Experience

Sunstone

• India
• Higher Education
• 500 - 600 Employee

• Assistant Manager

  • Aug 2022 - Present

  -I am responsible for co-driving customer NPS, overseeing customer engagement and process establishment, co-driving product experience, and establishing communication channels with customers in a B2C environment. Acting as a customer advocate, I collaborate with delivery teams to suggest and implement product, policy, and process improvements. My primary focus is on marketing our delivery offerings to paid customers, enhancing customer engagement in our programs, and resolving customer issues. -I hold daily meetings and touch base with the SMs to establish expectations, gather relevant inputs, and scale up strategies to enhance productivity. Additionally, we determine timelines for various activities and tasks. -I actively participate in formulating strategies aimed at boosting productivity and promoting user re-engagement with the product. Show less



IndiGo (InterGlobe Aviation Ltd)

• India
• Airlines and Aviation
• 700 & Above Employee

• Senior Executive

  • Feb 2017 - Jul 2022