Transportation Manager

• Jul 2023 - Present

Operations Fulfillment Manager

• Nov 2022 - Jun 2023

Reverse Logistics Manager

• Jan 2022 - Oct 2022

Book Author

• Mar 2021 - Jan 2022

Reverse Logistics Manager

• Jun 2015 - Apr 2021

E commerce environment. E commerce environment.

Reverse Logistics Team Manager

• Jul 2012 - Jun 2015

Kalahari.com provided me with a brand new learning experience, the Ecommerce environment is extremely challenging and mainly driven by customer satisfaction. Learning five new systems and Understanding the background of Kalahari, the broader aspects of its existence and finding ways to stream line the underlying causes for Reverse Logistics, has been my major challenge. Managing Reverse Logistics gave me perspective of errors in the front line of the business, since that is the environment i received most experience in. How to maintain data on the site and proving the correct information to the customers as well as keeping the track information clear and meaningful. Within my team I created processes and procedures, providing coaching, training and educating with additional skills sets such as Microsoft excel, systems and customers service background. Tasks included • Managing the Reverse Logistics Department & Customer Collection, combined staff headcount of 39 members • Motivating my teams daily • Building Supplier relationships • Stock Monitoring • Customer Care on escalations • Creating detailed and streamlined Processes & team structure • Implementing Procedures • Proving Training & Coaching • Enforcing disciplinary • Handling Conflict management • Recruiting • Analyzing data and Reporting • Recons & Sales • Admin Show less

Senior Key Accounts Team Leader "Soccer World Cup"

• May 2010 - Jun 2012

Brand Ambassador In 2010 I received a promotion into the Key accounts team where the challenge was much greater and more thrilling with the imminent SOCCER WORLD CUP, as well as the major age gap between most subordinates and myself. I had to get to know each of their personalities and find methods to motivate them to accept change to better themselves and the business. June 2012 It was truly An amazing journey for me knowing that I made a positive difference in their lives, teaching new methods making the job management easier by running reports and enriching them with training an coaching to become a diverse team more capable to take on additional tasks an having the extensive knowledge to enhance their job performance and fulfillment. Show less

Field Account Team Leader

• Jul 2007 - Apr 2010

In 2007 I was recruited by adidas to take on the Field account coordinator role in the Commercial Department where I quickly assumed the role of Team leader.This is where i unlocked my true potential and found my natural drive and ability to lead. I had the amazing opportunity to manage and grow two diverse teams, my first 2 years as a team leader was in the Field accounts team overseeing a team who were willing to learn new methods and prepared for skill development, thus making it possible for me to make a possitive difference. Show less

Logistics, Customer Service & Sales Marketing

• Jan 2003 - Jun 2007

In 2003 I joined the Adidas family at their apparel warehouse in Athlone in 2003 where I was involved in all order fulfillment activities for both field and key accounts. In 2004 I worked my way into sales where I managed the Promotions Store in Epping. Together with one sub-ordinate, I was responsible for the provision and management of sponsored athlete’s team apparel and footwear. My activities Included order placement, stock receiving, dispatch and stock take. In this role my bubbly personality and my natural drive to learn more were an asset as I liaised with senior staff, athletes, agents and service providers to deliver an excellent service. In 2005 I took on a PA role with Derek Mc Garry Agencies which at the time ran the adidas agency for Cape Town, giving me the opportunity to excel in customer service and sales & marketing Adidas products. I was hands on in sell ins and directly dealing with buyers and planners of Field and Key customers. This was an extremely thrilling experience for me, i learnt so much about Sales and how to market products as well as the 4's in Marketing. Cape Town Agency was terminated in June 2007. The next role was within the Adidas Group. Show less