Experience

BlueBox Systems GmbH
• Germany
• Software Development
• 1 - 100 Employee
• Customer Success Manager

  • Mar 2023 - Present


WebCargo by Freightos

• Spain
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• eBooking Specialist

  • Jun 2021 - Jan 2023

  Taking care of the well functioning of the website of webcargo with the customers, via email and chat and ticketing system. Making sure they are provided with the best solutions to ship their cargo through us. Eye for detail. Escalating to the right team when it is not concernig ours. In touch with the airlines as well, in order to know about the space, operational issues and track and tracing issues that might occur during the shipping process Training the new comers on the system, technically and also Humanly to contact with the customers. Managing the trainings for weeks and then monitoring how they were doing. Rate control when receiving complaints from useres regarding a rate change after departure. Informing the management about the different issues that might occur during the day Show less



Amazon

• Bangladesh
• Advertising Services
• 1 - 100 Employee

• Transport Specialist

  • Jul 2020 - Mar 2021

  Land Logistic. Continuous contact with the different warehouses in Europe, specially the ones located in the south of Europe: France, Italy and Spain. Supervising the space left on the warehouses. Redirecting the trucks in case the fullfilment centers are full, and calculating how many Managing the possible issues that might happen during a working day: black outs and job's accidents. Keeping a good relationship also with the customers from the companies which were shipping with Amazon, and providing them an excelent support and Customer Service. Managing the routes of the trucks on their way to the fullfilment center, and providing support regarding new addresses. Dealing with the prices that the transport companies were providing us in order to get the route optimizing time and financial sources. Working together with Middle Europe offices in order to make the whole procedure easier in case of some longer routes. Show less



GSA Cargo Nostrum

• Logistic Booking Agent

  • Nov 2017 - Sep 2019

  Managing around 15 airlines with few flights evey day. Sending instructions to the Handling in order to get the cargo charged. Reviewing Handling informs, in order to avoid security issues. Resolving of queries concerning: Products and services offered, Routing, Availability, Rates, Aircraft details, Conditions Tracking & Tracing. Providing updated information and advice about the shipment status: warehouse delivery, transportation, delay, missing cargo tracking and tracing Booking of shipments going from Europe to Europe as well as from Europe to the rest of the world Keeping meetings with the most important customers, and visiting them in order to get their needs and make deals for both parts. Managing returned goods Colaborating always with sales and making offers together in order to get the best response from the customers. Show less

• Human Resources Assistant III

  • Jun 2016 - Jun 2017

  First point of contact for the FC and Corp Associates for Amazon Spain. Data management. Terminations. Pay queries. Interviews. Developing new proyects in order to get the best and most accurate results out of the employees. Creating among the team new strategies. Supporting personally, collecting new ideas, and asking for the needed tools to get new proyeccts done. Key on the new development and implementation of the absence registration in the whole Fullfilment Center of MAD4. Working together with the Madrid and Prague team in order to make the change smoother and subtle as possible Show less



Air France KLM Martinair Cargo

• Netherlands
• Airlines and Aviation
• 700 & Above Employee

• Team Lead

  • Oct 2014 - Jun 2016

  Booking shipmets DGR, COL, General Cargo, Diplomatic, etc. via e-mail or calls Customer service, advising the customer about our different products and which one is the most suitable for its cargo. Customer loyality through a variety of services provided. Tacking and tracing the shipments and contacting offices all over the world to know about the status. Distribution of the workload. Evaluation of operations. Control and coaching to maintain the performance levels. Logistics. Building up the Spanish Cargo Team from 0, providing coaching and engagement Show less



Good Prague Tours

• Researcher & Tour Guide

  • May 2014 - Oct 2014

  Performing and leading tours around the city of Prague outdoors and indoors, including all the most important monuments around. Research and scripting work about the whole History of the Czech Republic through multiple sources. Creating new routes around the country (Kutná Horá, Cesky Krumlov, Terezín). Learning and teaching about art, arquitecture, social movements started on the Czech Republic. Full training sessions to the new joiners through shadowing sessions with them, and providing tools and bibliography. Making a passionate and interesting experience out of a simple holidays through books, readings and story telling. Show less



IPSSEM (Instituto para la Promoción de los Servicios Sociales de Madrid)

• Social Worker apprenticeship

  • Jan 2009 - Mar 2009

  Bureaucracy responsibilities helping out women who wanted to leave behind prostitution life to get along with paper work and integration in the Spanish society. Also dealing with other problems, as mental health, poverty and abuse at all levels in society. Identifying different issues, and providing the possible solutions: lessons in order to get an education (if needed), psicologist or any other kind of medical care Bureaucracy responsibilities helping out women who wanted to leave behind prostitution life to get along with paper work and integration in the Spanish society. Also dealing with other problems, as mental health, poverty and abuse at all levels in society. Identifying different issues, and providing the possible solutions: lessons in order to get an education (if needed), psicologist or any other kind of medical care