • Dec 2019 - Mar 2020

  Hired as receptionist, night auditor, valet and porter, this experience enables me to strengthen my competencies and knowledges in the heart of the front office of a luxury hotel. Hired as receptionist, night auditor, valet and porter, this experience enables me to strengthen my competencies and knowledges in the heart of the front office of a luxury hotel.



The Ritz-Carlton Hotel Company, L.L.C.

• United States
• Hospitality
• 700 & Above Employee

• Management Trainee Food & Beverage

  • May 2019 - Nov 2019

  End of studies internship within the Food & Beverage department of The Ritz Carlton, Langkawi. Immersed within this service gathering four restaurants, a room service for 119 rooms, and a banquet and event subdivision welcoming up to 250 pax, I had the opportunity to face the food & beverage challenges met by hotels of this scale. My missions had evolved over the time and I could gradually accumulate a wide spectrum of responsibilities enabling me to achieve my potential. Moreover, it was a pleasure for me to work with the Malaysian local teams, and to adapt to a new cultural environment. My Missions: Restaurant Manager Assistant > Restaurant service > Opening and closing of the restaurant (inventory, cashiering, mise en place, etc.) > Management of the teams (coordination, monitoring, complaints handling, etc.) > Trainings for the teams > Implementation and monitoring of projects aiming to improve the service and the guest satisfaction > Administrative tasks Food & Beverage Coordinator > Presentation and upselling of the dining options to the guests > Management of the guests with special diet > Organization of the private diners on the beach or in villa. > F&B complaints handling and recovery service management > Miscellaneous tasks (internal communication, administrative tasks, etc.) Banquet & Event Manager Assistant > Management and service during banquets and events. > Management of the mise en place prior the events. > Store room management in collaboration with the steward department. > Site inspections direction. Show less



Château de la Bégude

• France
• Hospitality
• 1 - 100 Employee

• Polyvalent Front Office Receptionist

  • Mar 2018 - Aug 2018

  Second internship of 5 months in the frame of my gap year. Hired as polyvalent receptionist in this 4-stars hotel of 42 rooms, I took advantage of this internship to learn about the operation of the front desk department, central point of the guest relations in the hotel industry. My missions > Welcoming guests, check-in, and accompanying the guest to the room > Guest departure, check-out, billing and cashing > Taking of bookings (by phone, e-mail, website, Online Travel Agency, operator tours, travel agencies) and availabilities management > Complaints and delicate situations handling > Support in group reception Show less



Hôtel Sofitel Paris Arc de Triomphe

• France
• Hospitality
• 1 - 100 Employee

• Assistant Head of Housekeeping

  • Sep 2017 - Mar 2018

  First 6 months internship in the frame of a gap year. Hired as intern head of housekeeping assistant in this 5 stars hotel of 124 rooms, I learned about the operation and the organisation of the housekeeping service in a prestigious hotel. My missions : > Controlling rooms cleaning > Management and coordination of the housekeepers > Administrative tasks > Coordination with front office and technical departments > Understanding of the financial aspects of the housekeeping service > Optimization and development of the housekeeping service Show less

• Housekeeper

  • Jun 2017 - Aug 2017

  This summer job in this 5 stars hotel of 88 rooms which was my first experience in the hotel sector, was an opportunity for me to learn about this industry, its codes, and above all the work of the housekeepers. My missions: > Rooms cleaning > Turndown service This summer job in this 5 stars hotel of 88 rooms which was my first experience in the hotel sector, was an opportunity for me to learn about this industry, its codes, and above all the work of the housekeepers. My missions: > Rooms cleaning > Turndown service



Océania Association

• Sports Teams and Clubs

• Head of the Communication

  • Jan 2016 - Dec 2016

  Océania is a student association of the Rennes School of Business. Composed of approximately 20 students, its missions are to promote the nautical sports and to raise awareness of the marine values within the school. At the head of the communication service, I coordinated the whole communication of the association through the different channels, to promote the association as a whole, and specifically each event. The service provide videos (teasers, aftermovies), posters, photos and imageries, that were spread physically in the school, on the social networks (Facebook, Instagram, Youtube) and the website (oceania-asso.fr). The communication service was support of the event team by attracting more participant, and the prospection team by attracting business partners Show less



Darty

• Retail
• 700 & Above Employee

• Sales intern

  • Jun 2016 - Sep 2016

  Darty is a French retail company specialized in domestic electrical. Hired for an internship as seller, my missions consisted in informing, advising, guiding and satisfying the customer in order to strengthen and improve the customer relations of Darty. Darty is a French retail company specialized in domestic electrical. Hired for an internship as seller, my missions consisted in informing, advising, guiding and satisfying the customer in order to strengthen and improve the customer relations of Darty.



Agence de voyage La Route des Îles

• Stagiaire en Agence de Voyages

  • May 2016 - Jun 2016

  Description de l'entreprise: La Route des Îles organise et propose des voyages pour les particuliers et les groupes. L'agence organise également les voyages de noces grâce à sa marque Soleil à Deux. L'entreprise est basée à Rennes et Saint Malo avec une équipe de 7 salariés et 4 salariés. Mes missions: Gestion de la communication de l'agence via les réseaux sociaux (Facebook), le site internet laroutedesiles.fr et les newsletters envoyées par mail à la base de clients. Prospection téléphonique pour la recherche de groupes. Proposition commerciale envers les groupes intéressés et réunions avec les clients. Participation à l'organisation des voyages. Show less