Experience

ContentCal

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Head of Customer Success

  • Apr 2020 - Present



Orlo

• United Kingdom
• Software Development
• 1 - 100 Employee

• Training & On-boarding Manager

  • Apr 2017 - Apr 2020

  Orlo is a unique, new online conversation ecosystem - allowing you to create powerful customer experiences and emotional connections that influence behaviour, at scale. Move seamlessly across online channels and inspire your customers when they need you most. Turn your audience into advocates, social connections and web visitors into customers, and encourage those that matter to see online as the best way to talk to you.• Deliver face to face classroom training to international and UKbased clients• Train and on board all new employees• Train public sector, retail, private sector client• Implemented new team on-boarding program, reducing trainingtime from 6 weeks to 3.• Managed the training, professional growth of employees.• Monitored multiple databases to keep track of all key customeraccounts• Create effective training course objectives, course content and allmaterials.• Led training classes and recorded instruction for later use.



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Outsource Manager/Trainer

  • Nov 2015 - Apr 2017

  Working as the head trainer on the Beko campaign delivering online and onsite training to new employees and contractors. • Checked tracking systems for student and instructor leaves, attendance scores and overall performance.• Promoted increased productivity through appropriate allocation of resources, budgets, inventories, training support and team building materials.• Administered course content, schedules and attendance utilising learning management system (LMS).• Managed various training courses by developing curricula, instructions, documents and written tests.• Developed complete training programs and led training using expert learning techniques



Menzies Aviation

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Customer services Trainer

  • Oct 2014 - Oct 2015

  • Monitored team leader incentive and motivational programmes.• Generated £50,000 in annual savings by implementing new working process and reducing wasted resources.• Managed team of 30 employees, overseeing the hiring, training, and professional growth of employees.• Managed and trained all new employees for Menzies aviation passenger services in Birmingham airport• Trained on visas, security and all airport protocols and procedures • Monitored team leader incentive and motivational programmes.• Generated £50,000 in annual savings by implementing new working process and reducing wasted resources.• Managed team of 30 employees, overseeing the hiring, training, and professional growth of employees.• Managed and trained all new employees for Menzies aviation passenger services in Birmingham airport• Trained on visas, security and all airport protocols and procedures



Greggs

• Food & Beverages
• 700 & Above Employee

• Store Manager

  • Mar 2011 - Dec 2014

  • Process store marketing through local awareness and offers• Analysing statistical data• Organising and arranging promotional materials and displays• Maximising sales through effective merchandising POS• Lead HR associate• Keep all staff training and financial records up to date • Process store marketing through local awareness and offers• Analysing statistical data• Organising and arranging promotional materials and displays• Maximising sales through effective merchandising POS• Lead HR associate• Keep all staff training and financial records up to date



Aldi UK

• United Kingdom
• Retail
• 700 & Above Employee

• Deputy Manager

  • Jan 2014 - Oct 2014

  Managing store responsibilities including training, stock control, staff sickness and rotas, merchandise, cash flow and being targeted on KPI's. • Improved company customer service rating by 75%.• Responsible for recording the daily financial transactions, and depositing all money• Adhering to all audit requirements and controlling stock, rosters and maintenance of store• Monitored and kept all training records up to date on company database Managing store responsibilities including training, stock control, staff sickness and rotas, merchandise, cash flow and being targeted on KPI's. • Improved company customer service rating by 75%.• Responsible for recording the daily financial transactions, and depositing all money• Adhering to all audit requirements and controlling stock, rosters and maintenance of store• Monitored and kept all training records up to date on company database



Perfect Pizza

• United Kingdom
• 1 - 100 Employee

• Area Manager

  • Sep 2010 - Mar 2011