Simon Wile
MD Australia / New Zealand at RIOT- Claim this Profile
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Bio
Credentials
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ISTQB Advanced Test Analyst
-Jan, 2010- Nov, 2024 -
Certified Scrum Master
Scrum AllianceNov, 2014- Nov, 2024
Experience
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RIOT
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United States
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Technology, Information and Internet
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1 - 100 Employee
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MD Australia / New Zealand
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Mar 2020 - Present
Driving business development, sales and support in the Australia / New Zealand market with RIOT Insight. My passion for RFID blends with RIOTs enthusiasm to shake up RFID and get disruptive. Together we are bringing a new approach to RFID in retail across Australia to deliver on promises made to industry over the last decade. RIOT continues to win and impress across the globe with speed to delivery, quality systems and personalised service. I’m excited to bring RIOT to the Australian retail scenes consciousness and deliver amazing results for business. Show less
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RFID Consulting
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Australia
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Information Services
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Managing Director
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Nov 2019 - Present
After supporting and tuning RFID with Falls Creek and a successful strategy development and implementation of RFID technology with lululemon, RFID Consulting opened from December 2019. An independent agency focusing on creating revolutionary retail experiences for stores and their customers through the power of accuracy of data intelligence. Get in contact if you’re interested in unleashing the power of RFID with your business and transforming your customers experience with an omni channel strategy to drive growth and revenue. Show less
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lululemon
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Canada
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Retail
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700 & Above Employee
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RFID IT Engineer
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Jan 2019 - Jan 2020
Working with our international partners and local talent to rollout an RFID revolution for lululemon Australia / New Zealand. Designing, configuring, testing and installing RFID into almost fifty stores across two countries in less than nine months. By being in close relationship with support teams, vendors and our wonderful educators in store I delivered this implementation on time and under budget bringing inventory accuracy that was previously unimaginable. See the dot points below for the detail. Implementing RFID technology rollout to Australia and New Zealand Lululemon stores and offices. • Liaison between North American and Australian teams regarding the deployment of RFID hardware and software in Aus/NZ • Managing, deploying and supporting all RFID infrastructure including tactical troubleshooting, responding to escalated requests and resolving all IT related issues. • Building trust and faith between stores and store support centre to deliver the project with minimal disruption and lots of support. • Develop scoping documents, project plans, technical guides and documentation and key success metrics. • Advising the Global IT technical team on local needs including managing vendor relationships. • Working with IT applications, architecture and infrastructure teams to set up networking and requirements for RFID in local market. • Implementing technical solutions addressing technology needs & gaps in RFID infrastructure. • Address architectural, systems performance, capacity, and reliability issues associated with RFID projects and initiatives. • Audit, evaluate, and support initiatives post-implementation. • Train the BAU IT team in support and maintenance of the new systems. • Design and investigate future improvements and uses for RFID in store and in the SSC. Check out my project wrap presentation at the RFID Coalition. Show less
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Merlin Entertainments
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United Kingdom
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Entertainment
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700 & Above Employee
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IT Support Analyst
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Apr 2018 - Oct 2018
Standard IT. Non standard environment. Welcome to Falls Creek IT winter season where the tech support arrives on skis! Seasonal IT Support for Falls Creek Ski Lifts. Providing first and second level assistance to staff and keeping day to day systems running during the winter ski season. Specialising in: Networks configuration and physical installation RFID product management hardware and software Wireless communications Vendor management and relationship building Solving issues with limited resources and challenging conditions User training in a variety of subjects Scripting and user management Payments and inventory Custom software management Email and Active Directory administration Working in challenging outdoor conditions Falls Creek Ski Lifts presents a unique challenge to IT, requiring quick thinking and versatile operations to achieve reliable systems to staff and guests in a remote and sometimes inhospitable environment. It is my pleasure to bring first rate support to the mountain for the winter season and experience everything snow life has to offer. Show less
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Australian Bureau of Statistics
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Australia
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Government Administration
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700 & Above Employee
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DevOps Practice Lead
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Oct 2017 - Jan 2018
To develop and build capability within the organisation to use DevOps practices and principals to further increase quality and speed of software delivery. My role is to help IT professionals as individuals and teams achieve real benefits from the adoption of DevOps principals.- Development and socialisation of integration, continuous delivery and DevOps practices with a focus on practical improvements throughout the program.- Engagement with delivery teams and other stakeholders to increase adoption of good practice.- Drive experiments and case studies within the program to accelerate maturation of Continuous Delivery and DevOps.- Recording and gathering statistics and information to inform and advise of patterns and trends to aid in targeted issue resolution.- Document and deliver best practices for program wide adoption.- Research tools, practices and case studies to aid in the development of a DevOps model for the ABS. Show less
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Test Manager
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Dec 2016 - Oct 2017
- Integration test manager for 9 projects with staff in most Australian states.- Automation test management of local and interstate staff.- Managing external vendor deliverables and communications.- Responsible for senior testers locally and remotely located.- Using agile methodology to deliver iterative test results per sprint.- Creation of test plans and strategy documents. Development of other test associated documentation and training materials.- Develop clear communication processes and coordinate actions between teams in a release management role.- Provide advice and training on testing best practice and use of ABS testing products.- JIRA administration and Zephyr expert user.- Solving complex problems between multiple disparate stakeholders.- Interpreting and gathering requirements and business processes.- Defect management and triage.As the integration test manager for a large transformation program for the ABS I am responsible for the coordination of inter team test activities between projects. This includes functional, system, security and automation testing. Based in Melbourne with teams located at national offices in Sydney, Canberra, Adelaide and support staff in Adelaide and Perth I maintain a close network of communications between all teams to successfully coordinate activities and avoid overlap and delays. Collaborating with our external development partners to deliver seamless releases into our internal environments I function as the program release manager as well.Operating with the agile methodology and releases every 3 weeks it is important I stay on top of any issues and work to resolve them quickly and efficiently. My team of automation testers work closely with the individual project managers and technical leads to automate essential regressions tests and assist in transitioning the ABS to a continuous delivery model. Show less
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Australian Skills Quality Authority (ASQA)
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Australia
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Education Administration Programs
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1 - 100 Employee
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Test Lead
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Nov 2014 - Sep 2016
As ASQA’s Test Lead for a nationwide transformative series of projects I started with an Objective based EDRMS implementation and stayed on for the second phase of the project with a bespoke integration between highly customized MS Dynamics, MS NAV financial system, Objective 8 and a data warehouse. I created a comprehensive test strategy and plan then actioned that plan with excellent results. ASQA has yearly revenue of over $30 million from external payments and ensuring the financial systems were 100% was critical, my testing uncovered and resolved defects that ensured correct financial information and processing of payments. For these projects I sourced and implemented a cloud based test management product (QA Symphony qTest) and negotiated the Authority's initial license deal. I've also trained the ongoing staff in it's use, testing best practice and how to plan and test future releases. There was also a desktop replacement program. I tested the integration of replacement software with the replacement hardware ensuring seamless integration and continuity of business. ASQA has multiple sites nationwide, part of my strategy is to ensure high levels of involvement and support for the remote sites ensuring fast and secure access to the system wherever the users may be accessing it. With a focus on User Acceptance Testing (UAT) I provide in depth analysis of business scenarios covering the intricacies of the system ensuring the best result for clients and business alike. Software I’m using during this project: MS Dynamics Nav 2013 MS Dynamics CRM 2013 MS Sharepoint Objective ECM8 QA Symphony qTest 6 Show less
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Australian Electoral Commission
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Government Administration
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700 & Above Employee
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Test Analyst
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Sep 2014 - Nov 2014
• Coordinating and executing user acceptance, integration and system testing for a cloud based online learning management system located across the national network of offices. • Creating test scripts and user scenarios from requirements, contract documentation and business staff. • Liaising with the vendor to ensure compliance to contract requirements. • Providing test strategy advice and test estimation timeframes. • Coordinating and executing user acceptance, integration and system testing for a cloud based online learning management system located across the national network of offices. • Creating test scripts and user scenarios from requirements, contract documentation and business staff. • Liaising with the vendor to ensure compliance to contract requirements. • Providing test strategy advice and test estimation timeframes.
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Funemployed Global Traveller
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Sep 2013 - Jun 2014
Backpacking with my wife around Europe and surrounds. Will be back in Australia in May 2014 when we will relocate to Melbourne from Canberra. Backpacking with my wife around Europe and surrounds. Will be back in Australia in May 2014 when we will relocate to Melbourne from Canberra.
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Department of Industry
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Canberra
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Test Manager
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Mar 2013 - Aug 2013
Test Manager for the EDRMS implementation of HP TRIM. Responsible for System, Functionality, Performance, Disaster recovery, UAT and Deployment testing across a national network with multiple domains and various operating systems including virtual, thin client and Citrix. Delivered a test strategy and suite encompassing the diversity and challenges of remote sites, thin clients, multiple domains and incredible diverse client base. Worked with key stakeholders and executives to tailor the solution to their needs whilst ensuring functionality and operation exceeded expectations. I stood up and configured Microsoft Test Manager, populated it with a complete functional and regression test suite then trained the operations team in it's usage to ensure ongoing test excellence after the project handover. Show less
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Hewlett Packard Enterprise
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Senior Test Engineer
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Dec 2010 - Mar 2013
As a Senior TA I worked on many aspects of the HP TRIM product from day to day defects through to specialist testing in integration with 3rd party products. Using HP Quality Centre (QC) and later ALM to manage my test projects and defect tracking I have a deep knowledge of these products. My role covered system, regression, integration and functional testing on new developments, patches and updates. I always worked hand in glove with developers throughout the entire software development life-cycle on features and additions as well as finding and assisting in the resolution of defects. A key part of my time with HP was as the sole test resource for the HP TRIM SharePoint integration. Through my time on this I consider myself fluent in SharePoint. The development team was based in Adelaide and myself in Canberra, I developed even stronger communication skills to effectively work with a remote team over Lync, phone and email. With seasonal release deadlines I always delivered my work on time and as required to meet these targets. Show less
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ACT Government
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Australia
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Government Administration
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700 & Above Employee
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Test Analyst
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Jan 2009 - Dec 2010
As a Test Analyst I was responsible for ensuring that all releases to clients were thoroughly tested for defects prior to release. This often included deployment, UAT and regression testing.All releases were tested against a continuously evolving and adapting regression suite with a test plan and custom scripts developed for each release, frequently exceeding a dozen a week.I managed all my own test environments in VMware and physical environments keeping them current and clean for frequent ad hoc testing. Often I collaborated with developers, packagers and business analysts to come up with solutions to complex client requirements. Show less
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Schools Web Support Officer
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Oct 2008 - Jan 2009
Implementing a new virtual learning environment (VLE) system for students and staff and designing, maintaining and updating departmental websites using the Adobe suite of products.
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Test/Technical Team Leader
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Jan 2007 - Oct 2008
In this hybrid role I was responsible for managing the testing and technical staff in an ACT Government wide SOE refresh. As the senior client contact I was responsible for extensive User Acceptance Testing (UAT) management with onsite visits and delivery of remote support.With the huge variety of business the ACT Government does I visited every site and workplace exposing me to a huge variety of work styles, clients, requirements and challenges each requiring a unique plan to create effective solutions. This has honed my ability to land anywhere and work immediately regardless of conditions.Over the project duration I oversaw the successful transition of tens of thousands of users between four operating systems (Win2k, WInXP, Vista, Win7). I can work with anyone to get the results needed for success. Show less
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Network Engineer and Support Technician
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Jun 2005 - Jan 2007
Providing onsite support to ACT Government schools and staff. Mentoring and developing junior team members.
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ACT Government
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Australia
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Government Administration
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700 & Above Employee
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IT Support/Service Desk
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Mar 2004 - Apr 2005
Providing first level IT support for five thousand teachers and staff via phone and remote desktop. Providing first level IT support for five thousand teachers and staff via phone and remote desktop.
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Education
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2001 - 2003
Erindale College
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