Experience

Wolf Oil Corporation

• Belgium
• Oil and Gas
• 100 - 200 Employee

• Sales Support Coordinator

  • 2022 - Present

  Belgium Coach and lead a team to emphasize customer excellence and experience. Manage key contracts, introduce process improvements, and collaborate with IT to enhance systems. Regularly review KPIs, provide valuable insights for Sales, and ensure alignment with Demand & Supply forecasts.

• Sales Support Administrator and Internal Auditor

  • 2021 - 2022

  Hemiksem, Flemish Region, Belgium Managed entire B2B order-to-cash process to support sales organisation strategy with clients in APAC, LATAM, South Europe and Italy, collaborating at the implementation of our first e-commerce platform for the Italian market and on-site warehouse. Monitored the quality of Wolfoil’s processes to provide good products and services, guarding that the way of working is compliant to the requirements of the ISO 9001 and ISO 14001 standard.



Photo Flash

• United States
• Photography
• 1 - 100 Employee

• Office and Client Service Manager

  • 2016 - 2020

  Turin, Piedmont, Italy Managed overall day-by-day workflow and administered all aspects of the activity in a creative and high-energy photo studio. Provided a high level of service for B2B and B2C, maintaining an excellent relationship with the customers before, during and after the sale. Oversaw customer relationship management (CRM) and reporting /sales analysis



Prada Group

• Italy
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Senior Client Advisor

  • 2014 - 2016

  Torino, Roma, Venezia - Italia Delivered valuable contributions in new store opening and events including customers contact and department set up. Effectively managed all company's relationships and customer’s interactions through Customer Relationship Management (CRM), while playing a key role in providing a best-in class luxury and personalized experience to the Prada customers. Utilised SAP for reporting, orders, stock and sales analysis management. ● Enhanced customer experience by providing and maintaining high… Show more Delivered valuable contributions in new store opening and events including customers contact and department set up. Effectively managed all company's relationships and customer’s interactions through Customer Relationship Management (CRM), while playing a key role in providing a best-in class luxury and personalized experience to the Prada customers. Utilised SAP for reporting, orders, stock and sales analysis management. ● Enhanced customer experience by providing and maintaining high standards of customer service while setting appointments and following up with customers throughout Show less



Manila Grace

• Retail Apparel and Fashion
• 1 - 100 Employee

• Store Manager

  • 2012 - 2014

  Milano, Italia Organized and coordinated daily activities and ensured achievement of store business targets. Led inventory management for receiving, storage, replenishment planning, and economical administration of goods. Managed teams and employee training, shifts, and holidays as well as recruitment and development of new staff members. Conducted reporting and sales analysis (KPI) along with Customer Relationship Management (CRM). ● Selected new collections in showroom and designed store display… Show more Organized and coordinated daily activities and ensured achievement of store business targets. Led inventory management for receiving, storage, replenishment planning, and economical administration of goods. Managed teams and employee training, shifts, and holidays as well as recruitment and development of new staff members. Conducted reporting and sales analysis (KPI) along with Customer Relationship Management (CRM). ● Selected new collections in showroom and designed store display, windows set up and mannequins’ styling in line with general Brand’s guidelines. ● Spearheaded opening of the store in Brera (Milan), in 2012 as well as re-looking and re-opening of the flagship store in Via Manzoni - Milano, in 2013. ● Led successful organization of important international events, covering "Milano Fashion Week", "Salone del Mobile" and "Vogue Fashion Night" with focus on increasing brand value. Show less



Decathlon Italia

• Italy
• Retail
• 700 & Above Employee

• Department Manager

  • 2008 - 2011

  Torino, Italia Spearheaded day-to-day department activities and performed effective recruitment / development of new staff members. Functioned as line manager to oversee a team of 8 people as well as led team management functions including internal courses training and performance valuation. Led department P&L management, reporting and sales analysis (KPI). Managed entire inventory tasks comprising goods receiving, storage, replenishment planning, ABC analysis, and economical administration. ● Ensured… Show more Spearheaded day-to-day department activities and performed effective recruitment / development of new staff members. Functioned as line manager to oversee a team of 8 people as well as led team management functions including internal courses training and performance valuation. Led department P&L management, reporting and sales analysis (KPI). Managed entire inventory tasks comprising goods receiving, storage, replenishment planning, ABC analysis, and economical administration. ● Ensured attainment of department business targets for volumes and economics within set timeframes. ● Oversaw store opening/closing with safety for all staff members / goods and cash registers management. ● Successfully led store seasonal re-looking within Italy and France while executing emergent marketing activities. Show less



Università degli Studi di Torino

• Italy
• Education Administration Programs
• 700 & Above Employee

• Scientific Collaborator

  • 2006 - 2008

  Piemonte, Italia Science divulgation project development within the Earth Sciences Department and UNESCO. ● Project definition and development; ● Data collecting and creation of all the documentation; ● Output presentation to the stakeholders and the main Piedmont (Italy) schools.