Experience

Pedernales Electric Cooperative

• United States
• Utilities
• 400 - 500 Employee

• Energy Services Advisor

  • Jun 2018 - Present

  Kyle, TX

• Member Services Field Representative

  • Jan 2015 - Jun 2018

• Member Services Representative IV

  • Oct 2006 - Jan 2015

  Austin, Texas Area Provide leadership for a 24x7 dispatch/customer care center for the nation’s largest electrical cooperative Pedernales Electric (PEC). PEC serves over 239,000 meters, covering an area of over 8,100 square miles and serving approximately 525,000 people. Logistically coordinate day-to-day call center activities which include: customer interaction, developing correspondence for members and interacting with all departments and district offices. Selected to participate in the Smart… Show more Provide leadership for a 24x7 dispatch/customer care center for the nation’s largest electrical cooperative Pedernales Electric (PEC). PEC serves over 239,000 meters, covering an area of over 8,100 square miles and serving approximately 525,000 people. Logistically coordinate day-to-day call center activities which include: customer interaction, developing correspondence for members and interacting with all departments and district offices. Selected to participate in the Smart Grid Pilot, this program was designed to help our members have a better understanding of the utility industry and manage their accounts for personal energy savings. Maintain a working knowledge of the broader energy utility industry trends, developments and possess an operational knowledge of energy conservation and demand response concepts and enabling technologies. Monitor weather emergencies, “clearances,” press releases, new program introductions, and outages and actively keep members up-to-date on relevant information. Attend weekly team “mini” meetings with staff and help establish procedures and instructions that will enable my team to meet company goals and establish “best practices” objectives. Constantly handle correspondence, cash adjustments, service requests, and auto payment forms. Completed special projects and teach mini training sessions as assigned including: Give-A-Watt, Load Shedding, Call Transfer Procedures and initial New Hire Call Center Orientation. Prepare reports, analyze information to keep management informed, and actively respond to customer service issues that face the Cooperative Develops and maintains working relationships with others in the Cooperative including staff, representatives of community resources, other state agencies, federal agencies, and the public.



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista

  • Jul 2005 - Oct 2006

  Houston, Texas Area Assisted in logistically coordinating day-to-day store operations, which include extensive customer service, developing relationships with current vendors and evaluating new employee’s performance and work expectations. Worked in a fast paced, customer service based environment, where customers had high expectations for speed and product quality. Served as a peer trainer and helped guide new hires through “coffee orientation” and store operations. Maintained an accurate… Show more Assisted in logistically coordinating day-to-day store operations, which include extensive customer service, developing relationships with current vendors and evaluating new employee’s performance and work expectations. Worked in a fast paced, customer service based environment, where customers had high expectations for speed and product quality. Served as a peer trainer and helped guide new hires through “coffee orientation” and store operations. Maintained an accurate cash drawer, verified payments and other transactions. Responsible for opening and closing of the store. Responsibilities included setting plan-o-grams, adjacencies, setting sales planners, ads, and marking down discontinued items. Won Coffee Bean Sales Competition for the District, by selling the most bags of beans. Organized coffee tasting and new product demonstrations. Participated in community sponsored events with the Museum of Fine Arts in Houston. Show less