Experience

Molson Coors GBS

• Romania
• Food and Beverage Services
• 400 - 500 Employee

• Process Expert Order to Cash

  • Jul 2018 - Present

  Main Duties• Trainer for new joiners on collection & cash application processes.• Design process maps for all OTC processes.• Create procedures for new ways of working developed, ensuring all process manuals are up to date and reviewed.• Identify opportunities for process improvement and propose innovation solutions aligned with the customer needs/business. Ensure the innovation solutions are fully documented and implemented.• Owner of new ticketing tool (Service Now tool) implementation, mapping all OTC processes, Outlook integration, SLAs setting up, customer satisfaction improving.• Owner of Finance Control and reconciliation platform (Blackline) coordinating the Journal entries, inter-company processing, cash matching, General Ledger monthly reconciliations and accruals.• Part of Credit & Collection and Cash Application transformation team - participating in workshops along with the stakeholders, identifying the issues, developing and implementing effective work solutions.• Support for cash application direct debit implementation - testing the system capability, analyzing and identifying the change risks. • Provide support to the Cash Application team and manage efficiently the high inflow received, especially during month end closing, keep the contact with other departments (PTP, RTR) to have a smooth end to end process.• Attend meetings with Business Unit to support the process errors and issues, act as a point of contact for escalation and drive governance calls with the stakeholders.• Support the AR reconciliation process, having a good approach with customers and improve their satisfaction replacing the manual payment methods with a digital one.• Support for improvement ideas developed and application change requests in OTC department• Support for Cash Application RPA implementation: development and testing of a cash application robot.