Experience

48in48

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Executive Director

  • Jun 2019 - Present

  Community service leader directly responsible for the planning, organization, and direction for all operations, programs and activations. 48in48 mobilizes skilled marketing and technology volunteers throughout the year to serve local and global nonprofits by developing free websites to support those who support communities in need. Previous roles include: - Executive Director - Part time - 2020-2022 - Executive in Residence - 2019-2020 - Global Program Director - 2017-2019 - Volunteer/Event Program Manager - 2015 -2019 In the past eight years, 48in48 hosted 30 events and served 1200+ nonprofits and saved them $33M collectively with our new hybrid hackathon-style events to accommodate our new norm. Show less



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Director, Operations Strategy & Programs

  • Aug 2019 - Oct 2022

  Providing thought leadership, execution support, and strategic analyses to develop, execute, and track programs as part of the Americas Operations Team. - Strategic support to the VP of Operations Strategy and the COO on key initiatives to drive hotel performance including presentations to C suite - Key business owner for delivering annual Amer Hotel Metrics - Manage operations Salesforce Sales and Service Cloud for 500 users in Amer and Greater China - including strategy, licensing, and budgeting - Partner with Technology department leaders to streamline development delivery process, work intake, and understanding business needs to provide recommendations to executive leaders - Owner of systems, tools and processes for operations team for 4,600 hotels that will improve efficiencies; in early stages of mobile first solutions - Responsible for enabling the delivery of growth initiatives and services alongside senior leadership meetings and Investors Conferences Show less



Randstad USA

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Regional Program Director/Lead, Americas DC Transformation - Consultant

  • Dec 2016 - Apr 2019

  Led $40M global cloud transformation program to streamline IT infrastructure support and reduce IT costs for Randstad operating companies in the Americas. Migrated all data centers and 200+ legacy applications to Amazon Web Services and Google Cloud Platform over 24 months. Responsible for vendor management, execution, and service and support across complex projects and organizations through the delivery of high-value global initiative. - Managed day-to-day operations of this complicated multi-disciplinary program - Implemented governance, troubleshooting, reporting and tracking - Managed optimization of onshore and offshore vendor partner teams - Executive business reviews and presentation at C-level with both international and domestic teams to ensure that objectives and efforts were efficient and always progressing - Negotiated significant cost reduction on major contracts with services providers - Led negotiation activities for major vendor service contracts including RFP, process planning, and vendor selection for latest $15M AIX project Show less



BKV

• Netherlands
• Staffing and Recruiting
• 1 - 100 Employee

• Director, Project Management

  • Dec 2011 - Dec 2016

  Responsible for building the company’s high-performance PMO organization and teams by revamping company structure and aligning decision making with strategic goals. Developed and implemented processes to increase quality, performance, and maximize profits. Established accountability, translated customers'​ needs into viable business solutions, trained staff, and applied consistent standards to elevate performance. Accountable for all facets of program and project deliverables including relieving bottlenecks, ensuring compliance, project audits, and operational improvements. Clients included: AT&T, Home Depot, Aflac, March Of Dimes, Spanx, Green Peace, Kimpton Hotels, Invisible Fence, Southern Company. - Experienced with the implementation of technology and project management strategies to support increased workflow reducing headcount/client ratio by 50% while maintaining service levels - Improved project ROI estimation accuracy by 200%; Contributed to business development activities including RFP responses, estimation, client presentations, and SOW’s - Instrumental in establishing a new department for email marketing - Led efforts for restructuring agency’s financial system to track and improve profitability and provide managing partners data for a sales direction Show less



Cartera Commerce, Inc

• United States
• Advertising Services

• Senior IT Project Manager

  • Aug 2010 - Dec 2011

  Led multiple teams to create loyalty web portals for major US airlines, retailers and financial companies. Client’s single point of contact with the ability to understand and implement technical solutions as requested. Consistently meeting/exceeding targets on major accounts. - Delivered client sites on time and within budget resulting in savings for the company - Responsible for requirements documentation, project planning, and quality improvement - Clients included Southwest Airlines, American Airlines, IHG, Cabela’s, Barclay’s, Navy Credit Union Show less



InvestorVillage

• United States
• Technology, Information and Internet

• Partner, Operations Director

  • Mar 2006 - Mar 2009

  Supported development and launch of finance-focused startup for top-tier networking site designed specifically to provide relevant data and industry-specific discussion for publicly traded companies in the North American stock market. Hired and managed developers and designers to support company’s growth. Established governance and created business processes and operating infrastructure for the web-portal Created and implemented strategic plans for profitable growth for the company Responsible for SDLC planning, marketing literature, and company promotion Show less



PRG-Schultz

• Program Manager - Credit Card Document Management

  • Mar 2005 - Jan 2006

  Managed project managers, data processors, and imaging technicians to support a processing/imaging system program designed exclusively for Kroger Corporation. Defined and implemented processes to reduce costs and increase efficiency. Hired resources and cross-trained team on best practices to reduce labor costs and increased savings. Managed $200M credit card receipts annually on behalf of private clients and financial institutions Maximized savings to clients from $15K to $40K per location by resolving bottlenecks Added 300+ stores on each coast through high impact presentations and building relationships Show less



Hewlett Packard (Compaq Computer)

• Computer Hardware Manufacturing
• 1 - 100 Employee

• Project Manager

  • Mar 1998 - Oct 2002

  Web portal and change management leader for SAP conversion; Complex program management for multiple complete software development life cycles. Annual revenues exceeded $104B. Web portal and change management leader for SAP conversion; Complex program management for multiple complete software development life cycles. Annual revenues exceeded $104B.