Experience

Shackleton Credit Management

• Accounting
• 1 - 100 Employee

• Call Center Specialist

  • Sep 2020 - Feb 2023

  Demonstrated excellent customer service skills by effectively handling inquiries and resolving issues. • Maintained a high level of professionalism and accuracy in a fast-paced call center environment. • Utilized negotiation and communication skills to achieve successful debt resolutions. • Managed customer accounts and updated records to ensure accurate information. • Collaborated with team members to achieve departmental goals and improve processes. • Collaborated with legal… Show more Demonstrated excellent customer service skills by effectively handling inquiries and resolving issues. • Maintained a high level of professionalism and accuracy in a fast-paced call center environment. • Utilized negotiation and communication skills to achieve successful debt resolutions. • Managed customer accounts and updated records to ensure accurate information. • Collaborated with team members to achieve departmental goals and improve processes. • Collaborated with legal teams to initiate legal actions when necessary. Show less



Wildlands

• United States
• Real Estate

• Administrative Assistant

  • Mar 2019 - Feb 2020

  Durban, KwaZulu-Natal, South Africa • Assisted in developing and delivering training programs to enhance employee skills and knowledge. • Provided administrative support, including data capturing, documentation management, and scheduling. • Collaborated with cross-functional teams to ensure effective training delivery and compliance. • Conducted needs assessments to identify training requirements and opportunities for improvement. • Developed training materials and resources to support learning initiatives.



NDC Credit Management

• Debt Consultant

  • May 2018 - Jan 2019

  Pietermaritzburg, KwaZulu-Natal, South Africa • Executed debt collection strategies, achieving collection targets and minimizing bad debts losses. • Effectively communicated with clients to negotiate payment plans and resolve outstanding debts. : Manured realich to lorase isintond harte not tering purposes.



Que Consolidated

• South Africa
• Financial Services
• 1 - 100 Employee

• Account Facilitator

  • Feb 2017 - Apr 2018

  Pietermaritzburg, KwaZulu-Natal, South Africa Facilitated account management and financial administration, ensuring accuracy and timeliness. • Engaged with clients to address queries and resolve issues related to accounts and payments • Conducted data analysis to identify trends and develop strategies for improved financial outcomes