Silviu Stefan

Project Manager at HUTH Elektronik Systeme GmbH
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Contact Information
us****@****om
(386) 825-5501
Location
DE
Languages
  • English Full professional proficiency
  • German Native or bilingual proficiency
  • Romanian Native or bilingual proficiency
  • French Elementary proficiency
  • Spanish Elementary proficiency
  • Italian Elementary proficiency
Skills

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Jeff Hurst

Silviu was assigned to a project I helped lead that addressed a significant number of issues surrounding Change Management. Silviu's reputation went before him and all in the project were delighted to secure him as a resource. Throughout his time on the project, Silviu was always diligent and conscientious, delivering work on time to a high standard which helped the overall success of the project. I would be delighted to work with Silviu in future.

Warren Sims

Silviu, Worked for me for 18 months and in that time he was always willing to take the initiative on any of the projects that I gave him, He would take responsibility and was always dependable, he never failed to exceed my expectations. Silviu was able to listen to instructions and then translate them to other members of staff that were less able than him. I always found him to be respectful and considerate of others he is very trustworthy dependable and honoured his commitments, his positive attitude was infectious to others around him and he was willing to go to go the extra mile when needed.

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Credentials

  • ITIL Foundation V3
    TÜV
    Jan, 2011
    - Nov, 2024

Experience

  • HUTH Elektronik Systeme GmbH
    • Germany
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Project Manager
      • Nov 2018 - Present

      Multi-project management (organizational) in two parallel rollouts. SPOC for all customers, ensuring that all information are distributed to the correct departments, user documentations. Additionally, phone conferences and meetings with the customers, in which we discuss the progress of the projects, as well as clarification of certain points / problems / escalations with the customers. Furthermore, SW rollouts, planned with the customer and rolled out by me. Here also phone conferences and meetings with different customers on a regular basis.

  • Ratiodata
    • Germany
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Senior Project Manager
      • Aug 2017 - Oct 2018

      Project Manager for an internal hardware rollout.Sub-project management in a nationwide rollout for mobile devices, where over 2500 devices had to be replaced during training courses in 1,5 months. Additionally, the coordination for development of the training presentations and user documentations, creation and continuous update of the rollout plan, as well as the complete coordination of up to 25 trainers. Further phone conferences and meetings with the project management, in which we discussed the progress of the project, as well as clarification of certain points / problems / escalations with the customer.

    • SPOC - ScanClient Administration
      • Aug 2016 - Jul 2017

      SPOC (single point of contact) for the Ratiodata ScanClient at more than 350 financial institutions. My area of responsibility was the establishment, introduction of the customer employees, the support (remote, telephone or on-site) and coordination with the developers and banks to take into account the adaptations requested by the customers in the new versions. Further, escalation management for this and planning the already started ScanClient rollout for the new archiving banking system.

  • DZ BANK AG
    • Germany
    • Banking
    • 700 & Above Employee
    • Project Expert
      • Jun 2015 - Jun 2016

      Project Lead, planning the operations and coordinating up to 60 technicians and master-technicians for a nationwide IP-Phone-Rollout. Daily phone-conferences with the Project Managers and the customers, including the responsible contact persons from various departments within the customers company. Planning and setting up a double-secured rollout, in order to cover all possible scenarios.

    • VIP-Training
      • Mar 2015 - Jun 2015

      Setup of the bank applications taking the user accounts and rights on different locations into account, individual training of the VIP-users in the new applications, forwarding of soft- and hardware problems, set-up and configuration as well as initial operation of access points, hardware inspection according to the product recall from Apple.

  • DZ PRIVATBANK S.A.
    • Luxembourg
    • Banking
    • 400 - 500 Employee
    • Projekt Manager
      • May 2015 - Mar 2016

      Project manager in a Windows 7 Rollout. This included the collection and optimization of the rollout process, complete planning, incl. initial installation, coordinating and supervising the technicians, daily meetings with the project management of the customer and various departments. Additionally, responsible for the preparation of the service manual and updating it on an ongoing basis. Furthermore, responsible for the preparation of the technical manual and its continuous further care as well as the complete management of the on-site support.

  • Deutsche Apotheker- und Ärztebank - apoBank
    • Germany
    • Banking
    • 700 & Above Employee
    • Junior project manager
      • Jul 2014 - Jan 2015

      Junior project manager and Rollout Coordination, planning the operations and coordinating up to 15 technicians and master-technicians for a nationwide Software-Rollout with an extremely tight schedule. Further responsible for daily reports to the project management and weekly presentations to the steering board. Additionally fully responsible for maintaing and updating all the needed documentations (technicians manual, operations manual, etc.). Junior project manager and Rollout Coordination, planning the operations and coordinating up to 15 technicians and master-technicians for a nationwide Software-Rollout with an extremely tight schedule. Further responsible for daily reports to the project management and weekly presentations to the steering board. Additionally fully responsible for maintaing and updating all the needed documentations (technicians manual, operations manual, etc.).

  • Fiducia & GAD IT AG
    • Germany
    • Information Technology & Services
    • 700 & Above Employee
    • Last Level Support
      • Feb 2014 - May 2014

      Last Level Support for the Windows environment Last Level Support for the Windows environment

  • MAN Truck & Bus SE
    • Motor Vehicle Manufacturing
    • 700 & Above Employee
    • Data Analyst
      • Dec 2013 - Feb 2014

      Analyzing, consolidate and preparing the data from a Asset Management System during a rollout for more than 16000 devices. Analyzing, consolidate and preparing the data from a Asset Management System during a rollout for more than 16000 devices.

  • DZ BANK AG
    • Germany
    • Banking
    • 700 & Above Employee
    • Floorwalker - Team Lead
      • Feb 2013 - Nov 2013

      Project leader and process design for the hardware and software rollout countrywide. Also team leader for up to 15 technicians and floorwalkers, in order to ensure the smooth functioning of the rollout during the friendly user phase. Project leader and process design for the hardware and software rollout countrywide. Also team leader for up to 15 technicians and floorwalkers, in order to ensure the smooth functioning of the rollout during the friendly user phase.

  • NORD/LB
    • Germany
    • Banking
    • 700 & Above Employee
    • Member of security project team
      • Dec 2012 - Mar 2013

      Member of the project team responsible for the renewal of the video surveillance system, starting from choosing the camera types, based on the customers desires and ending with their installation. This also included the selection of the sensible locations, where infrared cameras needed to be placed. Member of the project team responsible for the renewal of the video surveillance system, starting from choosing the camera types, based on the customers desires and ending with their installation. This also included the selection of the sensible locations, where infrared cameras needed to be placed.

  • Deutsche Bank
    • Germany
    • Financial Services
    • 700 & Above Employee
    • Sub-project manager
      • Oct 2012 - Jan 2013

      Sub-project manager for several locations in Germany for a VoIP migration within the DB and JCI. Coordination and lead of up to 15 teams, coordination of the separate locations, responsible for the compliance regarding the Service Levels during the migration phase. Training of the users after the migration. Sub-project manager for several locations in Germany for a VoIP migration within the DB and JCI. Coordination and lead of up to 15 teams, coordination of the separate locations, responsible for the compliance regarding the Service Levels during the migration phase. Training of the users after the migration.

  • Vodafone
    • United Kingdom
    • Telecommunications
    • 700 & Above Employee
    • SIM-Card Manager
      • Nov 2011 - Sep 2012

      Process engineering and strategic (Test-) SIM management for over 30000 Roaming Hub Services. Managed tool integration and operations with outsourced testing teams in India, Spain. Coordinated SIM Card Repository for both own and roaming partners and implemented intelligent filtering and tagging tools. Managed shipping assistant activities and introduced automated tools for seamless operations. Responsible for audits and regular management reports and also coordination of troubleshooting activities and integration with other technical teams (internal and outsourced).

  • Deutsche Bank
    • Germany
    • Financial Services
    • 700 & Above Employee
    • Change Management
      • Jun 2011 - Sep 2011

      Optimization of the Change Management processes, as well especially the interfaces in the ITIL Service Transition, regarding the upgrade from ITIL V2 to ITIL V3, involving and considering the internal business departments of the bank and of the external vendors. Securing the know-how transfer introducing user trainings in the business departments.

    • Change Management
      • Apr 2009 - Jun 2011

      Part of the Global Change Management, planning and execution of the Change Advisory Board (CAB), audio- and video-conferences, optimization of the operational procedures (Process Design and Implementation), 2nd Level Support for the BMC Remedy tool of the Global Change Management (GCM), supporting the GCM releases with regular User Acceptance Tests (UAT).

    • Change Management
      • Aug 2008 - Mar 2009

      Process Optimization of the Change Management on a global level, UAT for the BMC Remedy tool of the Global Change Management (GCM), Coordination of the software requirements and errors with Remedy developers using phone- or video-conferences, training of the different departments in the new tool, roll-out of the GCM client and supporting the users.

  • Eli Lilly and Company
    • United States
    • Pharmaceutical Manufacturing
    • 700 & Above Employee
    • Part of Incident and Problem-Management as a 2nd Level and VIP-Supporter
      • Jul 2007 - Aug 2008

      Part of the Incident and Problem-Management as a 2nd Level and VIP-Supporter for 900 users, 250-300 external colleagues in the MS Windows XP Professional area, MS Office 2003 Professional, Lotus Notes 6.5.1, BlackBerry, HP-Desktops, -Notebooks and -Printers, Xerox Multifunction-Printers (MFP), HP-Tapearchive for Backup/Restore operations as well as supporting hardware exchanges, all those using BMC Remedy. Also creation of user manuals, documentations for programs and devices. Initialization of a UAT environment and Process Design and – Optimization of the Incident- and Problem-Management processes.

  • MTU Maintenance
    • Germany
    • Aviation and Aerospace Component Manufacturing
    • 700 & Above Employee
    • SAP-Hotline
      • Jun 2007 - Jul 2007

      Part of the Service-Desk as SAP-Hotline, mainly during the implementation of SAP in the company. Point of Contact for process mapping for the end-users during the SAP implementation, feedback to the developers and the management. Part of the Service-Desk as SAP-Hotline, mainly during the implementation of SAP in the company. Point of Contact for process mapping for the end-users during the SAP implementation, feedback to the developers and the management.

  • Vodafone
    • United Kingdom
    • Telecommunications
    • 700 & Above Employee
    • Partial project leader
      • Feb 2006 - Dec 2006

      Partial project leader and interface for the software development in Italy, Spain, Portugal, Netherlands, Czech Republic, Malta and Romania, also IT-department for Germany. Usage of BMC Remedy, escalation management of the service requests and problem tickets, Problem-Management for the Online-Portal and ERP-systems for billing and customer relationship for Italy, Spain, Portugal, Netherlands, Czech Republic, Malta and Romania. Also assistance for the implementation of products and services for these countries.

  • GNS Gesellschaft für Nuklear-Service mbH
    • Germany
    • Environmental Services
    • 100 - 200 Employee
    • Service Operation 2nd Level and VIP-Support
      • Oct 2005 - Nov 2005

      Service Operation 2nd Level and VIP-Support for MS Office, AutoCAD, MicroStation, ProEngineer. Collaboration in the migration project for more than 200 users with Microsoft Windows NT 4.0, migration of local files (PST-files, profiles, etc.), remote assistance via Novell ZenWorks. Service Operation 2nd Level and VIP-Support for MS Office, AutoCAD, MicroStation, ProEngineer. Collaboration in the migration project for more than 200 users with Microsoft Windows NT 4.0, migration of local files (PST-files, profiles, etc.), remote assistance via Novell ZenWorks.

  • GE HealthCare
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Service Operation 2nd Level and VIP-Support
      • May 2005 - Oct 2005

      Service Operation 2nd Level and VIP-Support, troubleshooting for Microsoft Windows environment, hardware support for HP and Dell desktops and laptops including 20 BlackBerry users, training of the 1st Level Support in Romania, including knowledge transfer. Execution of local analysis, diagnoses and clarification of complex issues in an environment with several locations. Security analysis regarding virus and malware attacks as well as the roll-out of the Kaspersky Enterprise Security system. Service Operation 2nd Level and VIP-Support, troubleshooting for Microsoft Windows environment, hardware support for HP and Dell desktops and laptops including 20 BlackBerry users, training of the 1st Level Support in Romania, including knowledge transfer. Execution of local analysis, diagnoses and clarification of complex issues in an environment with several locations. Security analysis regarding virus and malware attacks as well as the roll-out of the Kaspersky Enterprise Security system.

  • Cognis
    • Chemical Manufacturing
    • 100 - 200 Employee
    • Service Operation 2nd Level and VIP-Support
      • Dec 2004 - May 2005

      Service Operation 2nd Level and VIP-Support for more than 600 users, part of the Task-force for troubleshooting regarding soft- and hardware issues during the migration from Microsoft Windows 2000 to Microsoft Windows XP, especially subsequent installations respectively configuration of various programs and special applications for the chemical industry and Lotus Notes. Service Operation 2nd Level and VIP-Support for more than 600 users, part of the Task-force for troubleshooting regarding soft- and hardware issues during the migration from Microsoft Windows 2000 to Microsoft Windows XP, especially subsequent installations respectively configuration of various programs and special applications for the chemical industry and Lotus Notes.

  • T-Mobile
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Service Operation 2nd Level and VIP-Support
      • Jan 2004 - Jun 2004

      Service Operation 2nd Level and VIP-Support, assistance during the migration from Microsoft Windows 2000 to Microsoft Windows XP, Problem-Management and user training for the new environment under Microsoft Windows XP, network- and user administration for more than 2000 users (user account management, monitoring of all file-, print, terminal servers and workstations, troubleshooting for connection problems for local and remote networks (LAN / WAN). Service Operation 2nd Level and VIP-Support, assistance during the migration from Microsoft Windows 2000 to Microsoft Windows XP, Problem-Management and user training for the new environment under Microsoft Windows XP, network- and user administration for more than 2000 users (user account management, monitoring of all file-, print, terminal servers and workstations, troubleshooting for connection problems for local and remote networks (LAN / WAN).

  • Happy IT
    • Wuppertal Area, Germany
    • Self-employed
      • Aug 2002 - Dec 2003

      Service Operation, consulting service for hard- and software, hardware-, software and network installation. Service Operation, consulting service for hard- and software, hardware-, software and network installation.

  • STK Siegburg
    • Service Operation
      • May 2001 - Jul 2002

      Service operation, system administration and user support, hard- and software maintenance, installation of the Microsoft Windows domain, installation of Microsoft Windows workstations and servers, creation and implementation of a backup solution, coordination with the management, IT supply management, support of AutoCAD, Unigraphics, Medusa and ProEngineer.

    • Internship
      • Feb 2001 - May 2001

      Internship during the DGB-school

  • Medizinlabor Aprath
    • Wuppertal Area, Germany
    • Service Operation
      • Mar 1999 - Jun 2000

      Service Operation, system administration and user support, setting up of the Microsoft Windows NT / UNIX-network, hard- and software maintenance, user support. Creation and implementation of a backup solution, domain and Microsoft Exchange administration. Service Operation, system administration and user support, setting up of the Microsoft Windows NT / UNIX-network, hard- and software maintenance, user support. Creation and implementation of a backup solution, domain and Microsoft Exchange administration.

Education

  • E-Kademie DGB-bildungswerk Düsseldorf
    System engineer for networks, System engineer for networks
    2000 - 2001
  • Höhere Berufsbildende Schulen des Kreises Mettmann, Schule in Hilden
    IT Assistant
    1994 - 1998
  • Carl-Duisberg-Gymnasium, Wuppertal
    1992 - 1993
  • Städtisches Gymnasium Bayreuther Str. 35, Wuppertal
    1989 - 1992
  • Deutsche Schule Bukarest
    1979 - 1989

Community

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