Experience

Estratégia Educacional

• Brazil
• E-Learning Providers
• 100 - 200 Employee

• Commercial Director

  • Nov 2018 - Present

  Responsible for Commercial Area and managing a portfolio of over 200 K policies in place and over R$160 Million in sales/yr > Sales increased in 60% YOY in the remote Channels by implementing new prospect database segmentation and new distribution channels. > Customer satisfaction and retention increased by implementing of new Customer service, BI Area, MIS, telecom, SalesForce Service, etc. Responsible for Commercial Area and managing a portfolio of over 200 K policies in place and over R$160 Million in sales/yr > Sales increased in 60% YOY in the remote Channels by implementing new prospect database segmentation and new distribution channels. > Customer satisfaction and retention increased by implementing of new Customer service, BI Area, MIS, telecom, SalesForce Service, etc.



FEPWeb by Sinqia

• Brazil
• IT Services and IT Consulting
• 1 - 100 Employee

• Head of Digital Services & BPO

  • Jul 2018 - Oct 2018



Medcel

• Brazil
• Medical Practices
• 1 - 100 Employee

• Commercial Director

  • Jun 2016 - Jun 2018

  • Position: Commercial Director (Direct reports: 4; Report to: CEO) Results: Sales increased 40% YOY • Develop and implement new distributions channels to offer products to National and international Market ( Telemarketing, Door to door, partnerships, relationship); • Leverage results in the current sales Channels. The sales results were increased over 40% when compared with the last year; • Implement New strategies for sales, contact center, retention, marketing, collection and products; • Develop Marketing Team – Marketing Planning, Leads Generation and Nutring processes; • Develop the strategic Planning and management to reach the best results and report monthly to shareholders; • Develop the BI Show less



EF English Live

• United Kingdom
• E-Learning Providers
• 200 - 300 Employee

• Commercial Director

  • Sep 2014 - May 2016

  Position: Commercial Director (Direct reports: 3; Report to: Country Manager) Results: Sales increased 20% YOY • Develop and implement new distributions channels; • Leverage results in the current sales Channels. The sales results were increased over 20% when compared with the last year; (responsible for R$ 200 MM of new business per year) • Implement New strategies for sales, retention, marketing and products; • Develop new providers – sales and retention operations; • Develop the strategic Planning and management; Show less



Zurich Insurance

• Switzerland
• Insurance
• 700 & Above Employee

• Commercial Director

  • Mar 2013 - Sep 2014

  Position: Commercial Director (Direct reports: 3; Report to: VP Bancassurance &Afinities) • Develop and implement a Direct Sales model. (current customers and prospects); • Strategic and Financial planning for Affinity and Bancassurance structure; • Raise, analyze and implement the opportunities to leverage the results on the current sponsors and banks; • Budget management. • Develop and implement MIS for Affinity and Bancassurance structure. Position: Commercial Director (Direct reports: 3; Report to: VP Bancassurance &Afinities) • Develop and implement a Direct Sales model. (current customers and prospects); • Strategic and Financial planning for Affinity and Bancassurance structure; • Raise, analyze and implement the opportunities to leverage the results on the current sponsors and banks; • Budget management. • Develop and implement MIS for Affinity and Bancassurance structure.



Citi

• United States
• Financial Services
• 700 & Above Employee

• Insurance Sr manager

  • Sep 2006 - Mar 2013

  Position: Insurance Sr Manager (Direct reports: 5; Report to: Director products) Results: Sales increased in 25% YOY by implementing new prospect database segmentation, new distribution channels, new products launch and by focusing new markets. - responsible for insurance business (EBIT R$ 350 MM/year) • Elaborate Strategic and Financial Planning for Insurance Business Unit; • Launch new products and channels; • Focal point to Regional structure (LATAM); • Develop, implement and execute the sales and retention Planning; • Develop and implement the sales/segmentation/approaching strategies for all contact channels with credit cardholders (inbound, outbound, direct mail, etc) • Develop and implement sales and retention response models to different sales channels (Business Intelligence); • Develop and implement Customer Services strategies; • Develop and implement MIS structure; • Manager services suppliers companies – (Call Center, outbound, back office) • Focal point of relationship with Insurance Companies; Show less



American Express

• United States
• Financial Services
• 700 & Above Employee

• Corporate & Merchant Processes Sr Manager

  • Jun 2005 - Sep 2006

  Position: LAC Line Optimization Manager for Corporate & Merchant Processes. (Direct reports: 4; Report to: LAC diretor and VP) This Brazil based position is responsible for supporting Corporate and Merchant processes, across the Latin America. • Support strategies development and implementation to drive process improvement, by improved customer satisfaction, reduced cost and enhanced business performance.• Monitor strategies effectiveness supporting premium service levels, at best in class economics to Corporate & Merchant customers. • Identify improvement opportunities on operational expenses and customer satisfaction by interpreting production and customer listening post information, sharing best practices and leading action teams. • Support strategies development and actions to retain key merchants and corporate customers; This position reports directly to the Line Optimization Corporate/Merchant Services Director, based in Miami, while providing daily support to the VP Corporate/Merchant and Back Office Services, based in Brazil. Show less

• Strategic Partnership Manager

  • Apr 2004 - Jun 2005

  • Develop strategies of growth of credit card potfolio and establishment operations to support business needs• Develop and implement structure and process to improve interaction among business, operational and Technology areas. (PPR – Processes Planning Review, Scorecard, Initiatives Trade-off, Agreements, Planning, etc)• Project management;• Creation of Pre-analysis Methodology to facilitate the implementation of new products and services; (Translation of Business Needs);• Development of Demand Analysis Process to ensure accurate data to build the capacity planning;• Analyze direct operating expenses for Personal, Corporate and Merchant processes to assess the effectiveness of reengineering and expense management initiatives;• Define and follow the performance indicators, acting when necessary.• Manage Cross selling - Define the goals and offers ranking.• Restructuring and implementation of a new discipline in the Strategic Partnership area, resulting in a more effective utilization of the staff, in turn enriching their jobs and increasing their satisfaction. Show less



Citi

• United States
• Financial Services
• 700 & Above Employee

• Sales & MKT Sr Manager

  • Mar 2000 - Apr 2004

  Position: Marketing and Operations Manager (Direct reports: 5; Report to: Director portfolio) • Development of segmentation programs for Marketing Campaigns; • Coordinate MIS and Business analysis; • Development of Following and Controlling Programs for Marketing Campaigns and Processes; • Mediate negotiations between the Company, suppliers, internal and external customers; • Develop a Performance Information System for marketing campaigns • Decision maker and support for purchasing systems: Operations CRM, Loyalty and Invoice layout. • Project Management, including: • Implement new platforms - Changing the current processing platform, Flexys to Visionplus and Siebel (Contact Center); • Build Conversion Plan for migration of current products to the new platform; Show less



Colgate-Palmolive

• United States
• Manufacturing
• 700 & Above Employee

• Production and Maintenance Engineer

  • Aug 1995 - Mar 2000

  Production and Maintenance Engineer. Production and Maintenance Engineer.