Simon Baker
Product Consultant at Dolphin Dynamics Limited- Claim this Profile
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Topline Score
Bio
Raul Dias
Simon is a very professional yet friendly person that leaves a mark on the people he meets and trains. He is always there to help out with any doubts that come across. I will happily recommend Simon "Sam" Baker anytime.
Lance Fougere
I first met Simon when I was Managing as a Sales Manager at Tv Travel Shop. He was very quick to learn and his skills with mixing with other people saw him progress to management level with my upmost endorsment and his ambition to succeed. I would most def work with Simon again and would have him on any team as a trusted member going forward. I wish him all the success in what ever he does and I know he will give 100% to whatever he wants to do.
Raul Dias
Simon is a very professional yet friendly person that leaves a mark on the people he meets and trains. He is always there to help out with any doubts that come across. I will happily recommend Simon "Sam" Baker anytime.
Lance Fougere
I first met Simon when I was Managing as a Sales Manager at Tv Travel Shop. He was very quick to learn and his skills with mixing with other people saw him progress to management level with my upmost endorsment and his ambition to succeed. I would most def work with Simon again and would have him on any team as a trusted member going forward. I wish him all the success in what ever he does and I know he will give 100% to whatever he wants to do.
Raul Dias
Simon is a very professional yet friendly person that leaves a mark on the people he meets and trains. He is always there to help out with any doubts that come across. I will happily recommend Simon "Sam" Baker anytime.
Lance Fougere
I first met Simon when I was Managing as a Sales Manager at Tv Travel Shop. He was very quick to learn and his skills with mixing with other people saw him progress to management level with my upmost endorsment and his ambition to succeed. I would most def work with Simon again and would have him on any team as a trusted member going forward. I wish him all the success in what ever he does and I know he will give 100% to whatever he wants to do.
Raul Dias
Simon is a very professional yet friendly person that leaves a mark on the people he meets and trains. He is always there to help out with any doubts that come across. I will happily recommend Simon "Sam" Baker anytime.
Lance Fougere
I first met Simon when I was Managing as a Sales Manager at Tv Travel Shop. He was very quick to learn and his skills with mixing with other people saw him progress to management level with my upmost endorsment and his ambition to succeed. I would most def work with Simon again and would have him on any team as a trusted member going forward. I wish him all the success in what ever he does and I know he will give 100% to whatever he wants to do.
Credentials
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SQL for Non-Programmers
LinkedInJun, 2022- Sep, 2024
Experience
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Dolphin Dynamics Limited
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United Kingdom
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Software Development
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1 - 100 Employee
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Product Consultant
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Nov 2019 - Present
Identifying customer processes, mapping them against technology and functionality within the Dolphin Travel Platform. Pulling on a varied experience within the travel industry to offer solutions and support to internal and external customers. Preparation and delivery of training programmes and sessions.
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Customer Solutions Consultant
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Mar 2011 - Nov 2019
I provide functional support to the Sales & Marketing Department in determining the processes that prospect clients currently use and how to implement them into a new travel software platform.Providing effective, relevant, tailor made demonstrations of our software solution, enabling prospective clients to understand the added value that changing system will provide.
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Open Destinations
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United Kingdom
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IT Services and IT Consulting
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300 - 400 Employee
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Implementation Consultant
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Feb 2008 - Mar 2011
Responsible for the training and implementation of the software to the client's business. This covers all aspects of the software application, from contract loading to booking creation to documentation production. Analysis of their current business practices Production of manuals for the existing functionality Specification production for development of new functionality. Testing of new functionality designed for clients also comes within the job specification as well as devising changes to enhance the existing software to be more user friendly. Show less
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Sunset Faraway Holidays
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Travel Arrangements
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1 - 100 Employee
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Head of Call Centre
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Oct 2007 - Dec 2007
Responsible for the training of new and existing staff on products and systems Coaching of sales performance through identifying knowledge/skills gaps Controlling the shift pattern rota for all members of the sales team Effective performance appraisal delivery Responsible for the training of new and existing staff on products and systems Coaching of sales performance through identifying knowledge/skills gaps Controlling the shift pattern rota for all members of the sales team Effective performance appraisal delivery
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Dolphin Dynamics
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United Kingdom
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Software Development
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1 - 100 Employee
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Training Specialist
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May 2005 - Oct 2007
Delivery of effective training on the software application Production and update of training manuals Analysis of business processes Design and production of functional specification documents Testing of new developments for the application Assisting the Helpdesk Support Team with issue resolution Management of the Training Team Delivery of effective training on the software application Production and update of training manuals Analysis of business processes Design and production of functional specification documents Testing of new developments for the application Assisting the Helpdesk Support Team with issue resolution Management of the Training Team
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Funway Holidays International
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United States
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Staffing and Recruiting
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1 - 100 Employee
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Training Supervisor
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May 2003 - May 2005
Delivery of training sessions to new staff Sales performance review and coaching for existing staff Production of training manuals Design of training programme Co-ordination of external supplier training sessions Management of up to ten sales team members Delivery of training sessions to new staff Sales performance review and coaching for existing staff Production of training manuals Design of training programme Co-ordination of external supplier training sessions Management of up to ten sales team members
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Sales Coach and Team Manager
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Nov 2000 - May 2003
Sales performance review and coaching of Call Centre Delivery of training sessions for Call Centre on both software and products Management of the Call Centre Team responsible for Website sourced enquiries Production of monthly report on team performance to Call Centre Manager Sales performance review and coaching of Call Centre Delivery of training sessions for Call Centre on both software and products Management of the Call Centre Team responsible for Website sourced enquiries Production of monthly report on team performance to Call Centre Manager
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Customer Services
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Jul 1989 - Nov 2000
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Education
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1983 - 1989
Northfleet Grammar School
Community
