Silvia Serrano
Customer Success Center of Excellence Manager for EMEA at Ingram Micro Cloud- Claim this Profile
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Ingles Full professional proficiency
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Catalan Native or bilingual proficiency
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castellano Native or bilingual proficiency
Topline Score
Bio
Alberto Yepes
Tuve la suerte de trabajar con Silvia, cuando ella estaba dirigiendo la división de virtualización en Ingram y yo era Channel Manager en Citrix. Me gustaría resaltar su profesionalidad y su profundo conocimiento del canal en el mercado español. Es una persona con una dedicación total, gran compañera, comprometida, gestora de equipos de trabajo, con visión comercial y desarrollo de negocio. Es una gran profesional y mejor persona.
Martí Fígols
I was Silvia's direct manager for over 12 years. She came in to my company from a pure operations role and was turning into a great Sales and Business manager over the time. I strongly recommend her for a Business Managing / Sales position. She is very honest, strong to make things happen and self-sufficient when needed. A person you can trust on
Alberto Yepes
Tuve la suerte de trabajar con Silvia, cuando ella estaba dirigiendo la división de virtualización en Ingram y yo era Channel Manager en Citrix. Me gustaría resaltar su profesionalidad y su profundo conocimiento del canal en el mercado español. Es una persona con una dedicación total, gran compañera, comprometida, gestora de equipos de trabajo, con visión comercial y desarrollo de negocio. Es una gran profesional y mejor persona.
Martí Fígols
I was Silvia's direct manager for over 12 years. She came in to my company from a pure operations role and was turning into a great Sales and Business manager over the time. I strongly recommend her for a Business Managing / Sales position. She is very honest, strong to make things happen and self-sufficient when needed. A person you can trust on
Alberto Yepes
Tuve la suerte de trabajar con Silvia, cuando ella estaba dirigiendo la división de virtualización en Ingram y yo era Channel Manager en Citrix. Me gustaría resaltar su profesionalidad y su profundo conocimiento del canal en el mercado español. Es una persona con una dedicación total, gran compañera, comprometida, gestora de equipos de trabajo, con visión comercial y desarrollo de negocio. Es una gran profesional y mejor persona.
Martí Fígols
I was Silvia's direct manager for over 12 years. She came in to my company from a pure operations role and was turning into a great Sales and Business manager over the time. I strongly recommend her for a Business Managing / Sales position. She is very honest, strong to make things happen and self-sufficient when needed. A person you can trust on
Alberto Yepes
Tuve la suerte de trabajar con Silvia, cuando ella estaba dirigiendo la división de virtualización en Ingram y yo era Channel Manager en Citrix. Me gustaría resaltar su profesionalidad y su profundo conocimiento del canal en el mercado español. Es una persona con una dedicación total, gran compañera, comprometida, gestora de equipos de trabajo, con visión comercial y desarrollo de negocio. Es una gran profesional y mejor persona.
Martí Fígols
I was Silvia's direct manager for over 12 years. She came in to my company from a pure operations role and was turning into a great Sales and Business manager over the time. I strongly recommend her for a Business Managing / Sales position. She is very honest, strong to make things happen and self-sufficient when needed. A person you can trust on
Credentials
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Customer Experience (CX) Foundations
LinkedInAug, 2023- Nov, 2024 -
Sales: Customer Success
LinkedInAug, 2023- Nov, 2024 -
Microsoft 365 Certified: Fundamentals
MicrosoftMar, 2022- Nov, 2024 -
Microsoft 365 Certified: Fundamentals
MicrosoftMar, 2022- Nov, 2024
Experience
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Ingram Micro Cloud
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Customer Success Center of Excellence Manager for EMEA
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Jan 2022 - Present
Ingram is an IT company focused on offering the best Customer Experience for our customers. Creating excellence from the onboarding of new customers on our platform and with existing clients. Ingram is an IT company focused on offering the best Customer Experience for our customers. Creating excellence from the onboarding of new customers on our platform and with existing clients.
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Ingram Micro España
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Spain
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IT Services and IT Consulting
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100 - 200 Employee
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Marketing & Modern Support & Vendor Management
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Jan 2021 - Feb 2022
Driving Strategy & Sales for Cloud Division based on our Marketplace platform with the best solutions as a Microsoft O365, Azure, AWS, Adobe, Acronis, Dropbox, etc... Additionally, I have launched the new Modern Customer Support in order to offer the reseller the best customer expirience. Retain the customers is the main goal.
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Business Develop Manager Software and Cloud
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Jan 2014 - Jan 2021
The software and cloud division is part of Advanced solutions, with the aim of strengthening the commitment to the cloud, we have unified the divisions of cloud computing and software, offering a solution and strategy much more complete to our partners.My role consists of developing the software business and especially the cloud business with vendors such as Microsoft, Acronis, Spamina, Nomadesk, BitTitan, Dropbox, Transfer and new vendors.Our cloud strategy is based on the new provisioning platform, where I build development plans of the vendors and the sales in the market with our network of partners.This plan includes recruitment and partner activation, planning marketing actions to obtain new revenues streams, upselling and cross-selling sales. Always based on awareness, enablement to the channel and services to add value to our customersI manage 15 people with different profiles: Sales specialist, purchasing, presales and product managers. Cloud project is included within our European Company strategy, so I attend the calls and meetings to know the news, changes and MKT actions to execute them in Spain. I collaborate with Europe working on the initiatives which need to be aligned and adapted to the reality of the local market, for both the vendor and our partner. Show less
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Albora Soluciones
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Spain
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IT Services and IT Consulting
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1 - 100 Employee
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Business Development Manager en Virtualizacion y Sistemas
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Jan 2010 - Feb 2022
I started as a Business manager working with Citrix, Microsoft value, Wyse, Cortado, Datacore, Marathon vendors. I managed 7 people in the team. I focused on those products and technology in this area to develop their channel, all actions customer-oriented with the main objective of extending the breadth and to provide a solid channel to the vendor. Business plan created to drive their sales through marketing actions considering digital MKT solutions, reseller’s training (online or on-site), sales incentives, etc… Ingram acquired Albora Soluciones. Show less
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Albora Soluciones
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Spain
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IT Services and IT Consulting
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1 - 100 Employee
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Directora de Administracion y compras Div. Valor Albora en Ingram Micro.
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2002 - Mar 2009
My responsibilities were managing Sales specialist and purchasing department (6 people), aligning the targets for both teams and working closely with Field sales and presales to support all needs requested from the external and internal customers. • Some part of the business was electronic software, were we had to process it with proper details and payment terms controlling the credit limit needs.• Other part was Hardware product, were we must control the stock base on the Run rate and the deals coming each month and considering the maximum stock days allowed by the company.• As a controller roll, my responsibility was to create sales and profit reports, taking into account all positives and negatives impact in the company as a vendor & customers rebates, freight cost, credit notes, etc.. Show less
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Internal sales & Buyer
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2001 - 2002
Promoting Value portfolio through Ingram Micro resellers, selling products and services (training, deployments, etc…)Other tasks were reception of sales orders from customers, order monitoring, customer attention by email, fax or phone and contact forwarders to get better deliveries.
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Ingram Micro
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Product Manager IBM
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2000 - 2001
I started as IBM Sales Specialist, focused on their products and technology in this area to develop their channel, with inner responsibilities to reinforce their visibility inside Ingram Micro, and with external actions customer-oriented with the main objective of extending the breadth and to provide a new solid channel to the vendor, giving a support and offer proposals. I started as IBM Sales Specialist, focused on their products and technology in this area to develop their channel, with inner responsibilities to reinforce their visibility inside Ingram Micro, and with external actions customer-oriented with the main objective of extending the breadth and to provide a new solid channel to the vendor, giving a support and offer proposals.
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Ingram Micro España
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Spain
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IT Services and IT Consulting
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100 - 200 Employee
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Internal Sales
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1998 - 2000
I started in Ingram as an internal sales selling all IM portfolio to breath resellers. The target was based on revenue and profit, so we had to be aware the profit impact to achieve the target. Additionally, we increased the active new resellers After 1 year, the company assigned me a midmarket account to improve the sales and the portfolio in those accounts. I started in Ingram as an internal sales selling all IM portfolio to breath resellers. The target was based on revenue and profit, so we had to be aware the profit impact to achieve the target. Additionally, we increased the active new resellers After 1 year, the company assigned me a midmarket account to improve the sales and the portfolio in those accounts.
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Receptionist
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1995 - 1997
For 2 years I was a receptionist in a Software Distributor. For 2 years I was a receptionist in a Software Distributor.
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