Simnikiwe Oliphant

Support Agent at Health Systems Technologies
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
City of Cape Town, Western Cape, South Africa, ZA

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Experience

  • Health Systems Technologies
    • United States
    • Insurance
    • 1 - 100 Employee
    • Support Agent
      • Nov 2014 - Present

  • DeBeers Group
    • South Africa
    • Service Desk Analyst
      • Feb 2013 - Oct 2014

      : Logging of calls using ITSM Remedy Respond as per SLA Taking ownership and responsibility of a log Responsible for ensuring that journals within ITSM record the activities taken during the incident life cycle to reach a resolution Responsible for escalation for P1 incidents via Voice comms, email, SMS etc. Ensure that resolution details are filled in appropriately. Receive & process completed POD’s Capture completed POD’s on system Create new users Show less

  • BCX
    • South Africa
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Service Desk Operator
      • Sep 2009 - Jan 2013

Education

  • BLUE CHIP ENGINEERING COMPUTER HARDWARE COLLEGE PRIVATE LIMITED
    National Certificate, Computer Programming
    2003 - 2004
  • Intlanganiso Senior Secondary School
    Matric Certificate, Business/Commerce, General
    1998 - 2002

Community

You need to have a working account to view this content. Click here to join now