Experience

Abbey Ireland & UK

• Ireland
• Travel Arrangements
• 100 - 200 Employee

• FIT Executive French Speaking Market

  • Apr 2022 - Present



Groupe Kuoni France

• France
• Travel Arrangements
• 1 - 100 Employee

• Travel Agency Specialist

  • Oct 2019 - Mar 2022

  -Managing inbound requests (via phone, email and chat).-Organising of a personalized trip according to client's needs.-Developed and maintained outstanding relationships with clients and exceeded their expectations for customer service while securing their travel arrangements.-Managing the complete sale cycle.-Coordination with other internal services and external agencies. -Managing inbound requests (via phone, email and chat).-Organising of a personalized trip according to client's needs.-Developed and maintained outstanding relationships with clients and exceeded their expectations for customer service while securing their travel arrangements.-Managing the complete sale cycle.-Coordination with other internal services and external agencies.



Arista Voyages

• Travel Agent

  • Jun 2018 - Sep 2019

  -Managing inbound school group requests (phone, website, email).-Organising school trips in Italy according to a often restrained budget.-Managing all the sale cycle.-Developing and sending out travel documents (itinerary, flight tickets, vouchers, etc.).-Providing customer support and assistance before, during and after their journey.-Creating and maintaining customer loyalty.-Management of accounting and invoices. -Managing inbound school group requests (phone, website, email).-Organising school trips in Italy according to a often restrained budget.-Managing all the sale cycle.-Developing and sending out travel documents (itinerary, flight tickets, vouchers, etc.).-Providing customer support and assistance before, during and after their journey.-Creating and maintaining customer loyalty.-Management of accounting and invoices.



HOTEL ANDRE LATIN

• France
• Hospitality
• 1 - 100 Employee

• Hotel Receptionist

  • Apr 2017 - Mar 2018

  -Making individual and group reservations (via mail, website, phone, travel agency and walk-in).-Providing professional customer service at all times.-Ensuring check-in and check-out.-Meeting client's needs.-Managing client's complains.-Selling and upgrade of hotel services.-Working with other departments whenever needed. -Making individual and group reservations (via mail, website, phone, travel agency and walk-in).-Providing professional customer service at all times.-Ensuring check-in and check-out.-Meeting client's needs.-Managing client's complains.-Selling and upgrade of hotel services.-Working with other departments whenever needed.



Ryanair - Europe's Favourite Airline

• Ireland
• Airlines and Aviation
• 700 & Above Employee

• Flight Attendant

  • Mar 2016 - Mar 2017

  -Ensuring safety of cabin and passengers.-Ensuring a pleasent stay on board.-Selling and upgrade of Ryanair products on board.-Working with the team. -Ensuring safety of cabin and passengers.-Ensuring a pleasent stay on board.-Selling and upgrade of Ryanair products on board.-Working with the team.



PizzaExpress

• United Kingdom
• Food and Beverage Services
• 700 & Above Employee

• Food Runner

  • Jul 2014 - Aug 2014