Experience

Marina Industries Association

• Australia
• Non-profit Organizations
• 1 - 100 Employee

• Administration & Communications Coordinator

  • May 2023 - Present



Cruise Express

• Australia
• Travel Arrangements
• 1 - 100 Employee

• Administration Officer

  • Jan 2018 - Jun 2020

  - Responsible for ensuring the smooth and successful delivery of travel experiences for clients, including orchestrating travel itineraries, visas, check-ins, documentation, and ticketing. - Collaborated with the local sales team to ensure customer expectations were met. - Provided daily and weekly status reports on sales performance and supplier availability/capacity to support sales efforts, incorporating inputs from three offices and multiple suppliers - Responsible for data entry and management of all customer and travel information. Show less



Intercruises Shoreside and Port Services

• Spain
• Travel Arrangements
• 700 & Above Employee

• Cruise Line Customer Service Agent

  • Oct 2016 - Jan 2020

  - Acted as the first point of contact for customers embarking on cruise adventures, including being responsible for reviewing documentation, processing check-ins, and providing general customer service. - Ensured customer compliance with all safety, security, border control requirements in a highly regulated port environment. Certified and authorised port operator (Port Authority of NSW) - Responsible for delivering training and onboarding to new employees through intensive one on one sessions. - Provided performance management and appraisals for new employees to senior management to ensure the best deployment of resources to operations and identify capability gaps within the organisation. Show less



Emirates

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• Flight Attendant

  • Jan 2012 - Nov 2015

  - Core part of onboard customer service team for Emirates, 5-time winner of World's best airline. Responsible for customer service in premium cabins (business class), including onboarding and welcome, safety and security demonstration, meal service and general customer support. - Ensured customer safety and welfare through delivery of first aid and emergency assistance. - Underwent extensive training and certification to fly on four separate aircraft, including annual recertification from IATA. - Supported training and development of new employees through a formal buddy system. Show less



Aer Lingus

• Ireland
• Airlines and Aviation
• 700 & Above Employee

• Airport Customer Service Agent

  • Jan 2011 - Dec 2011

  - Airline check-in agent in charge of processing passengers, as well as checking compliance with border and safety regulations. - Processed check-in baggage and ensured compliance with IATA regulations such as hazardous materials/dangerous goods restrictions - Verified identification and travel documents to efficiently board passengers for on-time departure. - Responsible for utilisation of complex, highly specialised airport operation systems. - As senior customer service agent provided one on one coaching and support to new employees. Show less



MANGO

• Spain
• Retail Apparel and Fashion
• 700 & Above Employee

• Assistant Manager

  • Sep 2005 - Jul 2008

  - Core part of leadership team for MNGs flagship store in Ireland. - Responsible for multiple activities including customer service, team management, and creative merchandising. - Supervised 25 staff members, including rostering, training, payroll, and performance reviews. - Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies. - Mentored sales team in applying effective sales techniques and delivering excellent customer service. - Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress towards goals. - Created interior displays to promote products in alignment with corporate sales objectives. - Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs. Show less