Silvia P. Ponorac

Acustic center Manager Hearing aid acustic specialist at Neuroth AG
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Contact Information
us****@****om
(386) 825-5501
Location
Zagreb, Zagreb, Croatia, HR
Languages
  • English -

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Experience

    • Medical Equipment Manufacturing
    • 100 - 200 Employee
    • Acustic center Manager Hearing aid acustic specialist
      • Mar 2019 - Present

    • Store Manager
      • Mar 2018 - Mar 2019

      - Support in area of HR administration - Involved in recruitment selection and hiring new staff and providing training's - Responsible for managing two stores, deliveries, setting the prices (Synesis), communication with card companies and finance dpt., team organization and working hours, visual appearance of the stores and other administration tasks - Preparing financial reports for the Finance dpt. and taking care for the staff contracts - Every day communication with suppliers and Designers in person and direct cooperation in development of new products and suggesting marketing activities - Finding new potential Designers with purpose to improve business offer and quality - Reporting to Director with business sales and results reports - Communication with board of International Zagreb Airport about monthly results with purpose of improving the whole service and offer Show less

    • Croatia
    • Retail
    • 1 - 100 Employee
    • Picard
      • Aug 2017 - Feb 2018

    • Italy
    • Retail Apparel and Fashion
    • 1 - 100 Employee
    • Store Manager
      • May 2017 - Aug 2017

      - Responsible for managing of the store, with 60m2 of sales floor - Analyzing and controlling of the stock and monitoring sales on daily and weekly basics - Doing Layout of the store based on weekly sales resaults - Deliveries receiving and system importing - Responsible for Managing the Web site like controling the quantities of stock, importing new products (prices and pcs), Web sales and organization of transport - the store closed permanently - Responsible for managing of the store, with 60m2 of sales floor - Analyzing and controlling of the stock and monitoring sales on daily and weekly basics - Doing Layout of the store based on weekly sales resaults - Deliveries receiving and system importing - Responsible for Managing the Web site like controling the quantities of stock, importing new products (prices and pcs), Web sales and organization of transport - the store closed permanently

    • United States
    • Retail
    • 700 & Above Employee
    • Store Manager
      • Feb 2017 - May 2017

      - Responsible for managing of the store, with 500m2 of sales floor and leading sales team of 12 people - Motivational meetings on daily basics, communication on clear goals and targets for today and month - Training's for new Sales Assistants -Retail behavior (customer service, dress to impress…) - Daily/Monthly analysis of KPI-s -turnover, CR, UPT, ATU, ATV - Deliveries received and importing into system (Dynamics anywhere) - Analyzing of the stock and transfers between stores - Communicating with VM department direct from USA- follow up the guidelines and maintain standards - Communication with international customers o daily basics - Reporting to Operations Manager every week with business reports, Analysis, Plan agenda, Schedule Show less

    • Italy
    • Retail Apparel and Fashion
    • 700 & Above Employee
    • Store Manager
      • Sep 2016 - Jan 2017

      - Responsible for managing of the store, with 80m2 of sales floor and leading sales team of 4 people - Managing the team, communicating on a daily basis and holding motivational meetings - Analyzing and controlling of the stock and monitoring sales on daily and weekly basics - Doing Layout of the store based on weekly guidelines from Visual Merchandising dpt. - Deliveries receiving and system importing (Shoppy) - Annual stock take/theft and loss results - Reporting to District manager, preparing financial reports regarding sales/staff, marketing communication, opening and closing of the store Show less

    • United Kingdom
    • Retail
    • 700 & Above Employee
    • Store Manager
      • Feb 2014 - Feb 2016

      - Responsible for management of the store, with 500m2 of sales floor and leading sales team of 15 people - Managing the team, communicating on a daily basis and holding motivational meetings, as well as personally holding learning and development trainings - Responsible for half year and full year evaluation of workers/ PDP (personal development plan) - Daily/monthly and annual analysis of KPI-s, turnovers, conversion rates, store inventory, stock reports for buying team, profit and losses, best/low sellers, age stock and units per transaction - Deliveries receiving and system importing (Navision) Annual stock take/theft and loss results - Reporting to Regional manager, preparing financial reports regarding sales/staff, marketing communication, opening and closing of the store - the store closed permanently Show less

    • Germany
    • Retail
    • 700 & Above Employee
    • Department Manager / Substitute Store Manager
      • Jun 2008 - Feb 2014

      - Store manager substitute (Gaschaftsleitervertreter) for the entire shop, with 3.500m2 of sales floor - Department manager for Man department which includes men's Accessorize and men's Boutique- casual young department, with 870 m2 and a sales team of 10 people - Responsible for analysis of KPI-s, turnovers, objective settings, orders, reporting for Regional Manager - Working in main cashier department (bank deposits, preparing financial analysis for the whole store) - Responsible person for annual inventory of the entire store - Involved in recruiting as well as doing half and full year evaluation of employees - Support in new openings with Visual merch. structural and logistic organization, - Trainer for new department managers, including areas such as working with the computer system, brand awerness, visual merchandising, leadership and communication skills Show less

  • Martimex d.o.o.
    • Croatia, Zagreb
    • Beauty Advisor
      • Jul 2005 - Aug 2008

      - Representative company for YSL, Guerlain, Moschino, GFF, Versace, Lolita Lempicka, Bourjois - Part time job as beauty adviser in perfume shops Muller, Sephora and Douglas - Presenting the latest cosmetics and make-up trends to the customers and concluding sales - Representative company for YSL, Guerlain, Moschino, GFF, Versace, Lolita Lempicka, Bourjois - Part time job as beauty adviser in perfume shops Muller, Sephora and Douglas - Presenting the latest cosmetics and make-up trends to the customers and concluding sales

    • Office Manager / Purchasing Manager
      • Jul 2007 - May 2008

      - German company Gerry Weber purchasing department in Zagreb - Responsible for brands Gerry Weber, Gerry Weber Edition, Taifun and Mac - Responsible for showroom-preparations and presentation of collections - Cooperation with clients from Mercator (Croatia, BiH, Slovenia and Serbia) and Tekstilpromet (Lantea Group) for retail orders and brands sales statistics - Ordering and allocating budget, having considered priorities of each store - Office management - Sending the files to Germany where the orders were placed and prepared for delivery to the stores Show less

    • United States
    • Retail
    • 700 & Above Employee
    • Sales Assistant and substitute shop manager
      • May 2005 - Jul 2007

      - American company, representatives for Skechers, Dr.Martens, Reply, Nike, Lacoste, Vans, Pepe Jeans footwear - Communication with customers on daily basis in term of advising and concluding the sale with a goal of multi-sale in best interest for company's profit - Working with money on cash register and responsible for depositing into the bank - Doing transfers to other stores and receiving deliveries - American company, representatives for Skechers, Dr.Martens, Reply, Nike, Lacoste, Vans, Pepe Jeans footwear - Communication with customers on daily basis in term of advising and concluding the sale with a goal of multi-sale in best interest for company's profit - Working with money on cash register and responsible for depositing into the bank - Doing transfers to other stores and receiving deliveries

    • Sales Assistant
      • Jul 2004 - Apr 2005

      - Italian boutique in Shopping center King Cross - Responsible for replenishment of the store and communicating with customers - Italian boutique in Shopping center King Cross - Responsible for replenishment of the store and communicating with customers

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