Experience

Blue Diamond Garden Centres

• Guernsey
• Retail
• 300 - 400 Employee

• Group Human Resources Manager

  • Sep 2019 - Present

• General Manager

  • Jun 2014 - Aug 2019



Wyevale Garden Centres

• United Kingdom
• Retail
• 200 - 300 Employee

• Regional Manager

  • Sep 2011 - Dec 2013

  Responsible for 11 Garden Centres with an annual t/o of 19m & EBITDA of 3.9m with 250 personnel Analyse,interpret and communicate financial and commercial information across the region and to evaluate business performance and opportunities. Montior P&L performance and implement effective short/long term targets against all controllable overheads. Increase individual Garden Centres and Regional contribution by implementing smarter ways of working. Initiate and determine all retail operating standards with regard to people,product,service,systems and contractors. Coach and develop Store Managers to deliver exceptional retail standards whilst focusing on the customer experience,future planning and back of house operations. Show less



Country Homes and Gardens

• Operations Director

  • Apr 2010 - Aug 2011

  Formulating and implementing company policy,directing strategy towards profitable growth and operation.Providing leadership and support to 11 Garden Centres with an annual t/o of 14m and 127 personnel.Create,communicate and deliver structured and realistic sales and contribution targets in association with GCM's in order to deliver the targeted company contribution by GC and towards the overall company budget.Monitor and ensure clear operational objectives and performance standards are understood and met by each garden centre team.Lead,direct,organise and motivate all management and employees responsible for the operation of all garden centres and to ensure they are fairly recongised and rewarded.Identify and evaluate new development sites and lead all acquisition projectsChallenge management teams to set and communicate clear centre specific priorities and provide appropriate training,support and direction for all centre personnel.To implement and devise all company HR functions and ensure best practice adhered to at all times.Responsible for ensuring H&S compliance across the entire company in conjunction with external consultants. Show less

• Area Manager

  • Mar 2001 - Mar 2010

  Effectively lead and coordinate the sales and contribution performance of 6 Garden Centres with an annual turnover of 5mIdentifying and improving poor performing sales departments and delivering relevant training to both new and existing personnelEnsuring the highest levels of customer service and satisfaction are maintained at all times Evaluate and respond to local competition,producing an action plan to respond to local pricing and sales strategiesTo implement and devise all company HR & HS functions across 11 Garden Centres. Show less



Country Gardens Plc

• Personnel Team Manager

  • Jan 1997 - Feb 2001

• Garden Centre Manager

  • Mar 1988 - Jan 1997



B&Q

• United Kingdom
• Retail
• 700 & Above Employee

• Garden Centre Manager

  • Feb 1986 - Feb 1988