Experience

BenefitHub

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior Manager, Apps and Automation

  • Jan 2021 - Present

  Responsible for the BenefitHub mobile product, development, test and delivery as well as automation tools and services. Responsible for the BenefitHub mobile product, development, test and delivery as well as automation tools and services.



CareCentrix

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Senior Director, Information Technology

  • May 2014 - Apr 2019

  Hired to address delivery shortcomings. Put in place the necessary controls around people, work, release management and quality. Releases are now delivered with predictability and high quality. Modernizing tools and processes, moving from waterfall to agile, integrating SaaS products and driving expanded automation aligned with a DevOps-driven future of continuous delivery. Hired to address delivery shortcomings. Put in place the necessary controls around people, work, release management and quality. Releases are now delivered with predictability and high quality. Modernizing tools and processes, moving from waterfall to agile, integrating SaaS products and driving expanded automation aligned with a DevOps-driven future of continuous delivery.



Optum Workers’ Comp and Auto No-Fault

• United States
• Insurance
• 300 - 400 Employee

• Vice President, Operations & Technology

  • Sep 2010 - Feb 2014

  Modernized a 120 person call center handling pharmacy claims, installing CRM technology and enhancing processes, producing a 20% gain in efficiency Created a comprehensive quality program including formal tracking of customer issues and remediation activities and creation of a User Acceptance team. Modernized a 120 person call center handling pharmacy claims, installing CRM technology and enhancing processes, producing a 20% gain in efficiency Created a comprehensive quality program including formal tracking of customer issues and remediation activities and creation of a User Acceptance team.



Catalina USA

• United States
• Advertising Services
• 700 & Above Employee

• SVP Total Quality

  • Apr 2009 - Jun 2010

  Created and ran a Quality and Continuous Improvement programs to move quality to a central position in the company, solving pressing operational quality issues.Formalized key operating measures for Catalina business, improving operational efficiency from 97% to over 99.5%

• SVP Retail & Clinical Operations

  • 2006 - May 2009

  Responsible for continued expansion of the network of pharmacies and production of the clinical programs Catalina provided. Expanded the Catalina network from 12,500 to over 17,500 pharmacies, achieving a 100% retail account renewal rate. Renegotiated partner contracts, the largest of which saved over $10m annually. Created the industries first automated Medication Guide increasing operational efficiency in pharmacy and raising compliance from 12% to 99%.

• VP, Information Technology

  • May 2001 - Apr 2006

  Led application development, SQA and product support teams building custom in-store software. Invented new, highly targeted direct to consumer marketing method, driving annual sales of over $30m.Designed and built pharmacy network management system reducing support team from 30 to 4 and increasing customer satisfaction and data quality.



Bausch & Lomb

• Tampa/St. Petersburg, Florida Area

• IT Director

  • 1996 - 2001

  Led the Information Technology team (application development, software quality, infrastructure and data center) for Bausch & Lomb’s Pharmaceutical Division through a period of high growth. Key member of the management team that grew revenue by a factor of four in five years. Ran the continuous improvement program, coordinating 20 teams per year, driving significant efficiency gains by applying automation in manufacturing, distribution and laboratories. Prior to this role in their pharmaceuticals division, I was based out of the U.K. and responsible for all technology across 22 sites in 15 countries,