Experience

International Right of Way Association

• United States
• Real Estate
• 1 - 100 Employee

• Membership Coordinator

  • Dec 2001 - Present

  Assist with answering member/prospective member inquiries/concerns received via phone, email, or online including: membership status, membership programs/services, and dues related questions and providing follow-up as necessary. Process membership applications. Review to ensure application is complete and accurately filled out. Process membership dues paid via credit card. Print and send membership certificates and pins to all new members. Help members and non-members with login issues and resetting passwords. Process chapter transfer forms when a member relocates. Handle returned member mail including researching and contacting members to obtain accurate information and updating in management software. Generate and distribute membership rosters and other reports to requesting chapters. Process invoices, payments, maintain the Membership Director by updating contact information for all members. Offer guidance to course related questions. Send out promotional materials for membership campaigns. Assist with additional special projects as assigned.



Century Cosmetics

• United States
• Hospitals and Health Care

• Front Desk Receptionist/Sales Representative

  • Apr 1999 - Mar 2000

  Provided excellent customer service to new and repeat clients. Prepared treatment rooms and client data ahead of procedure session. Attended to all inquiries for treatment options, internal referrals and products. Scheduled client with appointment. Contacted no-shows to reschedule their appointments. Filed client correspondence and charts. Ensured all cash and credit card payments were recorded accurately and processed. Responsible for inventory control, ordering products and supplies. Provided excellent customer service to new and repeat clients. Prepared treatment rooms and client data ahead of procedure session. Attended to all inquiries for treatment options, internal referrals and products. Scheduled client with appointment. Contacted no-shows to reschedule their appointments. Filed client correspondence and charts. Ensured all cash and credit card payments were recorded accurately and processed. Responsible for inventory control, ordering products and supplies.



Macy's

• 1 - 100 Employee

• Sales Associate

  • May 1998 - Mar 1999

  Worked at retail store in the Accessories and Fashion department. Assisted customers with their purchase selection. Operated the cash register for completing sales and balanced the register at closing. Ensured customer satisfaction by assisting them in their selection or when a refund or exchange was requested. Took inventory and stocked materials as needed. Worked at retail store in the Accessories and Fashion department. Assisted customers with their purchase selection. Operated the cash register for completing sales and balanced the register at closing. Ensured customer satisfaction by assisting them in their selection or when a refund or exchange was requested. Took inventory and stocked materials as needed.