Creative Projects Coordinator

• Jul 2023 - Present

Project Communications Manager

• Mar 2022 - Mar 2023

Responsible for the planning and delivery of a range of projects and events for both XTRAX and the Without Walls consortium. Coordinating the communications activity to support the work of the Project Management team. ● Working with showcase partners to agree strategic objectives, budgets, and project plans ● Work with partners’ communications teams and XTRAX Project Managers team to agree on marketing priorities ● Monitoring budgets and agreed delivery milestones ● Managing and hosting showcase events, seminars, panel discussions and meetings as required both online and in person. Build and manage the online event platform on Swapcard for the Outdoor Dance Showcase at BIDF 2022 (Birmingham International Dance Festival) and XTRAX/SIRF 2022 Outdoor Arts Showcase at SIRF (Stockton International Riverside Festival). ● Creating evaluation forms and gathering data for showcase artists, delegates, and partners ● Analysing and reporting on data to build a strong evaluation report, identifying key trends, outcomes, and recommendations for future development ● Devise, oversee and deliver communications strategies that will promote the brand, values and activities of XTRAX ● Support the on-going development of the XTRAX website, social media and online platforms ● Create and commission promotional and advocacy materials, liaising with suppliers as required and preparing content as needed for off and online channels ● Support the planning and delivery of Brexit - related activities and communications including seminars, workshops, external partners' services, website updates ● Support the implementation of P4UK’s international communication and marketing strategy, ensuring that this aligns with strategic objectives, budgets and project plans ● Supporting artists in the creation of new projects and touring of Without Walls projects ● Maintaining effective communication amongst festivals, artists, board members and stakeholders attending meetings and representing the consortium Show less

Events and Visitor Experience Executive

• Apr 2021 - Mar 2022

• Assisting the Events Manager in delivering all Liverpool ONE main events and campaigns - Christmas launch, Halloween party, Summer events.• Managing and delivering some recurring Liverpool ONE events - Student Event, Tickle The Ivories piano festival, PING table tennis.• Managing partner events, collaborating closely with cultural and artistic organisations - LightNight Festival, Katumba Halloween parade, Chess Festival.• Managing performances and busking programme - Christmas Choirs programme, bands and performers through the year.• Creating and delivering a programme of enlivenment activities and small happenings - Youth Mental Health Day, World Environment Day, World Music Day.• Managing Events communication – internal, to our retailers, to our partners and to customers on website and app.• Post-event evaluation and feedback.• Dealing with suppliers, partners and freelance artists, sourcing ideas, obtaining quotes, providing finance and budgeting support, compiling Risk Assessments and work permits. Show less

Events Executive

• Sep 2019 - Apr 2021

• Assisting the Events Manager in delivering all Liverpool ONE main events and campaigns e.g. Christmas launch, Polar Adventure, Halloween party, Dinosaurs Unleashed, Summer of Champions.• Managing partner events, choirs and performances bookings and organisation – e.g. Christmas choirs, World Ukulele Day 2020, Katumba Halloween parade 2019, LIPA performances.• Delivering some of the Liverpool ONE events – e.g. Christmas filming 2020, Student Event, PING table tennis, Tickle the Ivories.• Creating and delivering a programme of enlivenment activities and small happenings – e.g. National and International Days (Blue Monday, Valentine’s Day, World Book Day, Women’s Day, Mother’s Day…).• Reviewing busking applications and managing all communications with buskers.• Managing Events communication – internal comms on the company intranet, app and across departments, internal presentations, comms to our occupiers. Writing articles for our website and customer app for events promotion. Collating social media posts/feedback and obtaining footfall, sales, or other results where appropriate to evaluate.• Providing the Events manager with admin support in relation to events staff recruitment and training, ideas sourcing, obtaining supplier quotes, finance support, writing Risk Assessments, dealing with other departments and external partners. Show less

Admin Executive

• Sep 2018 - Sep 2019

• Supporting the Marketing, Communication, Events and Business Performance departments at Liverpool ONE: obtaining supplier quotes, finance support, minutes taking, preparing documents and presentations, organising meetings, managing office services.• Supporting the Events Manager in delivering some of Liverpool ONE main events and campaigns.Managing partner events, choirs and performances bookings and organisation – e.g. Christmas choirs, World Ukulele Day 2019, LightNight parade 2019.• Delivering some of the Liverpool ONE events – e.g. PING table tennis – and supporting the enlivenment/small happenings activities – e.g. Valentine’s Day. Show less

Ecommerce Administrator

• Oct 2017 - Sep 2018

Supporting the Manager in the efficient operation of the Ecommerce department.Customer service (Zendesk) and administration tasks, stock management (Magento), placing orders (Dimensions), liaising with suppliers and product managers. Coordinating stock control procedures, managing new stock allocation and movements.

Ecommerce Assistant Manager

• Jul 2016 - Sep 2017

Responsible for the efficient running of the E-commerce department - organising the team daily activities by coordinating orders picking, shipping, deliveries and stock control procedures. Managing customer service, stock levels, new stock management, administration tasks. Team management: drawing rotas, sorting weekly tasks, sickness and holiday forms.

Store manager and Call center operator

• May 2015 - Dec 2015

Call centre sales: order management, claims and enquiries, customer service for Spanish and Italian customers. Store management: sales, customer care, cash reconciliation, operating POS, stock management. Call centre sales: order management, claims and enquiries, customer service for Spanish and Italian customers. Store management: sales, customer care, cash reconciliation, operating POS, stock management.

Sales and Distribution Assistant

• Nov 2013 - Dec 2014

Managing customers online orders - processing, picking and packing, shipping online by Royal Mail website, customer service. Stock management. Managing customers online orders - processing, picking and packing, shipping online by Royal Mail website, customer service. Stock management.

Account Executive

• Apr 2012 - Jun 2013

Drawing up projects and communication plans, quotes and budget estimations. Presenting the project to customers and following up with project implementation and customer service. Writing meeting reports and work briefings. Coordination of the agency departments, debriefing, timetables. Drawing up projects and communication plans, quotes and budget estimations. Presenting the project to customers and following up with project implementation and customer service. Writing meeting reports and work briefings. Coordination of the agency departments, debriefing, timetables.

Sales internship

• May 2010 - Jul 2010

Back office: cooperation with the company agents, dealing with clients and suppliers, generating quotes and orders with the company CRM program. Back office: cooperation with the company agents, dealing with clients and suppliers, generating quotes and orders with the company CRM program.

Internship as Event secretary

• Jul 2008 - Sep 2008

Varese 2008 spa was a society created for the organisation of the World Cycling Championship, that took place in 2008 in Varese. My role: dealing with sponsors and suppliers, public relations, organisation of conferences and meetings. Varese 2008 spa was a society created for the organisation of the World Cycling Championship, that took place in 2008 in Varese. My role: dealing with sponsors and suppliers, public relations, organisation of conferences and meetings.

Internship at communication office

• Nov 2006 - Mar 2007

Writing - and announcing - news for a local TV news and for the official website. Organisation of institutional events and conferences (customising invitations, press releases). Proofreading of the Province’s newspaper. Writing - and announcing - news for a local TV news and for the official website. Organisation of institutional events and conferences (customising invitations, press releases). Proofreading of the Province’s newspaper.