Experience

British International Investment

• United Kingdom
• Financial Services
• 300 - 400 Employee

• Travel Operations Specialist

  • Aug 2017 - Present



FROSCH

• United States
• Travel Arrangements
• 700 & Above Employee

• Team Manager

  • May 2015 - Nov 2016

  London, United Kingdom - Managing operations team, coaching and development team to achieve their best. - Managing client expectations on service levels - Bi-weekly staff meetings - Implemented quality control procedures and processes - Client credit card statement reconciliation - Implemented processes and procedures for after hours team - Day to day operations team processes and managing work flow



BCD Travel

• Netherlands
• Travel Arrangements
• 700 & Above Employee

• Senior Travel Consultant - Operations Manager - Personal life coaching

  • Sep 2000 - May 2015

  London, United Kingdom - Supervisor of nett fares department managing over 40 airline contracts. - Distributing fares to other offices helping agents with creative ticketing. - Managed flights, hotels and bookings for various corporate clients - Operations Manager role to manage team and day to day operations tasks - Training new staff - Maintenance of company logs for internal and clients - Quality control on bookings to meet company and client standards - Assisted implementations for new… Show more - Supervisor of nett fares department managing over 40 airline contracts. - Distributing fares to other offices helping agents with creative ticketing. - Managed flights, hotels and bookings for various corporate clients - Operations Manager role to manage team and day to day operations tasks - Training new staff - Maintenance of company logs for internal and clients - Quality control on bookings to meet company and client standards - Assisted implementations for new corporate accounts - Liaising with all internal departments to ensure all systems and documentations are in place Show less