Experience

FASHION HOUSE Group
• Poland
• Retail
• 1 - 100 Employee
• Facilities Manager

  • Sep 2021 - Present


H&M

• Belgium
• Construction

• Area Facility Manager

  • Mar 2015 - Sep 2021

  • Plan and coordinate repairs and maintenance activities and equipment installations for 29 H&M and 2 COS Stores• Budget, Forecast, Tender, Planning and Construction Follow Up of smaller rebuilding’s.• Maintain the stores in the best possible way in accordance to cost, time and quality.• Work, help and establish existing / new network of suppliers and contractors to arrange repairs and maintenance service.• Source new suppliers when necessary.• Controlling of re-lamping of stores.• Follow up on cleaning in stores.• Follow up on electricity consumption and work actively with energy saving solutions.• Track progress on service requests and equipment replacements.• Follow up on status for transport NCG (Non Commercial Goods).• Ensure that stores are up to local standard and company security instructions.• Assist Regional Facility Manager with local budget knowledge for yearly budget and forecast follow ups. Show less

• Department Manager

  • Sep 2013 - Mar 2015

  • Organizes and distributes the work of his/her staff, sets priorities and keeps an overview of the tasks to be accomplished in accordance with the Store Manager• Manages, recruits, on boards, trains, develops and provides succession planning for the staff in the store in partnership with the Store Manager• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws including approving time off requests, pay, location or title changes, conducting terminations and corrective actions and making employment decisions• Assists the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment• Ensures garment presentation, garment level and visual standards within the department are presented according to H&M’s expectations• Follows and executes safety and security routines to prevent loss and guarantee employee and customer safety• Maintains high quality H&M direct and indirect customer service by providing the best shopping experience for each customer and role modeling on the selling floor, in the fitting room and at the cash• Assists Store Manager in establishing and overseeing sales and cost plans, budgets and variable costs for department; works with comparable sales to last year, sales to budget and future sales trends to maximize profitability Show less

• Onsite Construction Coordinator

  • Mar 2014 - Sep 2014

  •Ensures compliance with H&M standards, building codes and regulations and Occupational Health and Safety codes.• Responsible for ensuring that the deadlines are followed so our stores can open on time• Participates in onsite construction meetings and site supervision.• Ensures merchandised and visual layouts are accurately updated on all plans• Work with other departments (visual merchandising, marketing, PR) within the company to ensure H&M expansion• Working with different contractors, building future shops or refurbishing already opened shops Show less

• Sales Advisor

  • Nov 2011 - Aug 2013

  • Provides excellent direct and indirect customer service according to H&M standards on the selling floor, in the fitting room and at the cash point• Following store logistics processing - unloads delivery truck, receives shipments, opens and unpacks merchandise and security tagging for loss prevention• Actively works with garments - replenishing, folding, hanging, displaying and merchandising as per H&M guidelines• Performing cash transactions - handles all required transactions, issues receipts and packs merchandise• Executes price changes and transfers• Utilizes established H&M policies and procedures to assist in loss prevention for the store and partners with store management as needed• Adheres to H&M Values and internal standards, policies, and procedures contained in the H&M employee Welcome Book• Works effectively with team members to ensure the selling floor, cash point, fitting rooms and stockroom are clean and well maintained to H&M standards• Assists in training new Sales Advisors Show less